RugStudio Avis 

The service this company provides is amazing! Prices are VERY competitive. They are very responsive in online chat and on the phone and will work to get you the best deal they are able. I have not received my rug yet but I'm sure I will love it! I ordered a sample and it is a good quality rug from a reputable manufacturer. Do your research on the different types of rug fabrics. They have a lot of great information on their website.

Please do not go to this company. I bought a rug that was supposed to be 1/4 pile. There was no pile at all and it was the worse rug I had ever seen. I paid 496 dollars for a 6 by 9-foot rug that had no pile. I bought a similar rug for 96 dollars on Wayfair which I was replacing with this rug. They lied about the quality. It was an overpriced piece of junk. I also paid for stain resistance and despite having falsely advertised the quality of the rug, they refused to give me my money back for the stain resistance. This company has terrible customer service. Do not buy anything from them. You can see this from the other reviews. STAY AWAY FROM THIS COMPANY.

I would give them a zero if I could, do not buy from this company. Six weeks after placing my order only received half and now they are refusing to let me return the two small rugs that don’t do me any good without the larger one I ordered. Their customer service is no help at all telling you that once you order their website tells you they don’t have to do anything to help you and you are stuck with the items. They drop ship and don’t even have the merchandise they are selling. Horrible buying experience for me. I asked specifically for a return tag and was told you did not do that you could only offer a discount on the two rugs I received. I guess I made that up too like when I was told the back orders were filled on time or sooner. I contacted oriental weavers directly which you said you could only do by email and they told me I would receive the rug on the 18th or 19th so I am going to wait to get the rug I ordered but your company is deceitful and I will never purchase from you again or recommend you to anyone. UPDATE the company has since offered to let me return the two smaller Rugs but since I know it would take longer to get my refund than it will be to finally get the runner I chose to wait another two weeks. I took pictures of their website this am still showing my back ordered item as being available, even though they have not had any since November 30th and know it’s not available now.

I was so disappointed with the quality of my rug. Too much hassle to send back so I am keeping it. Quality was poor, colors were faded, wool was rough and scratchy. A total disappointment all the way around.

Best experience...to choose a rug and have it home in néw York less than week a without spending a minute on the phone talking to anyone amazing service experience and so happy to find it!!!

Buyers beware it costs $300-400.00 to return a rug.

I recently ordered a rug from Rug Studio. I had a problem, and was a bit irritated, but their customer service associate, Anne, took care of me in the most thoughtful and compassionate way. She made me feel more comfortable working with the Rug Studio, and I will say I did not have to wait forever on hold to speak with a representative. The Rug Studio has a great selection and are well priced. I am a design professional, so I know value and selection well.

During this recent pandemic, I decided to buy a rug from Rug Studio. They were fully staffed to swiftly take my order, to take my money, and to deliver my rug within days. However, they delivered a poor quality and sub-standard that was returned within two days. Problem is that it is 3 weeks and my money is still with them... they say it is "due to Covid". How ironic that Covid only impacted Rug Studio's ability to return my money! Stay away from Rug Studio!

This review is actually for the excellent customer service I received from Anne. Although my rug was as lovely, we decided it wasn’t quite right for the space and decided to return it. Anne was helpful, friendly and quick to respond in sending me a Fed-Ex discount label and answering all my questions. I was concerned that I wasn’t going to be able to get the rug back within the 30 day period but Anne has assured me that the company will work with me, especially since we are all dealing in uncharted (Covid) times.
Because of Anne, i would purchase from The RugStudio again.

Very disappointed in company! My rug was 2 inches shorter (wide) and 2 inches shorter in length. It did not cover my old rugs floor discoloration. Company made me ship it back. Saying thats NORMAL for rugs not to be the same size as advertised! Then why say its 8'4"???? Just say 8 foot! Anyway, its going to cost me $200 to send it back! Even though its NOT what I ordered! (And Its not on my order form that the rug might not be the same size as I ordered!)

Trying to work with them I said I would order a new rug from them...they didnt care.

With so so many companies out there selling rugs...dont use this one!!!!!

Buyer beware! Because you might not get what you order and it will be your problem!

Funny thing is...I'm still hoping they will rectify the situation. Keep you posted.

The rug arrived damaged. Things happen, I’m ok with that. The replacement could not be shipped for 6 months. I am ok with that too. I decided to cancel, which they agree to, and it’s been over a month and they still haven’t refunded my money. Not cool. Stay away from these guys.

Purchased Rug based RUG STUDIO Reviews on THEIR website
Rug starting falling apart the minute we opened the "plastic bag"- didn't even package correctly to ship- was told that this was "normal" I've purchased many rugs in my life including one recently.. NO RUG falls apart like this- I also asked an opinion from a reputable Rug store.- NOT NORMAL- Very Poor Quality
I would not buy anything else from this company- Had to dispute charge on my credit card for the rug and it cost me additional money to ship the rug back!!!!Surya Round Rug -
DO NOT BUY from this company- SAve your money. I usually don't write a bad review but i wanted other people to be aware of the experience I've had - I've read many similar reviews
Got Reply back from Rug Studio- It's my fault for their rug quality and I should buy another type- Have same TYPE of rug I just purchased and it DOES NOT COME APART-

I recently purchased a rug from this website after chatting yesterday online and getting an extra promo code. I got paid today and pulled the trigger on ordering it. After I received a confirmation email and the total amount was deducted from my account I received several other emails stating the price was advertised wrong on the website and somehow that's my fault and that I owe more money in order to get the rug I ordered. I've spoken to several people in customer service and they told me they didn't know their bosses name?! Or who someone above them was in order for me to go up the chain in command. This is kind of scary and makes me think this website is a scam. I'm considering contacting better business bureau to file a complaint on this situation. I did contact my bank and they assured me they would block any further transactions from this company. I did formally request them to cancel my order and get a refund and have yet to see it returned to my account. The website did say it could take 2-3 days for a refund. I will continue to watch this situation.

I ordered a beautiful looking rug and received an ugly copy. It took so long to reach me that the ”return window” had already closed so i cant even get my money back. I paid $270 for something that looks worse than the $50 ones from ikea.

Bought a Karastan rug at a very competitive price. It was delivered quickly, shipped with great care, and I am very happy with the price, the service, and the product!

I haven't placed an order yet but the website is easy to navigate & the selection & prices are great.

Great website and excellent consumer service!

Lots of gorgeous rugs to choose from and samples available as well. Very helpful customer service on the Chat feature. Quick and efficient answers to all my questions!

I had a great experience with RugStudio.com. The swatches that I ordered arrived promptly and the quality of the rugs was excellent. When a lower price came up on a competitor's website, I sent a quick note via the chat function to a customer service representative asking if RugStudio could match the price, and she responded almost immediately that they could and even threw in a rug pad for free!! In fact, every question I sent via email was answered promptly and completely, even on the weekend. I am very impressed with their customer service and would recommend them to anyone looking for a high quality rug.

I ordered one of the sample rugs to look at the quality and was very satisfied. I am ordering 2 rugs for my patio now.