Ruthsroses Avis 

The website picture is for Deluxe products but pricing is for standard products so when you check out you would have to upgrade to get what you are looking at. Even the vase is considered deluxe. The advertise free delivery but then add an $18 service charge. Very poor service

I would rate zero if possible. This is a scam. They claim to have delivered the flowers. I’m supposed to accept the word of a foreign telephone operator over the word of the person I sent the flowers to. They told me they have proof of delivery I believe my proof of no delivery is more reliable. Terrible

I truly wish I could have gave him a minus four star. They lied to me and told me that I was being sent a picture of the flower arrangement when it got there. I was not. I'm not in the state to where the flowers supposedly went. I have no idea if the they got them. When I asked them about the picture. All I hear is we have not heard back from our delivery people. The flowers are supposed to be there at 10:00 a.m. It is now so 4:03 p.m. and we still don't know anything about this delivery? Did they offer to to check that out? No they did not. I was told to wait until whenever there company decided to try to get a hold of them. To say the least. I am furious. Don't order from these people please. Out of five sites I have seen two. Good reviews. Only two. Please save yourself.

If there were a 0 rating, I would give Ruth's Roses a 0!!! I ordered from this florist because they CLAIMED to be a local, brick and mortar store. I recently discovered that this is a LIE! I spoke with a foreign lady in some unknown country. I ordered flowers for a friend's family visitation and funeral early this morning. I was notified by email that the flowers were not available late this afternoon. They claimed it was a "supply chain issue". So, I'm ordering from another florist at 10:30 p.m., and hoping they can deliver them for a funeral service at 11:00 a.m. I ordered 2 arrangements, one from my family, and one from our church. I am VERY disappointed that the flowers will not be there unless the other florist pulls off a miracle and delivers them. This company is NOT REPUTABLE! DO NOT ODER FROM THEM!

Do NOT use this shop. I called and placed an order for funeral flowers. They confirmed the flowers were in stock for the order, then later canceled the order. No phone call back to have a replacement order fulfilled was done. Terrible customer service.

Sending flowers to a friend who's father passed, I ordered the flowers, was promised deliver and then I got an email a few moments after the service started they cancelled the order due to unforeseen supply chain disruptions. Did not call and change the arrangement but just did not deliver. Charged my CC but did not do what they promised over the phone. Horrible company!!!!!!!!!!!!

Horrible no star
Flowers& colors not at all what I ordered. Gave the company opportunity to correct .
Company refused offered half price back. I requested a full refund . Company refused stating that flowers were delivered, even though they were not what I ordered. I actually spoke to someone and the person sent me a picture of what I thought would be delivered. After explaining the situation. Communication stopped. I agree with the negative reviews will never order from them again.

Ok, I fully understand and do not contest the 1.2 rating. I was almost that customer. Thankfully, after 2 emails, and 2 phone calls trying to get my flowers delivered by 4:30 pm when the business closed, whomever Ruth's Flowers contracts and communicates with to have them delivered same day, actually came through. Actually just past the time limit. It was 4:38 when the flowers showed up. Fortunately I'd been in contact with the office front desk to let me know if / when the delivery was made. I was in the process of leaving a scathing review, when I was nicely surprised by a phone call - not from Ruth's - confirming delivery. I really want to help Ruth's succeed, since they do make some effort, albeit very very last minute, and sometimes one or two days later. Ruth's...please don't oversell, then underperform. If you can't deliver same day, when order is placed well before 2pm, (7:15a in my case) then please be honest. Tell us we need to place the order at least 24 hrs prior or whatever the metric is, in order to have delivery truly be same day. I hope you're paying the helpful, kind and patient customer service workers a decent wage, because I'm sure a lot of stressed out customers are calling to complain about all the things we read on the Trust pilot, as well as BBB horrible reviews. Please step up your game ..be honest and prompt and those 1.2 reviews will become 4s and 5s. Thank you for reading this. Hopefully it helps you to be a better company that truly makes people happy, and not frustrated. Best! JB

Ruth's Roses are the worst flower shop ever. I ordered what was suppose to be a beautiful Pink Spray arrangement for a funeral and they delivered DEAD FLOWERS to the to the funeral home the day before the service. I called them and tried to get another arrangement or a refund and they told me I had to wait 48 hours for management to investigate. They showed absolutely no sympathy for my situation and never responded back or picked the flowers back up. All Praise be to an Almighty God that I was able to dispute the it and can get my money back. But they took advantage of me at the worst possible time and I will NEVER use them again. There was no accountability at all they should be shut down.

I made an order on June 27th that they were unable to deliver. They said they would refund me in 3 to 5 days it's been 11 days. I have gone back and forth with them and they told me I was reimbursed and the order number was closed. Reached out to my bank and filed an official complaint. They are horrible never use them.

Terrible experience! I ordered an expensive plant order for a friend. A very cheap plant that did not match the picture online was delivered. I emailed the business and they said they could not deliver the correct plant order and only reimbursed me partially-after I asked for a full refund. I don’t m ow how they are in business

I would give zero stars.
I ordered flowers from this florist thinking I was ordering from a very reputable florist with similar name.
It was for my dad’s memorial service last Friday. The venue was at a lovely Inn who obliged my dad’s military honors, memorial service and dinner. They did a perfect job in every way (The Hopkins Inn).

I ordered on line days before the service. I followed up with a phone call to confirm the time of service/flower delivery for an 11:30 memorial.

The flowers didn’t arrive at all during the service or dinner. They were supposed to adorn the memorial table with my dad’s ashes and pictures etc. The Inn felt terrible. (They provided a lovely last minute arrangement). I learned they were delivered at 4pm, hours after we were long gone and it was over.

To think I had to argue my case with these fraudsters. They actually said “we don’t guarantee time”. Seriously? You’re in business of weddings and funerals. They rejected my request for a refund. They are heartless and shouldn’t be doing business in this country.

I was in tears. Not over the money. But that heartless people can commit fraud against Americans like it’s nothing. They’re no better than the ones who call people and scare them into sending gift cards to the “IRS”.

Please be careful when ordering anything on line. Be sure youve got the name right.
And NEVER order from Ruth’s Roses.

Too bad i can't give them a -0-!!! Cancelled my order because they couldn't reach me? They never even tried. And they cancelled so late i couldn't get another order somewhere else!!!

Do not use Ruth roses. They are an aggregator and Use third parties for their deliveries. My order was never received by the person who should’ve got it and they say it was. The proof of delivery they offered was not received by the person who should’ve gotten them. She did not sign for them. They’re proof of delivery is not usable since she never got them. They are very uncooperative and if I could give them zero stars, I would.

I ordered roses and they charged by credit card and they never attempted to deliver the roses. I then checked their ratings and I was blown away at how many people have had their special occasion ruined by this company.
If your thinking of doing business with these scammers, please check their reviews or you will also be disappointed.

This place is an absolute scam. I ordered the best arrangement they had for a funeral and they sent me an email 40 minutes before the service to let me know they had canceled the order do to supply issues, leaving me absolutely no time to order another one from somewhere else. Do not do business with these con artists!

Giving 3 stars because I was pleasantly surprised based on all the reviews I read after ordering. I assumed I was going to be scammed!

Flowers looked great and arrived on time. That said, they clearly have shady business practices and adding a service fee of $18 shouldn't be legal.

They are not a local florist and you should find someone who is.

Do not buy from this place they’re liars they make you pay for something and you don’t get what you paid for. Stay away.

I ordered the day before my loved one’s funeral, and did not receive what I ordered. I requested a full refund and was referred to a Nevada Store Policy and denied my refund based on a web order policy this store has although I ordered over the phone and this policy was not disclosed at the time or the Fact that I Live in New York. This is poor business practice I would advise against same day or next day delivery based on my experience. Especially if your adding things at an additional expense. After reading the policy that was emailed in response to my refund request I’ve realized that I received poor quality substitutions even with their policy stating equal or higher value of the floral substitutions.

Ordered wreath flowers ($350) for my brothers funeral out of state (GA) and a junk bouquet arrived a day late. After many calls to both Flowers by Eva and Ruth's Roses (Which is who is listed on the receipt) which mostly ended in a disconnection they claimed to have credited my cc 50% (not enough) but did not. DO NOT FALL FOR THIS SCAM! Should be arrested for theft!