Ruthsroses Avis 

They delivered the
wrong flowers
flowers in terrible condition
no balloons (that I extra paid for)
no card (that I paid extra fror)
wrong vase (that I paid extra for)
barely delivered within 5 minutes of the office closing when I ordered at 8 am.

I was disappointed with my experience ordering from Ruth’s Roses. While the plant I ordered was delivered successfully, my concern is with the lack of transparency regarding an additional $18.99 service fee.

After completing my order, I received my emailed receipt and discovered an $18.99 service fee had been added. I contacted the company because I did not recall seeing this fee clearly disclosed before authorizing my credit card payment. I was initially told that the fee helps cover operating expenses such as employee hazard pay, building insurance, maintenance, and repairs.

When I continued to question why the fee was not clearly displayed during checkout, I was advised that I should have reviewed the order summary page, which apparently does not automatically populate.

That response was particularly disappointing. In my opinion, customers should not have to locate or open an additional summary page to discover a mandatory fee. Before clicking the final button to approve a purchase, all charges—including service fees—should be clearly and automatically displayed along with the total amount being charged.

The $18.99 itself is not the primary issue for me. My concern is transparency and the way my concern was handled when I brought it to the company’s attention. Rather than acknowledging that the checkout process could be clearer, I felt the responsibility was placed back on me as the customer.

I encourage anyone ordering from Ruth’s Roses to carefully locate and review the full order summary before submitting payment so you are aware of any additional service fees.

DO NOT ORDER FROM THIS PLACE, THEY ARE NOT LOCAL
I ordered a flower arrangement for my teacher daughter on her first day of school. Upgraded the arrangement to a premium and added a medium stuffed animal. Ordered on Friday for a Monday delivery. She did not get until Tuesday. No upgrade on arrangement and no stuffed animal. Customer service was not helpful and would not let me talk to a manager. Terrible experience. Still fighting with them…

Ordered a plant with cut flowers for a funeral & spent $159.00 you would think it would be nice. I was under the impression that it was free to deliver in Milton as the website indicated... I was charged $18.99 service fee. Looked like something that Lowes sells & they just added the cut flowers. Truly not what I expected for the money.

IF I CAN GIVE LESSER STARS I WOULD. I DEFINETLY SHOULDVE READ THE REVIEWS. BEING IN THE SAME CITY I THOUGHTHIS WOULD BE A VERY EASY TASK. DELIVERY WAS LATE MY WIFE DIDNT RECEIVE IT ON HER BIRTHDAY BUT IN TH MORNING WHEN SHE GOT IN LOOKED LIKE IT WAS LEFT OUT FRONT BECAUSE IT WAS CLOSED. THEN THEY SENT SOMETHING TOTALLY DIFFERENT FROM THE WEBSITE, THEYHAVE NO BUSINESS BEING IN BUSINESS WITH EVERYONE HAVING A PROBLEM WITH THERE ORDERS

If I could give them a zero, I would. FIRST OF ALL, THIS IS NOT AN ACTUAL STORE IN CASTLE ROCK, CO. They lied about that and I asked them specifically if they had a store in Colorado Springs and they flat out lied. Secondly, my bouquet was supposed to be delivered between 10 AM and 12 PM after calling and fighting with them all afternoon. It was finally delivered at 6 PM that night then to top it off the flowers were not what I ordered and the size was incorrect as well. I ordered premium bouquet and they sent me a medium at Best bouquet. They also told me there was no delivery fee but they charged me an $18.99 fee that they said was a service charge. I am disputing this transaction with my credit card company as we speak. They were terrible. The service was terrible. They flat out lied and they misrepresented everything about this company.

Do not use them!!
Flowers NEVER delivered
Complete bait and switch
Fake site.
Phone number goes to a foreign call center
It stated family owned and operated. Local florist

I ordered flowers for a funeral. they took the order and stated they would be delivered. The day of the service there were no flowers at all. No call or email from them. I called to asked what happened. They operated stated that they had a supply chain issue. I asked to speak with a manger or someone. The operator said they can only send a message to them. No call back. No response. TERRIBLE - NON-EXISTANT CUSTOMER SERVICE.

I picked out a floral arrangement. They said they were out of the flowers to make my arrangement. ( They told me this after the flowers were delivered) only because I complained. Don't buy anything from them.

On August 13, 2026, I paid Ruth’s Roses for a floral arrangement to be delivered that same day to a guest at the Sheraton Bloomington Hotel. The delivery instructions specifically directed the flowers to be delivered to the hotel’s front desk so hotel staff could ensure they reached the intended recipient.

The flowers were not delivered to the front desk. Instead, the driver left them unattended outside on a step near a rear entrance to the hotel’s restaurant. No hotel employee was notified that the flowers had been left there. A front desk attendant happened to find the arrangement at approximately 7:30 p.m. while leaving at the end of their shift.

When I contacted Ruth’s Roses about the problem, the company maintained that the order had been “delivered successfully” and provided a photograph showing the flowers sitting unattended outside. In my opinion, the photograph confirms the opposite. Leaving a floral arrangement outside at an unauthorized entrance is not successful delivery—especially when the written instructions required delivery to the front desk.

This caused the flowers to be received late and created a significant risk that they could have been stolen, damaged, or never found. The fact that a hotel employee happened to notice them while leaving does not excuse the failure to follow the delivery instructions.

Ruth’s Roses did not provide the delivery service that was purchased and has refused to acknowledge the improper delivery.

I ordered a sympathy basket for a funeral. I asked for it to be delivered by 9am. When I got to the services I looked for the arrangement but did not see it. I called Ruth’s roses and asked for delivery confirmation. They got back to me a day later telling me they couldn’t fulfill my order due to supply. I asked why I wasn’t notified when they realized this so I can make other arrangements. They had no answer for me. I believe this company is a scam. It doesn’t fulfill orders when they see it is out of state in hopes that it will not be picked up on. I’ve never seen such horrible customer service. Do not order from this company.

I ordered a spray (flowers on a stand) for my best friend’s funeral. They were very nice on the phone when I gave them my credit card information. I ordered their Deluxe most expensive arrangement they offered. It was $260.00. What was delivered was nothing like the photo of the arrangement I requested. All the flowers were substituted with different color shades and a lot of large tropical leaves were used to make it look large (which is what I paid for LARGE DELUXE). It was supposed to be a wreath made of roses in the rainbow colors. The picture of the flowers I was shown on their website were dark vibrant vivid colors it looked great but the color of the flowers which were not all roses they were all different cheaper flowers used and more importantly the colors were faded looking. Nothing like what I was sold. They did deliver on time, but I was disappointed and embarrassed. After spending $260 for an arrangement thinking I was sending the very best for my best friend instead the arrangement that was delivered looked more like I ordered from a discount florist. The card attached was handwritten and almost not legible, it look like the hand writing of a third grader. I understand that at times an item may have to substituted but not every flower on an arrangement that has 6 to 8 different colors of flowers. When I contacted them by email sending them photos of what was delivered showing the issue I had with what I received for the amount I was charged (which by the way when I placed the order I was told there would be no delivery fee but they did charge me $18 for what they called a service fee trying to say the fee was for placing the order over the phone.) They refused to refund me anything saying after they reviewed the arrangement they felt that the flowers used to substitute according to their policy were fine and suitable. I truly don’t care about the money because the truth is they embarrassed me in front of her family and our mutual friends plus in this situation they only had one shot at getting it right and they failed miserably and then they had the attitude that it was no big deal it happens every day, but it was a big deal for me, it’s not every day your best friend dies. That was the last act of kindness to show my love for her as my best friend of 40 years that I can’t redo. So since they obviously didn’t care made it even more hurtful. Please do not trust this company. I’m not even sure if they are local but I suspect they are just a third party that takes the orders over the phone, charging a higher price then they outsource to local florists for cheaper options plus charge a fee to facilitate the order. They are foreign scammers. Do not use Ruth’s Roses especially for an occasion like mine that is extremely important to you. If I could upload photos as proof I would.

If I could give them a negative below zero rating I would. I have never dealt with a business so poorly run. I had Flowers sent to my sister for her engagement that never made it to the location. They said it was delivered and when asked for proof they sent a picture of a street… no flowers, no restaurant sign. A street. Literally a drive by picture. My sister never got the flowers and explain the situation and “oh they are in the middle of an investigation”. Which is clear they are doing nothing and hope you don’t ask for money back. I had 4 people tell me different things. I have no clue how this place is in business. I wish I found a better business to work with who deserved my business. They say they’ll call back and don’t, no one reaches out to you. They ruined a special day and take zero accountability for their mess up. Check the ratings people.

DO NOT BUY!! They are not local they subcontract. I made the mistake to order some flowers and they called a couple of hours later to say they didn’t have the supply for today or tomorrow!! They said they will send refund but it still sucks to deal with a company like that!!

I purchased flowers for my daughter who lives in another state for her birthday. What I paid for and what she received was absolutely devastating to say the least. Different vase, less flowers than what I purchased . Absolutely disgraceful practice! If I could upload pictures I would… so disappointed I had called them in regards to the order he was apologetic and gave me an email to send pictures however, the email is non existent lol I had ordered the sunshining day bouquet deluxe absolutely beautiful online what she received was a total of 9 flowers and none where the same flowers. I now call it “ the disappointment bouquet “

Do not use this company! They never even delivered the flowers for a family members funeral. They didn’t call to let me know so that I could place another order somewhere else. They assured me that my order would be delivered early the next morning.she even told me when she asked for my phone number that she would call if they had any problems. When I called them to ask about what happened they said they would refund me. NOT A TRUSTWORTHY COMPANY!!

Would give 0 stars. This place is fraud. Do not order they do not have flowers. Disgusting what they pulled. After 4 phone calls and no flowers they still refused to give me a refund

A TOTAL DISGRACE !!! Fraudulent company!
Order was supposed to be delivered yesterday. I was today they were unable to deliver and that they would be delivered today. AGAIN not delivered!!Bogus email sent that they had a "delivery incident" and someone would get back to me. That did not happen!! Do not waste your time with this Bogus, fraudulent Company!!!

Very disappointed with the flowers I sent my wife for birthday. The bouquet looked much bigger on their website and I ordered the largest bouquet offered but looking at it looks about the those you get from the grocery store, but cost me $100. On top of that delivery was supposed to be in the morning and my wife received them at 8:00 pm. This was advertised as a local florist but it is not.

Terrible customer service. rec'd an arrangement of all while lilies. SOOO strong and obnoxious scent I had to throw away $100 order. They should let the buyer know that many people can not tolerate the scent of lilies. and suggest another arrangement.
they did neither. Don't order from these people

Very disappointing experience. My friend did not get the chocolates and the flowers were not the arrangement I ordered. While I understand that the identical arrangement may not be delivered, I expected a similar quality and value of arrangement. I contacted their customer service and have not received a response. I waited 3 days for a response before posting this review.