Russell and Atwell Avis 

227
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was just scrolling through some random reels when I came across a clip from Dragon’s Den featuring Russell & Atwell chocolate. I thought, “Hmm… organic chocolate? I have to give this a try!” —... Voir plus

Noté 5 sur 5 étoiles

Russell & Atwell have done a fantastic job with their Toffee & Apple Chocolates! Honestly! 🍏🍫 The balance and consistency of both the toffee and apple flavours are spot on — the perfect combinati... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Nice but not worth the money they are charging, sadly nobody is offering what I am expecting 😞

L'entreprise a répondu

Noté 5 sur 5 étoiles

Received my 2nd order today, and absolutely delighted once again. Such care and attention goes into each package, ensuring they arrive perfectly. These are without doubt the most luscious amazing... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Chocolatier

Écrit par l'entreprise

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

227 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(227)

38 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Chocolate dream


I recently purchased some chocolate, and I have to say it's easily one of my favourites! The flavor is rich, smooth, and absolutely delightful—everything you could want in quality chocolate. Beyond the product itself, I was incredibly impressed with the customer service. Their team was quick to respond to my inquiries and extremely friendly throughout the entire process. It's not often you find such a perfect combination of excellent product and outstanding service. Highly recommend!

14 août 2024
Avis spontané
Noté 2 sur 5 étoiles

Disappointed

Being fresh chocolates, I was wary of eating them. After an unexpected hospital stay, I found the parcel on my doorstep. No idea of how long it had been there.

23 août 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hi Sara,

We’re really sorry about the trouble with your chocolates. We rely on a third-party delivery service, so once our chocolates leave the warehouse, there’s not much we can do to control what happens. If you could email us your order number, we’ll send out a replacement right away, on us. A drop of wildflower honey will help keep the chocolates fresh during transit.

Wishing you a speedy recovery!

Noté 5 sur 5 étoiles

OH MY GOODNESS!!!

OH MY GOODNESS!!!
These chocolates are quite simply the most delicious I have ever tasted, especially the dirty blonds. The only negative thing about these delights is waiting 5 minutes to eat them when you get them out of the fridge!

20 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Best Chocolatier

I have ordered a couple of times already. Every time, the chocolates arrived within the promised time, and they ALWAYS TASTED PERFECT! They taste fresh and the texture is top-notch. My favourite is the crunchy hazelnut.
In case the owner sees this, I would love to try the frappe but am personally not a fan of caramel. Hopefully you will launch other flavours in the future :)

20 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Now a chocoholic

I don’t think I’d describe myself as a chocoholic but I might be about to become one.
Absolutely amazing. By far the best chocolate I have ever eaten. Smooth, creamy, rich and with the right level of sweetness.

16 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Hugely disappointed ☹️

I was expecting the best chocolate I have ever tasted but sadly very disappointed. Given the price I think they are rubbish.Lindor chocolate is much better and a fraction of the cost.

9 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautifully made chocolates

Beautifully made chocolates! The two textures that gradually melt into a luxurious combination, tastes just perfect. I’m not a fan of dark chocolate but the salted caramel is just a sensation! Well worth the money!

8 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Oh my!

Oh my, I know these chocolates are expensive but they are exquisite. So so delicious. Straight from the fridge with a delicious crack of the chocolate and then the ooze of the soft centre. Would highly recommended for a treat or birthday gift.

13 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Top notch chocolate delivered to my door

Ok.... Confession time. 3 bags in the fridge and I cleared them in 2 days.... MYSELF! I tried to exercise restraint and failed miserably. Strawberry and cream was just divine. Milk was a close 2nd and salted caramel was very special... I think my palette needs educating after years of shop bought chocolate as I'm not used to the more bitter side of the dark chocolate or the cocoa powder. I'll definitely be restocking but need to work on my pacing strategy. Thanks for a great product and the free delivery to the door is just brilliant.

10 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Delicious 😋

Excellent service and delicious chocolates. They arrived in perfect condition eith good packaging.
The chocolate is amazing. Lovely flavour and melt in the mouth. Highly recommend buying from Russell and Atwell. Their customer service is fantastic. A special mention to Val who helped me with my query. Thank you for being so patient and helpful!

7 août 2024
Avis spontané
Noté 4 sur 5 étoiles

Good chocolate but ..

They took a while to arrive but that was down to a hot weather spell.
The packaging is not a good intro being in a plastic pouch, the chocolate is nice, strong flavour, but I feel they are over priced. They are similar to hotel chocolat, which are also over priced.
Sorry guys!
UPDATE: When I wrote the above I had only tasted the salted caramel chocolates. I have now tried the milk chocolate ones, & they are SUPERB! I have increased the score as these are 👌

7 août 2024
Avis spontané
Noté 3 sur 5 étoiles

I wanted to love these more than I did…

I wanted to love these more than I did unfortunately. I love chocolate, freshly made and good ethics all work for me but the limited edition Strawberry and Cream just wasn’t nice, but this is down to personal taste and I’m dark chocolate fan so maybe should stay away from white chocolate. The plain dark chocolate was ok, the nut ones also rather small so overall a great idea, good company but not to my taste which was disappointing. That said everything is personal so don’t let my review stop you from trying something different and not mass produced.

1 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Chocolate heaven

Fantastic service only eclipsed by the chocolates. I ordered Strawberries and Cream, smooth and fruity. Milk chocolate, rich and luxurious. Salted caramel, multi layered lushness. Really lovely chocolates and will be reordering soon.

28 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I used to be a cadburys fan, that’s all changed. Love R&A

I was sceptical about these being a lifetime Cadbury’s girl I really wouldn’t like what appeared to be a truffle looking chocolate. I ordered the dirty blonde, strawberry and milk choc variety pack. WOW I’ve eaten all them in a few days. I’ve always chilled chocolate even freeze certain ones but these are not just for those indulgent moments but a treat to have one when I’m cooking, watching a movie I just get up and have one so I am kind of limiting myself but using calories at the same time ha ha
I can’t just eat one though I’m ashamed to say.
I’ve just done another order of jars this time including the salted caramel and the strawberry. Thank you for my new addiction. My hips, thighs and booty aren’t grateful ;-)

25 juillet 2024
Avis spontané

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