Fabulous mascara. Really didn’t think a small mascara brush would work. It’s amazing on my eye lashes . No clogging or getting stuck together . Just perfect
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It was ok, I’ve used tubing mascaras before that have been more effective. This one coats every lash but if your lashes are fine it unfortunately does jack
I really like the small brush. I took the time to think before I decided which mascara to buy and the explanation for the small brush made sense to me. I have thin lashes and this makes it much easier... Voir plus
The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Coordonnées de contact
Ruby Hammer Ltd, W9 1DD, London, Royaume-Uni
- customercare@rubyhammer.com
- rubyhammer.com
4,7
Excellent
272 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I haven’t received part of my order I…
I haven’t received part of my order I have emailed through customer services but not heard anything at all !!
25 septembre 2025
Réponse de rubyhammer.com
Dear Jane, I can see that after receiving your email yesterday a replacement item was sent immediately and delivered this morning to your address. Could you please confirm you’ve received it safely? If it hasn’t arrived with you, we’ll investigate with the courier right away. Best wishes, Ruby Hammer Customer Care
Precise brush
Ordered the mascara and brow gel. Great mascara, very precise brush. Easy enough ordering process, and arrived within a few days. Very happy with product and service. Happy to recommend.
24 septembre 2025
The lip serums are my go to favourite
The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and softening . A feel good factor definitely!
28 août 2025
The mascara is the best I've ever had
The mascara is the best I've ever had. It is a repeat purchase. It stays put - right till the end of the day and lengthens, separates lashes without clumping. If there is one thing I would change is to have more of it! If only it came in one big tube without the eyebrow gel which I don't need or use.
29 août 2025
Short easy website
Short easy website. Easy to order. Things arrived quickly mascara and nude blusher amazing
29 août 2025
Great product
Great product - easy to use fine eye liner and really small mascara brush and great mascara no clumps. Also love the blusher and lip balms.
29 août 2025
Very good products and excellent customer service
Very good products and excellent helpful customer service should you need it. Best lip gloss I have ever bought.
26 août 2025
Arrived in good time
16 juillet 2025
My order never arrived and i have been…
My order never arrived and i have been charged and I can’t reach anyone and I’m very unhappy
4 août 2025
Réponse de rubyhammer.com
Dear Lisa, Thank you for reaching out and for letting us know about your concern. We’re sorry to hear you felt you couldn’t get in touch sooner. We have checked your order and can confirm it is currently out for delivery today.
We completely understand how frustrating it is to be waiting, but as your first message to us was received today, this was our first opportunity to investigate and update you. We always recommend contacting us as soon as possible if you have any concerns, so we can resolve them promptly.
We hope your order reaches you shortly and you enjoy your purchase. If there are any further issues, please reply to our email so we can assist you straight away.
Wonderful brushes
Excellent service from Ruby Hammer. I am absolutely delighted with the brushes and so glad I decided to purchase, they are wonderful to use. It was so lovely to receive such a beautifully presented product, thankyou!
14 juillet 2025
Great product- waterproof
Great product- waterproof, doesn’t budge, eyelashes covered without clogging & can see single lashes.
17 juillet 2025
Easy to use website and good product…
Easy to use website and good product description. Would like wider range of products!
14 juillet 2025
Great product
Great product, easy to order, great packaging and delivery time. Value for money.
1 juillet 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.