Fabulous mascara. Really didn’t think a small mascara brush would work. It’s amazing on my eye lashes . No clogging or getting stuck together . Just perfect
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Lisez les avis des autres
It was ok, I’ve used tubing mascaras before that have been more effective. This one coats every lash but if your lashes are fine it unfortunately does jack
I really like the small brush. I took the time to think before I decided which mascara to buy and the explanation for the small brush made sense to me. I have thin lashes and this makes it much easier... Voir plus
The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Coordonnées de contact
Ruby Hammer Ltd, W9 1DD, London, Royaume-Uni
- customercare@rubyhammer.com
- rubyhammer.com
4,7
Excellent
272 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Best mascara I’ve ever tried for my…
Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many thanks.
29 décembre 2025
Great all round service …
Easy to navigate website and secure payment. Items arrived quickly and securely packaged with great delivery updates. Products are super. Just what I wanted.
29 décembre 2025
Great Mascara
Great Mascara
Absolutely love the mascara and brow gel. Would love to be able to buy the mascara n a bigger size. Quick delivery as well
29 décembre 2025
Excellent mascara love thin wand
Excellent mascara love thin wand. Lip balm lush . Blusher ordered wrong colour but all lovely.
29 décembre 2025
Love it a lot
27 novembre 2025
Réponse de rubyhammer.com
Dear Mandy, Thank you for taking the time to share your feedback, and I’m truly sorry to hear that our Lip Serum Balm didn’t meet your expectations. We put a great deal of care into creating products that combine high-performance ingredients with skincare benefits, so it’s disappointing to learn that this wasn’t reflected in your experience.
We would really appreciate the opportunity to understand more about what felt disappointing for you, as this helps us continue improving. If you’re open to it, please reach out to us at customercare@rubyhammer.com so we can assist you directly and make this right.
Thank you again for your honest review — we value every piece of feedback and are committed to delivering products that feel genuinely worth the investment.
I have not ordered from you before but…I will be looking to order from you again.
I have not ordered from you before but I was tempted after seeing an article in the Daily Mail Sunday Magazine so I ordered your lip pencil. I wasn’t disappointed with the product, service and delivery so thank you.
27 octobre 2025
Perfect customer service
The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original item showed up to keep it as a gesture of goodwill. They did both arrive after all so I will gift the extra item to my daughter in law. This is the best customer service I think I have ever had. And the product is fabulous also!
27 octobre 2025
Their customer services dept were…
Their customer services dept were extremely helpful when Royal Mail didn’t deliver product ordered by sending out another for next day delivery👍
27 octobre 2025
Great lip balm product
Easy website to use. Great product. Would buy again. Speedy delivery.
27 octobre 2025
Réponse de rubyhammer.com
We are so sorry that the delivery has been delayed, I can see from your order number that it was shipped via Royal Mail on 27th October. I have requested a replacement parcel to be sent out to you. If you require additional detail please reach out to us directly at customercare@rubyhammer.com
well worth the hype
well worth the hype
An excellent mascara, easy to apply with the slim applicator. this may not be for a person wanting thick application of mascara but for me I want my lashes separated and the mascara not to clump all over the lashes. So easy to remove with warm water
24 septembre 2025
First time trying this mascara and I…
First time trying this mascara and I love it! The wand is very thin and so lets you coat even tiny lashes. Just what I’ve been looking for.
25 septembre 2025
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