RugStudio Avis 

I am super impressed with the inventor and customer service offered at RugStudio as well as the quality of the sample that I was able to view before purchase.
I recommend this company.

From customer service to the design expert RugStudio was exceptional with service and design advise. I can not say enough about how the process of ordering was excellent my customer service rep even offered to check stock to give me an idea of how long I may have to wait for delivery. I would order again and needless to say the rug I received was delivered by fedex in perfect condition but what is even more exciting is just how drop dead gorgeous this area rug is.... everyone I had contact with at RugStudio gets an A+++++. I would order from this team again!!!!

We found a beautiful rug here and had some shipping questions and limitations. Katie was very helpful with our needs and we are very excited about the new rug coming to us!

I was totally clueless on which rub I had previously ordered... after the first customer service rep came on then left, I was glad Betsy came in and took over. She was patient with me and found the previous order. Then she had another staff person call me. She (sorry I forgot her name) was very helpful, too. Great job ladies.

Do not purchase anything from this company. First I received the wrong rug. Trying to coordinate what went wrong and receive the new one was terrible - should not have been my problem to deal with and the company should have handled it. Then when I did receive the correct item, it looked completely different than it did online and I decided to return it, which was even worse than the first debacle. Be aware: THEY DO NOT PAY FOR RETURN SHIPPING. You are required to use a freight shipping company. They sent me links to four options and told me to get quotes from all of them. The cheapest one I could find cost me $350 to return the rug. I also had to purchase packing materials for this rug, which was 10x14 and cost almost $50. “No hassle refunds,” as advertised on their site, is complete and utter BS. 0 stars across the board.

Quick response on the chat and friendly service. I've purchased several rugs from Rug Studio and I love them all.

I am super impressed with the service! I received my rug so fast- 2 days! I made the purchase online but called to ask a question. An actual human being answered the phone- a courteous, knowledgeable human being! I paid a little more for the rug than it sold for on some other websites but I guess they have to pay the human and that is well worth the extra cost. I would definitely recommend Rug Studio and will order again.

Katie was very helpful and friendly and answered my questions. I am excited to receive the rugs.

I chatted with Katie to ask a question about a rug I am interested in. The chat was available right away and she answered my question. She also pointed out that my rug wasn't in stock until next month which I didn't notice, and I appreciate that info so I know when I can expect it. Katie was knowledgable, prompt and kind. Thank you!

I was looking for a rug that I saw in a furniture store here in town that wasn't available to order. I quickly found it on rugstudio. When checking out I had a small issue but was able to chat with someone quickly and got a resolution to my problem.

Katie was So helpful when deciding on whether or not to purchase a rug. Thank you

RugStudio was so helpful in finding a rug for me and the Customer Service was outstanding! Will recommend to my friends and family!

Katie was very quick to help with my order process - She was able to find a great coupon for me! I've seen the rug in person and had to have one for my living area. Beautiful colors yet neutral enough for any room.

Efficient and friendly customer service! Great quality rugs at affordable prices - lots choose from. And the website is easy to navigate! Will definitely recommend to friends and order from again.

Great service and help. Katie was super to deal with and helped me a lot.

Katy did a great job helping me obtain the rug that I wanted. Good customer service!

The Customer Service does not try to quickly correct a situation. The incorrect rug was sent to me, and to return it and get the rug I ordered was extremely inconvenient. They promised that the correct rug would be sent once they could track the return shipment. That is not true. The correct rug will be shipped 4 days after they receive the wrong rug. The only effort they made to correct the problem was to provide a return label. I had to package the rug, coordinate with the shipper, etc. It seems that it would have been minimal effort for them to send the rug as quickly as possible. I will not use Rug Studio again. I have purchased rugs from other online sellers and it has been a much better experience.

I purchased a Safavieh rug from rugstudio.com after seeing that it is a legit business with showrooms in TX. They did a good job in sending notifications about order processing and delivery. However, the rug came in a different color than I ordered. When I contacted customer service with pictures of the rug ad its tag, they tried to convince me that it is the correct color, but the color labeling of the rug was wrong. Because (quoting directly form their email) "It is not uncommon for the person working in the factory in China (where this rug is made), to write a wrong color label" :))
The interesting part is I already have the same rug in a larger size and the two rugs were not matching at all. I was planning to use the rugs in the same room, but it is not even possible at all.
Moreover, in the whole process of my communication with the CS noone acknowledged the hassle I am going through and apologized for the confusion. Looks like this business is thinking they are doing us a great favor by selling their amazing rugs.
Overall, very poor customer support. Plus, I already saw similar rugs in different websites cheaper than how much they are selling. My only motivation to buy from rugstudio was because they had the color I was looking for. Very disappointed in my purchase and strongly recommend staying away from them.

We were very satisfied with our purchase from Rug Studio. Service was fast and friendly, our Karastan rug is beautiful. There was some difficulty with the initial delivery company; however, it was resolved quickly by Rug Studio.