Russell and Atwell Avis 

227
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was just scrolling through some random reels when I came across a clip from Dragon’s Den featuring Russell & Atwell chocolate. I thought, “Hmm… organic chocolate? I have to give this a try!” —... Voir plus

Noté 5 sur 5 étoiles

Russell & Atwell have done a fantastic job with their Toffee & Apple Chocolates! Honestly! 🍏🍫 The balance and consistency of both the toffee and apple flavours are spot on — the perfect combinati... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Nice but not worth the money they are charging, sadly nobody is offering what I am expecting 😞

L'entreprise a répondu

Noté 5 sur 5 étoiles

Received my 2nd order today, and absolutely delighted once again. Such care and attention goes into each package, ensuring they arrive perfectly. These are without doubt the most luscious amazing... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Chocolatier

Écrit par l'entreprise

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

227 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(227)

38 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

2nd order received, many more to come!

Received my 2nd order today, and absolutely delighted once again.
Such care and attention goes into each package, ensuring they arrive perfectly.
These are without doubt the most luscious amazing chocolates I have ever had. They are worth every single penny and don’t hesitate to recommend to friends and family!!

30 avril 2026
Avis spontané
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Réponse de Russell and Atwell

that is so lovely to hear Mark - many thanks!

Noté 5 sur 5 étoiles

Easter egg

Having previously worked our way through most of the different flavours offered by R&A we decided to try one of the Milk/Blonde Easter eggs.

Delivery was very quick and the egg was worth every penny.

I'm always happy to pay a little more if I know I'm getting something quality, and that's very much the case here.

Ridiculously creamy and didn't taste claggy or artificial.

No palm oil either which is of course a massive bonus.

Thanks again!

27 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic chocolate

My 3 bags of chocolates arrived today..2 days after ordering...im always a little nervous of ordering anything based on an advert but saw the dragons den pitch and thought id try them.

I find buying chocolate now difficult( I love chocolate!!) as ive found the tastes have changed over the years( different recipies?) So my choice is now really limited.

These chocolates are amazing and I would recommend them..the one with the passion fruit filling is fab.
I imagine this is a difficult industry to break into..and yes the chocolates are a little bit more expensive.. but not excessive and well worth paying that little bit more..
All the best for the future..let's support this British company with an amazing product.

27 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing taste

I recently seen a video of them making real chocolate. Fresh chocolate and thought to myself that it can’t be real. Believe me. The taste is something else. It’s amazing.

14 mars 2026
Avis spontané
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Réponse de Russell and Atwell

Many thanks for your lovely feedback.

Noté 2 sur 5 étoiles

Disappointed

The quality is obviously in the chocolate and you taste it with the very first bite. However it would be wise to savour that first bite because the chocolates are so small and minute that you hardly get a second bite unless perhaps you are a hobbit or an elf. A big disappointment considering the cost. The advertising suggests a reasonably sized bag containing 12 decent sized chocolates but the reality is a bag not much bigger than the palm of your hand and 12 tiny morsels of nectar therein. Rather unfortunate!!!

9 mars 2026
Avis spontané
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Réponse de Russell and Atwell

Hi John,

Thanks for your review. We’re glad you enjoyed the taste of our chocolates, but we're sorry to hear the size and quantity weren’t what you expected. We always aim to describe our products as clearly as possible, with detailed photos and information on the website so customers know exactly what to expect. We'll certainly take your feedback on board as we continue to improve. Wishing you all the best, and thank you for giving us a try.

Noté 5 sur 5 étoiles

Absolutely delicious chocolate

I ordered the salted caramel chocolate and it surpassed my expectations. It was absolutely delicious. Will definitely be ordering more to try the other flavours.

20 février 2026
Avis spontané
Noté 2 sur 5 étoiles

Very Disappointed - too small & not worth the money

I have looked at these chocolates for a while and took the plunge. Four packs @£7.99 each plus postage. So about £35 in total. My expectations were high.

First ones I tried were the salted caramel. I don't like dark chocolate which was not evident when choosing these. They are coated in dark chocolate before you hit the milk chocolate and salted caramel bit. But nothing special no wow factor.
Second ones were the hazelnut ones. 12 small chocolates and nothing special. Too small to have impact.
Got two other bags in the fridge, but up to now they are just small bags of expensive chocolates and nothing special.
Sorry guys. Won't be repeat buying. Chocolates are too small, and too expensive and nothing special.

20 février 2026
Avis spontané
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Réponse de Russell and Atwell

Hi,

We are sorry to hear that you were disappointed by our chocolates. We do get overwhelmingly positive reviews, but equally taste is very personal and we know we are not for everyone.

Your feedback is really appreciated and we’ll certainly take it on board as we continue to improve. Thank you for giving us a try! 😊

Noté 3 sur 5 étoiles

I bought the 5 packet selection box…

I bought the 5 packet selection box having seen the company featured on Dragons Den. Being chocoholics we had to try them as at least one panel member said they were the best chocolates they had tasted.
Although taste is a personal thing we both felt they were nothing special, the dirty blond and salted caramel were quite nice but the remainder were nothing special in our opinion. We were hoping to have found something special but unfortunately we were dissappointed.

9 février 2026
Avis spontané
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Réponse de Russell and Atwell

Hi,

We are so sorry to hear that you were disappointed by our chocolates. We do get overwhelmingly positive reviews, but equally taste is very personal and we know we are not for everyone. Wishing you all the best, and thank you for giving us a try!

Noté 5 sur 5 étoiles

Just had my first order delivered 15…

Just had my first order delivered 15 mins ago. Well packaged and really fast delivery.
Chocolates are so creamy. Ordered the milk ones which are lovely but the Passion Fruit are just divine. Ordering again as I don't think they'll last long

12 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I ordered two jars of the milk and…

I ordered two jars of the milk and hazelnut chocolates for my husband's Valentine day present, beautiful taste, fresh and love the fact that quality ingredients are used in production. I had a slight issue with my purchase which was professionally rectified. Definitely will be ordering again from Russell and Atwell.

9 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Prompt delivery and good chocolate

Delivery is prompt with this company hence why I like them it fits through the letter box which is convinient

Organic cream and honey is what deviate this product away from its competition and give it is usp and i think it tastes better than other high street chocolates out there

16 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Good quality chocolates

Honey and organic double cream is a nice touch and the texture of these chocolates are fantastic which goes to prove quality ingredients really do make a better quality chocolate

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Very nice chocolate made in Britain.

Very nice chocolate made in Britain.
Even after Royal Mail lost my parcel
Russel & Artwell reached out to me a rapidly replaced them.
Such good customer care from this small up and coming company.
I would highly recommend and will be ordering again very soon.

27 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Insanely good chocolates

Insanely good chocolates, I got the whole selection and a working my way through them - rather quickly. You can eat a whole bag and still feel good because there are no preservatives. Thoroughly recommend them.

21 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Can’t give them less than 5 stars

Can’t give them less than a 5 star review! I bought the mini taster pack and they are ALL delicious. They didn’t last as long as I intended, and I hurried to order some of the Seville orange special edition - can’t risk them running out! Chocolate lovers, I recommend these fresh chocolates to you.

20 octobre 2025
Avis spontané

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