Russell and Atwell Avis 

227
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was just scrolling through some random reels when I came across a clip from Dragon’s Den featuring Russell & Atwell chocolate. I thought, “Hmm… organic chocolate? I have to give this a try!” —... Voir plus

Noté 5 sur 5 étoiles

Russell & Atwell have done a fantastic job with their Toffee & Apple Chocolates! Honestly! 🍏🍫 The balance and consistency of both the toffee and apple flavours are spot on — the perfect combinati... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Nice but not worth the money they are charging, sadly nobody is offering what I am expecting 😞

L'entreprise a répondu

Noté 5 sur 5 étoiles

Received my 2nd order today, and absolutely delighted once again. Such care and attention goes into each package, ensuring they arrive perfectly. These are without doubt the most luscious amazing... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Chocolatier

Écrit par l'entreprise

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

227 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(227)

38 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Gorgeous Seville Orange

Completely disagree with the review of Seville Orange below. Subtle at first maybe, but then orange-iness comes through beautifully. Very classy, delicious chocolate

1 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best chocolate in the world…

Best chocolate in the world and wonderful customer service. Thank you for making these delicious fresh chocolates with so much flavour and love!

28 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Addictive chocolates

Gosh I love your chocolates. I am definitely addicted but I have to be careful as my skin reacts if I eat more than 2 per day. My favourites are the dark chocolates but I recently tried the Sevilla Orange and they are delicious. Very subtle orange taste, just divine.

25 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Wow these chocolates are just fab

Wow these chocolates are just fab, I have now ordered 3 times in the last few months as they are so good!! For me now no other chocolate will do as the taste/quality perfect. I have shared them with family/friends who love them too.
Well done guys & so pleased I watched the episode of Dragons Den when they were on.

28 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Bought as a gift for friends

Bought as a gift for friends, but I got to eat some too. Packaging and fridge storage keeps them in perfect condition.
Only had two but delicious and generally I am not a boxed chocolate fan. These were lovely though so shall buy some more for myself!

19 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

So worth the price! Won’t turn back

Love these chocolates - soooo worth the price. I was sceptical at first but tried them as they’re not full of processed stuff like all the supermarket chocs. I’ve since ordered three more bags!!
Very rich chocolate so perfect to have as a treat- you only need a couple to feel satisfied.
The best ones are the milk choc, the others are still delicious though. The orange ones aren’t a strong orange flavour like I was expecting but still delicious.
Would love a mint flavour one or even bars of the delicious chocolate?

9 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Wife loves them

Have been buying these for a while now , not for me for my wife , she absolutely loves them , I understand not everyone will love them as much , we al” have different tastes , but she definitely swears by them and believe me she is a chocoholic

20 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Iv now had 4 delivery's of all…

Iv now had 4 delivery's of all different chocolates now all are really lovely, but the strawberry and cream ones once placed in the fridge went abit runny but still was lovely, will definitely order again.

23 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great chocolates

Great chocolates. Love the initial crack of chocolate and smooth creaminess inside. The milk chocolate ones are my favourite closely followed by the Seville orange and dark. It’s hard to go back to any other chocolates after tasting these. Yum!

23 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Permanent Orange

I got your chocolate for Xmas last year and have enjoyed it as a treat a couple of times in-between and have to say it has always delivered.

That is until I tried the limited Seville Orange flavour, which has raised the bar so high that I don’t think I want to buy any other flavours any more.

Please make it a permanent fixture I will buy it year round, please.

It’s too good.

18 septembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Disappointing flavour

The chocolates are smooth and good, but the Seville orange is barely discernible, if at all. I certainly would not have identified the flavour in a blind tasting. This is disappointing.

21 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Tastes like heaven

What can I say about these chocolates - PHENOMENAL. We are all a bit selective when it comes to our chocolate preferring to opt for small batch products made from
the highest quality ingredients. Well these don’t disappoint and fully hit that brief. Amazingly smooth, a delight on the taste buds. We’ve never tasted chocolate like it. Suffice to say we will be buying more, and more, and more…..

12 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Delicious and great service

Absolutely amazing experience of this companies customer care. I saw the product on Gogglebox, where they were looking at Dragon’s Den, and decided this would be a perfect present for my sister-in-law’s birthday. Went on-line and ordered, but missed the place where you leave a message. I sent an email to customer care on SUNDAY afternoon, and got a reply! Not only that, but Val replied at 8pm on a SUNDAY telling me that they had not only got my message on the gift, but had also refunded the 11% first order offer that I had also missed claiming!!!
Astonishing!!
I am told the chocolates were extremely, EXTREMELY, delicious as well!! 😂😂
A very impressive performance by this company. 👍👍👍

14 septembre 2024
Avis spontané
Noté 3 sur 5 étoiles

Great chocolates but stuck together in a block

These chocolates taste incredible; I bought three packs for my wife’s birthday to share with family and friends. Unfortunately, although we refrigerated them as soon as we could they had melted and turned into large blocks! They still tasted great but they didn’t arrive as the chocolatiers would have intended!

29 août 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hi John,Thank you for your review. We are terribly sorry that the chocolates arrived melted. I have located your order and sent a replacement, free of charge. We hope you enjoy them even more.

Noté 5 sur 5 étoiles

Wonderful chocolates and great service!

My choccies arrived beautifully packaged and fast I ordered the salted caramel ones which were wonky. OMG they tasted divine and I also had an iced cold brew coffee with them and all I can say is fabulous.

23 août 2024
Avis spontané
Noté 2 sur 5 étoiles

Left outside despite being letterbox packaged!

Despite both my husband and I both being indoors, the delivery guy didn't knock on the door (even though it's letterbox delivery) and left the chocolates outside our front door! This was a gift for my husband and when he realised there was a parcel outside after going to his car on the drive, brought the chocolates in. He opened a pack and they were already melting- even though I ordered express delivery! The delivery guy definately didn't knock as we checked our ring doorbell! Has the chocolates been put thru the letterbox they may have fared better. Very disappointed tbh.

28 août 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hi Marika,

We’re really sorry about the trouble with your chocolates. We rely on a third-party delivery service, so once our chocolates leave the warehouse, there’s not much we can do to control what happens, and sometimes our delivery drivers make a mistake. I have found your order on our system and organised a replacement to be sent out to you ASAP on the house. Once again, we are so sorry for the error.

In the future, if a driver makes a mistake again, please contact us at info@russellandatwell.com, and we will be able to sort something out for you! We hope you enjoy the chocolates.

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