I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friend... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnec... Voir plus
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I had a great experience calling Rugby Energy today. I was assisted by a staff member named Meeks, who was incredibly helpful and professional. She answered all my questions clearly and handled my co... Voir plus
L'entreprise a répondu
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Coordonnées de contact
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, Royaume-Uni
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4,5
Excellent
20 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cindy was extremely helpful and managed…
Cindy was extremely helpful and managed to obtain everything I needed
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning MO Mcghee,
Thank you for your 5-star review and for recognising Cindy. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Cindy.
Kind regards,
Keenan S.
Muneeb was very helpful at explaining…
Muneeb was very helpful at explaining my invoices to me and resolving my issues
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon S Due,
We truly appreciate your feedback and are delighted that Muneeb made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Dear Rachel,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Meeks was really friendly and helpful…
Meeks was really friendly and helpful with resolving my account query :)
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Ella,
Thank you for your 5‑star review. We’re really happy to hear that Meeks was friendly and helpful in resolving your account query. Providing clear and supportive service is what we aim for, and it’s great to see that reflected in your experience.
Kind regards,
Keenan S.
Sjivonne was very helpful and…
Sjivonne was very helpful and understanding
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Michelle,
Thank you for your 5-star review and for recognising Sjivonne. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Sjivonne.
Kind regards,
Keenan S.
Great service from Linda helped with…
Great service from Linda helped with everything
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Shannon,
Thank you for your lovely feedback. We’re so pleased to hear that Linda made such a positive impression. Your review means a lot to us and encourages our team to keep delivering great service.
Warm regards,
Keenan S.
good its fatima very good
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Irtzaa,
We appreciate your 5-star review and are really pleased to hear you had a good experience. Fatima will be delighted to know her support made a positive impression. We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
Keenan S.
Change of details query
Following the usual security checks I explained the problem and the very helpful person sorted out what I wanted and how to go about it.
Very good customer service, helpful and friendly
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Bryan,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Absolute cow boys
Absolute cow boys, High pressure selling techniques, we’re currently seeking legal advice off our legal team on where to go with this next, lying, misleading staff who’ve pressurised a pregnant woman into signing a contract they’ve lied about to her to sign, hopefully they’ll go bust soon 🤠🤩🍻
3 mars 2026
Avis spontané
Réponse : Ruby Energy
Good morning Sean,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
I had a great experience
I had a great experience. Sive was extremely patient and took the time to explain everything in detail, which I really appreciated. She made me feel comfortable throughout and her professionalism truly stood out. I’m very grateful and would definitely recommend. ⭐️⭐️⭐️⭐️⭐️
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Reza
Thank you for your 5-star review. We’re delighted to hear that you had such a great experience. Sive will be so pleased to know that her patience, clear explanations, and professionalism made you feel comfortable throughout. She takes real pride in supporting our customers, and it’s wonderful to see that recognised.
Thank you for your kind words and recommendation, we truly appreciate it and are always here if you need anything in the future.
Best wishes,
Keenan S.
Siobhan
Siobhan - Very helpful, not able to help straight away but arranged for a call back.
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Samantha,
Thank you so much for your 4‑star review. I’m really glad to hear you had such a great experience with us. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Polite
Polite, if not a little long winded
I appreciate that readings need to be verified, but when you have a business to run, you need to get the job done
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Anne,
Thank you for your 5-star review and taking the time to share your feedback. We’re glad to hear that the service was polite and appreciate your patience during the process.
We understand how important efficiency is, especially when running a business. While meter readings do need to be verified to ensure accuracy, we appreciate your comments and will take them on board as we continue to improve how we deliver our service. Thank you again for your understanding and for sharing your experience.
Kind regards,
Keenan S.
Very happy with mr Joseph help me a lot…
Very happy with mr Joseph help me a lot and amazing man thank you mr
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Nicusor,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with Joseph. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Quick response.
Quick response.
Solution to problem rectified
Sending 2 emails, one explaining and one with access link caused difficulty as the link one had gone into my junk
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Sandra,
Thank you so much for your 4‑star review. I’m really glad to hear you had such a great experience with us. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Lilly was very helpful and sorted my…
Lilly was very helpful and sorted my issue
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon,
Thank you for your 5-star review and for recognising Lilly. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Lilly.
Kind regards,
Keenan S.
Muneeb was amazing at helping to locate…
Muneeb was amazing at helping to locate the account I was getting calls about. Really helpful service and a great personality!
He has helped get our commercial property a smart meter, so we avoid missing meter readings going forward!
Great service!
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Ryan,
We truly appreciate your feedback and are delighted that Muneeb made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
I spoke with a lovely lady called Lily…
I spoke with a lovely lady called Lily today, she was most polite and helpful.
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Sue,
Thank you so much for your 5‑star review. We’re thrilled to hear that you had such a positive experience. Lilly will be especially delighted to know that her polite and helpful service made such a great impression. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Customer Service - Sive
I spoke with Sive today and she delivered excellent customer service today. Sive was most knowledgeable and helpful providing a high level of service and politeness during the whole process. Excellent.
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Paul,
Thank you so much for your wonderful feedback. We’re thrilled to hear that Sive delivered such knowledgeable, and incredibly polite service throughout your interaction with us. It’s fantastic to know she made such a positive impression, and we truly appreciate you taking the time to share this excellent experience with us.
Warm regards,
Keenan S.
Mrs shanti has given an fabulous…
Mrs shanti has given an fabulous service and I really appreciate her quick resolve to the issue
Thanks again
9 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon,
Thank you so much for your kind feedback. We’re delighted to hear that Chante provided such helpful, friendly, and efficient support during your interaction with us. It’s wonderful to know she made a positive impression through her quick resolve to your issue, and we truly appreciate you taking the time to share your experience.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Good morning Mr. Rashid,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
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