Russell and Atwell Avis 

I ordered my favourite, the salted caramel chocolates. They are absolutely delicious and my go to chocolates when I want to treat myself or my friends and family. They taste divine and the salted caramel is just beautiful. The website is is easy to use and offers lots of delicious and tempting flavour choices. Delivery is quick and before you know it these gorgeous chocolates are stashed in your fridge ready for enjoying. As a migraine sufferer whose trigger is sadly dark chocolate, I do have to ration these chocolates (maybe not a bad thing as they are so tasty!)so I would love to see the salted caramel centre with milk chocolate. If you want some really special chocolate, different to what you can buy elsewhere then Russell & Aswell are the chocolates for you! Highly recommended!

Great company to order from with I good delivery experience from the Post Office. The chocolates were delicious too, with a premium flavour and texture, but perhaps a tad pricey for what are essentially plain dome shaped chocs that arrive in sealed pouches, which don't make them quite so suitable for gifting, unlike a box of different shaped chocolates would. I would still order again and recommend them as a high quality personal or family treat.

These are absolutely phenomenal quality chocolates. The flavours are individually spot on, not a single flavour hasn’t been thought about thoroughly or ‘let’s down the bunch’. The texture is beautiful, the size has been thought about to give you a lovely ‘mouth experience’ and they are without a doubt worth every penny.
These chocolates have a great list of quality ingredients and to be able to have offered fresh chocolate on the market, is not only a rarity but also an indulgent treat which must be tried! Any true chocolate lover would understand 😍
P.S/ limited edition Cornish dream is out of this world - 10/10

As an avid watcher of Dragons Den, how did I miss you guys 🤔

Meta’s algorithm found this chocaholic and the mini Monty taster pack landed on my doorstep Friday as I was dashing for a train to London and trust me, the day took far to long to pass before I got home at 9pm to sit down with a cup of Yorkshire and try one of each !! After all, chocolate helps you sleep, right ? 🤔

Just checked the shelf life guidance and I’m pleased there is no settling down period as these delicious chocolates last less than 48 hours 😉

I did give away two packs to a fellow chocoholic and now back on the website with the generous discount code for a reorder. 🙏🏻

These chocolates are insanely good, whether you crack, break, bite or suck the chocolate shell, your taste buds will thank you.

I’m not a chocolate scientist BUT I’m free to reach out to when you need professional feedback on new flavour launches. I could be your South West (Dorset) chocolate ambassador 🥰

Love your story, your backgrounds and your Instagram account!

Don’t forget me ….

My God, these little devils are outrageously good. Yes expensive, but in my opinion worth every penny. You genuinely will never want to eat any other chocolate again. I bought two of the retail x 7 packs and me and my family went through them in 5 days im not even sad to say. Could not get enough so I’ve ordered more. What a treat. My only critique is that the 7 retail pack should be a constant product available to buy as I would go for this every time!

Cheers guys! Chocolate on!

Have made numerous purchases of different fillings but can't fathom out the naysayers that almost condemn these exquisite confections. OK, they're not the same as all the middle of the road producers but that's the main reason for them being that much better. Look behind the ingredients and you'll see why they're better - for us and the planet.
As for the boys and girls behind the scenes I cannot fault them, customer orientated, quick of the mark and eager to help. Big faceless companies take note.
OK, so they're a bit on the expensive side but you're getting hand made, crap free confectionery not some mass produced over sweet tasteless so called chocolate. If you don't like them then just carry on eating that stuff and help line the money grabbing pockets of people who couldn't give a monkeys about the planet. Your choice, I like living here.

Oh my goodness! My tastebuds have fallen in love!!!

My first delivery has just arrived and the taste of these chocolates is out of this world. They do not compare to any other chocolates I’ve tasted before.
Sorry Lindt, I have a new favourite which is the best chocolate I’ve ever tasted.

If you’ve not tried then put them on your bucket list 😋

Update 23.7.25: sorted. Refund received, no future orders will be sent. No record of the emails that were sent. Any comms have been completed via trustpilot and/or messenger. No sign of those emails, even in trash/spam. Matter closed. Thank you R&A for resolving ❤️. I am changing my ‘score’ to 4. From 1. Matter resolved. It is what it is, and life is definitely too short! I don’t want to adversely penalise any company. ✅

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Update 22.7.25: thank you for the update. I have received the notification through this trustpilot review, but not received any direct comms. I have access to any accounts I may have used. No matter, you have confirmed the refund, and cancellation of any future orders. For this, I thank you ❤️.

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I ordered in May. £16 offer 3 packets. IMO not worth it. Honestly don’t waste your money. Your choice.

For me, suddenly saw a pending transaction on my card today. I emailed today saying I did not order, and did not subscribe. Even checked the website and, funnily enough, no subscription.

Anyway, end of day, I check, my “order” has been despatched. I did not order. I have emailed them tonight will see what response I get. Thankfully I have the security, if required, of card issuer refunding. But hope not to need this.

Had I subscribed, which I had not (their website shows I have none) then wouldn’t an advance email be courtesy to say pending subscription on way?

Honestly it just smells kind of funny. Not what I would expect. If the choccies were worth it fair enough. But £20 for 3 bags of mediocre (as I said, imo) chocolates. Please … No!!! 🤣

Wonder if, and when, a response will be forthcoming.

I’m a regular subscriber to many things I do want. I don’t want this, and the “experience” just feels all wrong.

Come on then Russell & Atwell, I await your explanation.

If I’m at fault then fair enough, but I believe myself to be a fairly responsible, financially capable individual. I’ll put my hand up if it is my fault, but at this stage, I just don’t see it that way.

I received my first order today.
Although they are higher in price than high street chocolate, they are worth every penny. Utterly delicious, and wonderful quality.
I will definitely be buying more for friends and family.

I've bought from Russell and Atwell a few times. Yes the chocolates are expensive, but they make a nice gift for someone special, or as an occasional indulgent treat.
I recently placed an order for my mum for Mother's Day and I used my own address instead of her address for the delivery. I quickly wrote an email to change the address, but in my haste I put the wrong address down. Unfortunately I didn't realise this until Royal Mail returned the parcel and my mum was left with no present on Mother's Day. When I emailed Russell and Atwell to explain what had happened they immediately picked and shipped the same order free of charge to my mum. I could not have asked for better customer service.

Great tasting product and very good customer service. I recently purchased three packs of chocolates and unfortunately there was a packing issue on my order. I sent proof of the discrepancy and although it took a couple of days to respond, they couldn’t have been better at resolving my issue for me. They are a small company, so I understand why it took a couple of days to respond. I have to say, I was very impressed with them. And their chocolates are delicious!

Bought 3 bags including the milk, blonde and caramel. Chocolates were very very nice ! If they weren’t so expensive for how many you get, I’d buy them again. Unfortunately £22 just works out too expensive, especially when you only get 12 in a bag.

Really sorry to report my delivery didn’t arrive as expected. Admittedly delicious, but several chocolates were broken and the filling had coated the bag.

Such as shame as what survived tastes great!

Great tasting chocolate! Just received ours, thank you very much! Keep up the good work!

Brilliant chocolates - absolutely love them. Will order again.

Nice tasting chocolates , I ordered the hazelnut, festive blond and creamy chocolate. Although there premium prices the chocolate are and taste great. Really disappointed with the creamy chocolate they were delivered stuck together and very soft .

My chocolate arrived today and frankly I was underwhelmed. The likes of Lindt Lindor milk chocolate truffles and Hotel Chocolat chocolates in my experience is by far preferable. Please stop all marketing to me...I wont be buying any more.

We were lucky enough to get hold of a Toffee Apple pouch from the micro batch. You get taken on an amazing taste journey, the crack of the outer case is followed by smooth cameral, then apple and finished off with a hint of cinnamon. A toffee apple in one bite, you truly are chocolate wizards !!!

I'm a long-time chocoholic who progressed from Bournville to Belgian back in the 80's and, as such, feel I have sufficient customer experience in this confectionary sector to do a fair assessment.
So, R&A chocolate... They're nice but they're nothing special if you typically buy from chocolatiers rather than 'off the shelf'.
The taste and mouth feel of their chocolate is up to artisanal standard but the range of flavours is limited and they are exclusively ganache centred truffles. Also worth noting, though it may not be important to some, is the visual appearance of their chocolates... it needs some refining. They look like the output from a 'do it yourself' chocolate workshop!
I typically pay an average of £1 per chocolate in a chocolatier so the 15% new customer offer from R&A makes their wares a bargain at 46p each and I'd encourage you to take advantage of it. However, if you want a wider range of 'proper chocolate' treats and more refinement, stick to the artisans.

The chocolates came beautifully packaged (which you’d expect at a premium price) but the flavour just wasn’t there for me. I thought the milk chocolate was sweet but not nearly chocolatey enough and lacked flavour. Interestingly enough they don’t quote on the packaging the percentage of coco solids used but I suspect it’s not very high. Given that one of the creators invented Cadbury dark milk which has a wonderful flavour I was quite surprised that their own milk chocolate was quite tasteless. Won’t be ordering again sadly.