RugStudio Avis 

I ordered an area rug from RugStudio. It arrived and looked OK but once opened the rug had a big hole in it. I called immediately and was given guidance on what to do and they would schedule a pickup and redelivery of a new rug. After much deliberation I decided not to have a new rug delivered but to just return the damaged rug and get a refund. It has been an amazing experience because of the customer service I received from RugStudio. I was kept up to date with what was happening and what to do. It is sad that in todays world we do not receive this kind of customer service with every company. I will definitely order again from RugStudio and recommend to everyone.

I was looking for a specific large area rug. Spoke with Katie online and am happy for her help in finding just what I was looking for.
Thanks Katie!

This is my third order with RugStudio. The prices are the best in the industry and their customer service is outstanding.
I still have my first rug that I ordered in my foyer and it stills looks great.
RugStudio is the only place to shop for outstanding value and huge selections of brand name rugs..

I had a fabulous chat service with Katie about a rug! I had questions, and she was so prompt. I will definitely shop more at your site. Thank you!

Katie was very helpful in assisting me achieve my purchase. I appreciate her time!

I have purchased a number of carpets (they're too high quality to be called 'rugs'!) from The Rug Studio over time. And have always found the following: (1) their selection--and the depth and breadth of it--is staggeringly good--across styles, materials, price points, countries of origin, and more; (2) their customer service is simply amazing. Want proof? I was considering a carpet once and called their Houston showroom. And asked if they would drag a carpet into the parking lot and photograph it in natural light and email me photos to ensure the carpet was the right color. An email and photos arrived...IN LESS THAN 10 MINUTES! Seriously, these people and this company is just terrific. I'm purchasing our 4th carpet from them today.

I saw a rug in a local store but it was not the correct size. I found the rug in the correct size on RugStudio and the customer service rep verified that it is the same collection, colorway and pattern as I saw in the store so now I know I can order with confidence.
sandra c.

Katie was very professional and responsive! Ordering process was easy and smooth. Thanks 😊!

I used the chat service to ask for a coupon code...although one did not apply I was impressed by the customer service Rug Studio offered and the fact that they offered me another option to purchase my rug. I will be ordering today!

Yet again RugStudio has proved to be one of the best retailers I have ever shopped with. I am so pleased with the customer assistance and quantity and quality of their merchandise I have decided to purchase my 4th rug from them.

Customer service was superb! Cheryl communicated in such a friendly and efficient manner, I appreciated her expertise. My rug came packed very well and was there in a jiffy. Would definitely use Rug Studio again and would recommend them to anyone in the market for a new floor covering!

KATIE was very helpful in the chat feature to help me find a coupon!

Katie provided a coupon for our order. She also explained that the rugs would be out of stock until Septemper and that we won't be charged on our credit card until the rugs are prepared to be shipped. Thanks!

I ordered several samples to decide on a rug; Katie was excellent helping me navigate returns, order additional samples, get those returned, and place my final order. Extremely helpful and great customer service; very responsive, professional, friendly and knowledgeable. Very much appreciated- I wouldn't hesitate to order again.

Very pleased with my purchase and way the sales staff helped with the selection of my rug. I plan to return to RugStudio for additional purchases

Katie at Customer Service helped me quickly and offered a coupon for a rug.

Very helpful and prompt

Katie helped me via the chat function. I really appreciated her help and attention to detail. What a great customer service rep she is!

Customer service was great! They helped me with discounts and previous orders. Will order from this company again.

I've purchased from Rug Studio a number of times.
The rugs are great quality and an excellent value.
Chatted with Katie on-line. She was very helpful in answering questions and helping me get the best value for my order.

Katie helped me a lot by adding an additional rug to my order and giving me 10% off.