Russell and Atwell Avis 

227
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was just scrolling through some random reels when I came across a clip from Dragon’s Den featuring Russell & Atwell chocolate. I thought, “Hmm… organic chocolate? I have to give this a try!” —... Voir plus

Noté 5 sur 5 étoiles

Russell & Atwell have done a fantastic job with their Toffee & Apple Chocolates! Honestly! 🍏🍫 The balance and consistency of both the toffee and apple flavours are spot on — the perfect combinati... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Nice but not worth the money they are charging, sadly nobody is offering what I am expecting 😞

L'entreprise a répondu

Noté 5 sur 5 étoiles

Received my 2nd order today, and absolutely delighted once again. Such care and attention goes into each package, ensuring they arrive perfectly. These are without doubt the most luscious amazing... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Chocolatier

Écrit par l'entreprise

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

227 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(227)

38 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

In all, a little disappointing

I found the packaging odd. There’s something very un-luxurious about plastic pouches. They look just like my dachshund’s treats! I understand that they need to be refrigerated.

The chocolate tasted nice although I really hate cocoa dusting on the outside of chocolate truffles. They’re very small which feels slightly disappointing.

I was expecting a little more. I don’t think I’d send these as a gift.

19 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

A Thank you

Honestly, I can't tell you a great deal, the delivery was great but they were a gift to give to the nurses and doctors etc. who took care of me whilst I was in hospital recntly. I imagine they appreciated them and that they didn't last long!

18 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Quality treats for the soul

These are amazing chocolates, and they taste like the real deal! They were so good that I had to hide them in a salad drawer; otherwise, my partner would just inhale the whole bag.

Thank you for creating these delicious sweet treats!

11 juillet 2024
Avis spontané
Noté 2 sur 5 étoiles

I think the chocolates themselves are a…

I think the chocolates themselves are a great product when kept at the optimum temperature. Unfortunately mine arrived on a hot day ( unusual I know ) and were not the best. They had melted into each other and I had to bin a large proportion of them. When they cost what they do it’s a shame they arrive like that

4 juillet 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hi Caroline! We are so sorry the chocolates have arrived melted, sometimes our courier leaves them in a warm spot/ in their van for too long. We do not have control over that. I have found you on our system and have organised a replacement to be sent to you on the house. Please note, due to hot weather this order will be shipped on Monday. Please accept our apologies. If you ever have issues again, don't hesitate to get in touch with us at info@russellandatwell.com and we will fix it for you.

Noté 5 sur 5 étoiles

Rescued

We love chocolate and were upset when our previous first choice sold-out to a global chocolate company. When Steve & Giles appeared on Dragons' Den it seemed like we'd been rescued.
We were not disappointed with our first taste of the boys' endeavours and their customer service is 1st class. Our biggest problem is not gulping them down as soon as they're opened! We're already planning our next purchases/gifts

5 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I will definately be purchasing again!

I purchased through curiosity and I was ot disappointed. The chocolate is velvety, smooth texture and rich flavour. I will definately be purchasing more as I was so impressed, I shared with my friend and she enjoyed them too ❤️

1 juillet 2024
Avis spontané
Noté 3 sur 5 étoiles

Average taste and visually poor

Having seen these on Dragons Den and the positive reaction they got from the Dragons when they tasted the chocolates, my thoughts were, they must be good!!
I ordered 3 separate flavours but in all honesty I'm not sure what flavours the dragons had but myself and family including my 8 year old who didn't finish it, were not impressed with the flavours, all 3 didn't taste much different to each other and visually didn't look great, wouldn't order again at that price

8 juillet 2024
Avis spontané
Noté 4 sur 5 étoiles

I love the natural ingredients

I love the natural ingredients. No horrible artificial sugars, palm oil etc. The flavour was amazing (I bought the dark ones) and I pop one in my mouth straight from the fridge and let it slowly come up to temperature and melt in my mouth. I could taste the honey in it. I would be happy with an even darker chocolate with less honey again.
They arrived promptly and I'm struggling to make them last the month...

1 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Love these chocolates

Love these chocolates. I have a sensitive stomach and usually get heartburn and upset with the supermarket bought brands, this is the first time I don't feel any side effects from a little treat. Fresh everything and great service. Thank you for bringing quality back into the realm of possibilities.

28 juin 2024
Avis spontané
Noté 4 sur 5 étoiles

Absolutely gorgeous

Absolutely gorgeous. A new fav chocolate. Expensive, but when you think about how much better the quality is and it's not far off the likes of other big 'swiss brand truffles' at full price.

27 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great chocolates

Great chocolates. I've been trying to find old fashioned chocolates without the seed oils and nasty ingredients in for while. These are lovely. Not excessively sweet like cheaper brands just beautiful taste. I will buy them again.

4 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Is it my birthday yet?

These are my new go to treat chocolate, they are so good. I got dark and milk truffles as a gift for my partner (who lovingly shared!) and they are the best I’ve ever had. Is it my birthday yet?

6 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Ethical, yummy what else can you say

Love everything about them, I do worry about them being delivered just in a box with no other cooling wrapping etc. Honestly love the ethics and the taste is melt in the mouth.

27 juin 2024
Avis spontané
Logo de Russell and Atwell

Réponse de Russell and Atwell

Hi Tracie! Thank you so much for your review, so happy to hear you're enjoying the chocolates. The drop of wildflower honey keeps the chocolates perfectly fresh while in transit. Just pop them in the fridge one they arrive.

Noté 5 sur 5 étoiles

Fabulous!

Ordered the strawberries and cream, and milk chocolate pack - they’re absolutely delicious 😋

1 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

I think these chocolates are…

I think these chocolates are delicious.I purchased the triple pack of milk,salted caramel and strawberry.I really enjoyed all the flavours and although they are a higher price point I as someone who prefers to buy from smaller independent companies with good ethics I am very happy with paying the extra for a quality product.I also don't eat seed oils which is an added bonus.I will definitely buy again and looking forward to trying other flavours.

30 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Best chocholates we have tasted! Brilliant!

Best chocholates we have tasted!

Both me and wife have tried a few chocolates out of each bag we bought (Milk choc, Dirty Blonde and Strawberries & cream flavours).

We both agreed quite quickly that these are some of the best, if not the best chocolates we have ever tasted! An excellent crack through the outer shell and into the soft centre – loads of flavour as well.

10/10 and we will definitely order again.

29 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Exceptional

Delicious chocolates, you can truly taste the difference, they really are something special. I was kind enough to share with my family and they were equally impressed. The customer service is perfection. I've purchased twice but will purchase many more.

28 juin 2024
Avis spontané

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