The company has been brilliant. Callum Harris took on our grant and we couldn’t have wished for anything better. He was polite, helpful and always there to answer any questions we had. He has overseen... Voir plus
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Rural Energy have been great and informative, particularly Andy, who has walked me through this whole process. He was very quick to reply and kept me updated with where my application was at. He was i... Voir plus
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Callum and Joe at RESG have been excellent in taking me through the grant application, explaining in detail about the process, and being at hand at to anwer all our questions, I can't failt their cus... Voir plus
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I appreciate all the effort that Andy put into getting us the heating, working hard going above and beyond through all the hurdles and set backs, it’s been a long road but really worth it! Thank you s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Latest News: We've teamed up with BBC Country File Presenter Adam Henson to visit some of our clients one year after their grant installation. Find us on Link Tree to see Adam with us on location! Rural Energy Saving Grants are dedicated to helping homeowners across the UK access government-backed funding to improve home energy efficiency, and reduce heating costs. As experts in a range of UK energy grants, RESG connects eligible households with fully-funded insulation, heating and solar PV upgrades, reducing heat loss by up to 40%, lowering CO₂ emissions, and protecting against volatile fossil fuel prices. Clients benefit from a seamless, hands-off installation process, fully guaranteed workmanship, and a personal 1:1 grant consultant for support at every step. With an allocated consultant to work with you for as long as it takes and pursue a multitude of funding opportunities, no stone is left unturned. Clients are never kept on hold, and benefit from weekly updates from their allocated consultant by phone, text and email. RESG is committed to making homes warmer, more sustainable, and more affordable to run, all while increasing Energy Performance Certificate (EPC) ratings. With a proven track record of efficient service and positive customer feedback, RESG is ranked as one of the UK's leading Green Energy advisors for home energy improvements. Most importantly, RESG's consultation and grant acquisition service is completely free, and always will be.
Coordonnées de contact
Unit 3A, Barron Way, Kingmoor Business Park, CA6 4SJ, Carlisle, Royaume-Uni
- 01228 812016
- clientservices@ruralenergysavinggrants.org
- ruralenergysavinggrants.com
4,9
Excellent
245 avis
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I wouldn’t hesitate to recommended…
I wouldn’t hesitate to recommended ruralenergysavings grants , I personally was dealt with by Sarah , who has kept me well informed and up to date throughout the entire process,Sarah’s communication skills have been excellent,as well as been extremely helpful, understanding and empathetic to my step mum’s situation
3 février 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Hi Amanda, thank you for taking the time to review your experience with your allocated Grant Consultant Sarah. This feedback is extremely important to us, as we are aware that the process to acquire the grant can be protracted and complex without regular feedback and communication on the progress - particularly with document review and the various approval stages at this time.
It's really helpful to hear that Sarah has provided a positive and empathetic experience for your step mum.
Wishing you all the best,
RESG
Unfortunately we got through the whole…
Unfortunately we got through the whole process and in the end it was too expensive for the claim to go through without us paying thousands more, and it was the same for our friends who also had council confirmation letter. Despite being assured that we wouldn’t have to pay a penny if we were eligible.
It feels like a bit of a cash grab from the contractor, and when I explained this to Callum from RESG who had been really helpful throughout the whole process, he said he’d speak to their other suppliers and get back to me, but never did and neither did any of his team.
27 janvier 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Hi Dan,
We have checked the interaction that you are referring to, and Callum provided you with the correct information. We understand that at no point during the process were you asked to contribute financially to an application, survey or installation; and that you accessed our services completely free of charge. Callum informed you that the funding available for your home specifically falls short at this time due to restrictions placed upon the industry as a whole. This is entirely accurate.
We are aware that some clients opt to approach an installer directly and offer to bridge a financial shortfall in the funding. This is not something that we will ever be involved in, and we do not recommend that our clients do this. Moreover, the installer that you are referring to do not presently accept financial contributions from applicants.
While we appreciate that a funding shortfall is disappointing, it is certainly unfair to assert that there is a 'cash grab' of any sort. RESG and the installer have made a financial loss in the process of attempting to acquire the grant funding for you, as our service and all aspects of grant acquisition are completely free.
We have verified Callum's attempts to contact you directly to discuss the above which have been unsuccessful. Given the above, we would urge you to reconsider the rating in your review, which on balance is unfair, and based only on the fact that your home simply does not qualify for the scheme at this time. Our team are very clear that this is always a possibility from the outset, and this is why we will never charge for our service, and instead cover the burden on your behalf.
Best wishes,
RESG
Excellent service
Callum was great sorting out the grant. He kept us informed all the way and succeeded when we would have given up. We’re getting an air source heat pump and solar panels, looking forward to a warmer house. Thanks Callum.
20 janvier 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to review your experience with Callum, Peter. We monitor our team closely to ensure that they're keeping their clients up to date throughout the process, which can often be protracted due to the rigorous OFGEM compliance processes. It's fantastic to hear that Callum had the grant approved for you!
Wishing you all the best,
RESG
Grant application process eview
Sarah delivered exactly what she promised when she promised it.
Very efficient and professional
Highly commended
20 janvier 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to let us know of your experience with Sarah. This is really helpful for us to monitor our team and ensure that we're providing an excellent service to our clients.
Wishing you all the best for the future.
RESG
Great communication with Sarah from the…
Great communication with Sarah from the beginning. Easy to get hold of. Kept up to date on progress throughout. Great service! Highly recommended
17 janvier 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Sarah, Deborah.
It's really important to us that your Grant Consultant keeps you up to date at every step of the way, as often things can be more protracted than we would like. It's fantastic to hear that Sarah provided this service for you, and really important for us to know.
Wishing you all the best,
RESG
Excellent advice and service
Calum was very helpful from first contact can’t fault them, and here I am 8 weeks later with fully working heating system (no more freezing storage heaters) solar panels (no more HUGE bills hopefully ) and insulation in the bedrooms. Can’t believe how quick it all was and the 8 weeks from initial call includes Christmas and New year
17 janvier 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Callum. This really helps us to ensure that our Grant Consultants are delivering value and positive outcomes. 8 weeks is a very quick turnaround from enquiry to approval! :)
Wishing you all the best,
RESG
Joe was the most helpful advisor I have…
Joe was the most helpful advisor I have had dealings with. He was very responsive and so helpful I can not praise him enough.
14 janvier 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to review your experience with our Grant Consultant Joe, Louise. This is really helpful for us to monitor the experience that our Grant Consultants are providing. It's great to hear that Joe was responsive and helpful during the grant acquisition process.
Wishing you all the best,
RESG
Genuine and professional
Really blown away but this company who have been excellent from the start and kept in touch and informed us all the way. Husband was c sceptical however it is genuine and professionally run. Our install hasn’t started yet but they have offered us a walk around before any work started to make sure we are comfortable as the property is a large chapel conversion. This is a fantastic proposal for us as it’s challenging keeping the heat into the lovely old building. Thank you all especially to Sarah who’s been our amazing point of contact and always available and returns all calls.
8 janvier 2025
Réponse de Rural Energy Saving Grants
Thank you for taking the time to review your experience with our Grant Consultant Sarah, Jo. Sarah is one of our most experienced team members, and it's great to see that she was always available to chat and returned your calls promptly. This is really important to us. Wishing you all the best for the future.
Best wishes,
RESG
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review our our team, Dave!
Best wishes,
RESG
This has been the biggest mistake we…
This has been the biggest mistake we have ever made
Our appointed contractor has been horrendous with problem after problem.
Piles of rubbish left on site for weeks electric cables drilled through and waiting 4wks for a repair. Skirting boards boarded over that should have been removed. Wallpaper damaged beyond repair. Doors butchered to try to get it to close where a too large hot water tank was fitted.
There is too much to list.
Don’t go for this grant if you’re thinking about it
Update. !!!
We still have rubbish left on site after this installation that started in November and it is now March. Also we are still waiting for our issues to be resolved and we are being chased for payment for an incomplete job.
10 janvier 2025
Avis spontané
Réponse de Rural Energy Saving Grants
11/03 - Dear Myke, thanks for your update. We have liaised closely with the contractor who has informed us that all issues have now been resolved and you are happy with the outcome. We will reach out to confirm this with you directly in due course. Thank you for your patience. Best wishes, RESG
Update - It was lovely to speak with you today. We're eager to catch up with you in due course to see an excellent finish on this project.
Dear Myke,
Thank you for the above feedback. In the many years of operating under this grant, seeing thousands of installations, we have never received a review of this nature. As you can imagine we're quite shocked, and very keen to get to the bottom of what you have reported.
We're unable to locate you as a client on our system at present. However, once we have your details, a member of our team will reach out to gather further information and get everything resolved as a priority. We would be grateful if you could call us on 01228 812016 so that we can begin information gathering and arranging for any outstanding issues to be resoled, should they not have been addressed already.
Best wishes,
RESG
Louise at Rural Grants was amazing.
Louise at Rural Grants was amazing from start to finish.
I approached Louise after receiving a leaflet through the door. There was no pressure just a clear understanding that my home needed help (EPC G)
The whole process was effortless, Louise looked after everything.
Christmas 2024 was a warm one. Thankyou!
Highly Recommend
2 janvier 2025
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience, Karl!
Our Grant Consultant service is all about ensuring that the grant measures are right for your home above anything else, and it's great to hear that Louise provided you with a clear understanding and helped to procure the fully funded project for you. It's even better to hear that you had a warm Christmas!
Wishing you all the best,
RESG
Fantastic! Rural Energy Saving Grantsts
Rural energy saving grants have been Amazing.
Louise has been my contact there and she has been very efficient, knowledgeable and friendly throughout the whole process.
I had applied to 3 other companies over the last 3 years to get a grant and none of them managed it and I've been in limbo land waiting.
Rural Energy Saving Grants have been so professional and on the ball. I'm really amazed they got the grant for me. I've never had a grant for anything before now so I'm really over the moon.
It's going to make such a difference to me having insulation, heating and solar
Can't thank Louise and the Team enough. Thank you. Mark
18 décembre 2024
Réponse de Rural Energy Saving Grants
Thanks for taking the time to leave a review of your experience with Louise, Mark!
It's great to hear that we were able to help after you've had no luck elsewhere. It is a tricky time to procure funding at the moment, and we're so please to hear that you've been approved three fully-funded measures :)
It's also really helpful for us to hear that you found Louise friendly and knowledgeable. Lou is one of our most experienced Grant Consultants and always here to help.
Wishing you all the best in your more energy efficient home!
RESG
Louise has been amazing from the start…
Louise has been amazing from the start getting us through grant app process!
17 décembre 2024
Réponse de Rural Energy Saving Grants
Thank you to for taking the time to leave a review of your experience with Louise, Sarah!
It's fantastic to hear that Lou was able to assist you through the whole process from start to finish. It's really important to us that our clients have a single point of contact from consultation all the way to installation :)
Wishing you all the best for the future,
RESG
Excellent service
From initial enquiry to getting the grant authorised has been very straight forward. We had a little bit of trouble getting some of the documents we needed to submit, but Sarah was a great help and an absolute pleasure to deal with.
Everything done on line re documentation etc. on a portal that was really easy to use.
I would have no hesitation at recommending Rural Energy Saving Grants to anyone.
16 décembre 2024
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of Sarah and our service :)
Sometimes it can be tricky to get all of the right documents in the way that the funders want to see. It's great to hear that you found our online document process easy to use and Sarah was able to help you pass this stage onto approval.
Wishing you all the best for the future!
RESG
Sarah has been incredibly helpful…
Sarah has been incredibly helpful throughout the process. Applied with this sort of thing with other companies and never heard anything back. Great communication throughout, and has helped us finally getting some assistance with a new air source heat pump, solar panels and loft insulation!
12 décembre 2024
Réponse de Rural Energy Saving Grants
Thank you for taking the time to review your experience with Sarah, Callum!
At RESG, we respond to 100% of new enquiries, whether we can help them or not. This is really important to us, as so any people we speak to have had a similar experience to yourself elsewhere.
It's even better to learn that we were able to help you secure air source heating, solar PV and loft insulation! Wishing you all the best in your more energy efficient home :)
RESG
Absolutely amazing Sarah and people of this company.
Sarah from Rural Energy saving Grants, has been a wonderfull person Sarah has gone out of her way to help us.
Sarah has kept intouch with us continously through every stage of the process and has continually liase with the heating company managers to try to help my family. Sarah is the most lovely, kindest, helpful lady I have meet in a long time, Sarah does not give up when trying to help people and that's a rare quality now days, Sarah does not know what she has done for my family we have gone through difficulties in the past few years and recently situations that no one would believe and Sarah took her time to talk to me. Sarah does not know what she has done for our family and neither does LMF company, this will change our lives, no more mould on walls and being cold as I have 3 daughters and my eldest has disabilities, We as a family can only thank all of you and to Sarah she is an amazing lady as I am still crying writing this. We recommend this company they are amazing people and Sarah we thankyou from the bottom of our hearts.You are Amazing.
11 décembre 2024
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a detailed review of your experience with Sarah, Zoe. It's heart-warming to hear of the impact that this grant will have for your family, and we'd very much like to catch up with you post installation to see the results.
It's really important to us that our Grant Consultants provide a great service and positive experience, with excellent and regular communication; so thank you again for mentioning Sarah in your review to bring her efforts to our attention.
Wishing you all the best in your more energy efficient home in 2025 :) RESG
Very friendly and helpful staff that…
Very friendly and helpful staff that guided us through the process of the application.
13 novembre 2024
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience, Moira! We're pleased to hear that you found our team helpful during the application process. Wishing you all the best this winter :) RESG
Perfecto I would highly recommend this…
Perfecto I would highly recommend this company
28 novembre 2024
Avis spontané
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review, Jules! Wishing you all the best from all the team here :) RESG
Sarah has been incredibly helpful…
Sarah has been incredibly helpful throughout our process (which wasn't totally straightforward) but she made sure we got there in the end. Excellent service and would highly recommend.
22 novembre 2024
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Sarah, Gemma!
The grant acquisition process can sometimes be tricky due to the specific nature of compliance required and the various checks and processes. However it's great to hear that your allocated Grant Consultant Sarah made sure that you got there in the end :)
Wishing you all the best in your more energy efficient home this winter. RESG
What can I say about Sarah
What can I say about Sarah - she is efficient, knowledgeable, cheerful, charming and an absolute pleasure to deal with. Nothing is too much for her and she responds the same day to emails and phone calls and deals with all queries immediately. No hanging around waiting for a response – if there are any problems she is on the job! I hope her employers realise what a huge asset she is to their company. I can only award the maximum 5 stars but that is nowhere near enough! Thank you Sarah
19 novembre 2024
Réponse de Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Sarah, Sara!
It's really helpful for us to hear that Sarah is delivering an excellent service and same-day responses to your enquiries. Communication is really important to us, and something that we monitor closely. Wising you all the best in your more energy efficient home this winter! RESG
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