RugStudio Avis 

We inadvertently ordered two rugs instead of one. When we discovered our error we called rugstudio and they quickly corrected the order quantity right on the spot. Thanks for the great customer service!

Products are exactly as described on the web site. Excellent customer service as well; I'm very pleased with my purchases!

The customer service at RugStudio is outstanding. I used to online email "contact us" feature to request information. Responses were almost immediate!

We have been doing business with O R G since the early 80’s. There has been many Oriental Rugs in our house and even one in the wall, all from O R G. We have had every kind of interaction with this company a consumer could have and we were always treated fairly and what I thought was honestly. If you are looking for a great product with Great service-Oriental Rug Galleries of Texas is the only place to go.

I purchased several small rugs to coordinate fabrics and rugs in a room after reading the return policy that said all items except "custom orders" could be returned. No where on my order form or my confirmation email did it say the standard size rugs that I ordered were "custom" and could not be returned. I was only notified of this the next day when I received another email telling me my order was "made to order" and could not be cancelled or returned. Rug Studio did give me a store credit but refused to apply the credit to a purchase I made the day before I was notified that I would not receive a full refund to my credit card. They said they do not have the capability to do this. I find that hard to believe in this day and age. I will not be ordering from them again due to their deceptive return policy language

Such a shame! Everyone was wonderful when I palced my $1600 order and waited 6 moinths for delivery. Now that the delivery is here, no one can give me the correct information, I had to call the delivery service myself to change the date, and more importantly not one customer service person suggested that I pay a little extra and have the rug delivered inside my home since it is so heavy. It was let by my garage. I called customer service for recomedations and was told I can return the rug. Both Marissa and Carla, the supervisor, hung up on me when I pushed back and asked for the corporate office! Apparently they are all so nice and kind during the pruchase process but not when there is an issue as they are unable to resolve it. DO NOT BUY FROM THEM!

I had a problem with the delivery; FedEx delivered to the wrong address! I called RugStudio; not ONLY did a person pick up the phone, but she was able to pull up my order and said that they would ship me out a new rug ASAP!!! Luckily, the person who received my rug reached out on FB, and I was able to pick it up at their house. It was wonderful dealing with this company, and they have a very loyal customer. I would very much recommend them - great products, fair prices, and WONDERFUL customer service!

I have been looking at this rug for 3 years at the other high end stores and I’m so glad I found it here and at one third of the price. Shipping was fast and great customer service.

Buyers beware: I have taken RugStudio to small claims court to get full refund and free return label! The rug I received was “item not as described” long story short RugStudio takes no accountability at all for rugs not looking anything like the pictures online. Rug Studio absolutely Blames their customers and no where in their policy will they provide a refund of any kind! (Took me awhile to figure this one out)

Would not buy from this company. Rug is so-so . The delivery process was awful . Took forever to get and shipper was horrible. Will not buy from this company again

I bought a Karastan smartstrand euphoria rug because I thought it would be durable. However strands of fiber are coming out. And I dont mean fuzz I mean whole strands. I can pull continuous rows of strands on the ends of the rug. I also have random strands coming out over the entire rug making it look bad. Rugstudio is blaming me and saying I have no warranty case because they claim I am using the wrong type of vacuum......Despite the karastan and Rugstudio warranty/care brochure having no requirement for raised beater bar/suction only vacuum, Rugstudio does not stand behind their product.
I was asked for an update on 07/06/2026 so here it is:
The rug continues to fall apart. The shedding isnt slowing down. In Rugstudio's response below they offered to inspect the rug however we had to pay for shipment if they said there wasn't a problem with the rug. We decided it wasn't worth the cost because, based on my correspondence with them, we believe they would claim the issues we're experiencing are due to our vacuum rather than the product itself. We dont understand how a vacuum would cause strands to fall out in one particular area but whatever. We contacted Karastan, but they referred us back to RugStudio and would not work with us directly. Don't buy from Karastan either because they dont stand behind their product. Our lesson learned: Don't buy a rug online (especially from rugstudio). When pictures don't capture the problem accurately, there is no way to get someone out to look at the rug when there are issues. Buy from a local vendor.

I ordered an expensive rug from Rug Studio and waited months for the rug which was on back order. When it finally arrived, it had a wire lock on the rug (similar to the anti-theft devices you see on clothing in stores). This could NOT be removed, and their suggestion was "tuck the plastic lock under the rug" or "go buy wirecutters." Not the service you expect from a business selling expensive items, and incredibly discourteous. Never again, and buyer beware.

Have never had such an outstanding experience with any company! Rugstudio really sets the gold standard for customer care and quality of service. They went above and beyond to ensure I was happy with the rug; Becky especially was a tremendous help in facilitating an exchange for a different size (she really couldn’t have made it easier!) and was so kind and helpful when I had delivery issues. They could have left me hanging, but their team proactively reached out daily until the matter was resolved with the courier. Truly, you could not find a better company to trust with your rug purchase and will be recommending them to everyone!

Let me tell you about this amazing company and getting to work with Becky. I purchased 2 carpet runners by Surya in November 20th 2023. Within a few days Becky from Rug Studio let me know they were on back ordered. Every few months Becky checked in with me and updated the progress of my order. She reached out to the manufacturer a few times trying to get an ETA. She was always quick to respond to my emails. Finally the rugs arrived January 11th 2025. If it had not been for Becky I would have canceled my order. If you are at thinking to purchase anything from this company I would not hesitate! They are truly a wonderful company!!!

I've had a number of experiences with the Rug Studio customer service team and they are fabulous. They are one of the reasons I feel comfortable ordering an online rug from Rug Studio, besides the fact that the rugs themselves are also beautiful and high quality. I appreciate that you can get samples too, since seeing a rug in person is so important. The customer service team bends over backwards to meet your needs and are quick to respond and extremely knowledgable. They clearly put the customer first and are so personable and thoughtful at the same time. I'm so impressed with them. Thank you, Rug Studio!

I highly recommend RugStudio! I recently purchased a large dining room rug from RugStudio, with the help of Becky, their Senior Service Specialist. There were some issues from the maker of the rug we bought, and RugStudio made certain to remedy the issue and make sure we were happy with the quality and delivery of the rug. Becky worked tirelessly to communicate every step of the process, and she was incredibly nice and easy to work with. Buying from a company with such an incredible personal touch is harder to find these days, so when you do find a great company like RugStudio, make sure to shop from them!

I was looking for a 10x14 rug for my living room. I first ordered a 2x3 rug to see if the colors would work. I loved it, so I ordered the large one and a runner. When I received the two rugs, the runner was perfect, but the large one was about two shades lighter. It was not going to work at all. The customer service from Becky was phenomenal! She was so professional and understood what the issue was and immediately made arrangements for the two rugs to be picked up at their expense. I received a full refund. I would highly recommend this company and their customer service, especially Becky!

It's not often a company's customer service is so helpful, kind, responsive, and actually follows through with something they say they will do so quickly and efficiently. I couldn't recommend the Rug Studio more and will definitely be a repeat customer!

I ordered two runners for a bedroom. Online, the color looked right, but didn't in fact work well with the other colors in the intended location. When I contacted Rug Studio about returning the runners,I received immediate and specific instruction. I had two more occasions to call with questions, and each time, three separate staff in all, my questions were handled efficiently and courteously. The return process was simple and I was notified promptly when the returned rugs were received by Rug Studio, and that a refund had been issued. Such polite and effective service is a treat.

RugStudio's customer service is excellent. I asked a question online and actually got a clear answer from a real person, complete with photos and specs. Rugs aren't easy to buy from a photo alone, so that info made my decision much easier. I have purchased here before and appreciate the store's huge selection and quick delivery.