Ruthsroses Avis 

Ruth's Roses made a flower delivery timely and professionally as I requested to my business partner's house in Port Orchard, WA. They sent me a picture of the flowers, it was amazingly pretty and beautiful. I highly recommend Ruth's Rose for the locals. Thank you very much, Ruth's Roses!

One star is too much for this company. I order a plant to be delivered to a church for a funeral. The plant never arrived. I called the old church and the new church, no plant. I called Ruth’s Roses, they apologized and set up a new order to be delivered to my brother’s home. Again, this didn’t happen. When I called to find out why the plant still had not been delivered, I was hung up on 3 times.

I have started the dispute with my credit card.

Do not use this business!!!!

DO NOT USE-
Did not delivery to the correct address and customer service is awful. I thought I was originally ordering from a local shop, but they are a third party that takes money and does not care about fulfilling orders. Still trying to get a refund on my $89 dollar order.

If I could give this company ZERO stars I would.

I ordered flowers for same day delivery. For some reason they didn't have the arrangement they have displayed on the website when I ordered. Why have things on your website you cannot ship???

Since it was same day, you'd think they would call me. Nope, they texted me and told me they didn't have my arrangement. So I called them and expressed my disappointment. They said they would have it delivered first thing when they open up on Friday at 8am. It's now 1pm on Friday, I just called and they told me they refunded my ordered. Never called, never told me they couldn't deliver. I had to discover this on my own when I called my daughter to see if she got the flowers yet and she hadn't.

Don't buy anything from this store. The workers don't even seem like they care. Don't deal with horrible service as I did. Take your business elsewhere.

Ugh. So sorry I didn't see the reviews prior to ordering.
Absolutely terrible company, terrible customer service,
did not deliver what I paid for and what I ordered.
Won't make this mistake again. Read reviews before ordering from an unknown company! How are they still in business? 94% of customers gave them an awful review!

So sorry I didn't read reviews before ordering. My 89-year-old Mother's favorite color is purple, so I ordered an arrangement called Perfectly Purple. It was delivered to her for Mother's Day, and the flowers were red. Cost me $98 and they would not give refund. STAY AWAY FROM THESE CROOKS PLEASE!!!

WOW! Like so many others on here, I wish I had read the reviews first. I too placed an order for my MIL for Mother's Day that never arrived. They were insistent when I first called that the arrangement was delivered, but they said they were opening an investigation that would take 24-48 hours anyway. Four days later I still had heard nothing, despite calling back several times. Today when I called, I was hung up on, twice. This place is a SCAM - they don't deserve any stars. Complete ZERO!

Total scam. Added on $19 charge on receipt. Claimed 'free delivery' then added on this 'service fee'. CAlled 3 times and I was transferred and then cut off. Somebody needs to shut down this FRAUDULENT SITE.

If I could give this company less than one star, I would. It's a 0! I ordered flowers for a beloved family member's funeral out of state. I was unable to attend. I called the day of the funeral to verify my flowers were delivered. Come to find out, my order was cancelled and refunded. They said they sent me an email. I found it among my junk mail. I never would have seen the notification. They claimed supply chain issues. Terrible!!!!!! I feel so bad. I wanted to do something nice for my family.

I sent my Daughter in Law Flowers for Mother's Day. I paid $100 for the flowers plus $18 service charge plus tax. The flowers did arrive as promised but many of them were dead or dying. Might be due to the fact that there was no water in the vase. I called and complained hoping that they would offer to send a replacement bouquet - I was asked to send pictures which were sent, we then received an email asking for further explanation of what the issue was - Design? Quality? etc, etc - we responded that the issue was that there were dead flowers which should have been apparent from the pictures. No response. I had been told by the woman who I spoke with on the phone that they were going to "do an investigation" and we would have an answer within 48 hours - about 54 hours later I called back and the same young woman answered the phone - again asked for the order number and stated that this was the first time she was hearing about this. I asked to speak to the manager but was told that they had already left - it was 3:15 in the afternoon. She once again told me that she was going to report this "higher up" I'm sorry I didn't check the reviews first before ordering from this company - stay far away.

I wouldn’t even give them one star but that option is not available horrible company, horrible lady rude inconsiderate. They did not deliver the flowers that were supposed to be delivered. I didn’t get a phone call. I didn’t get anything. Just there was no delivery done and when I called to find out, she said oh we didn’t have all the flowers we needed for your delivery so you just didn’t do it after I paid you $100 yeah never use this company

I WOULD NEVER ORDER FROM THIS PLACE THEY RIP PEOPLE OFF, THEY TOOK MY MONEY 89 DOLLARS AND THEN 5 SECONDS LATER SENT AN EMAIL SAYING THEY APOLOGIZE BUT CANNOT MEET DEMAND AFTER THEY UPGRADED TO 59.00 FROM 49.00 BECAUSE THSY DIDNT HAVE THE SMALLER BOUQUET... OF COURSE ITS 3 TO 5 BUSINESS DAYS TO GET MY REFUND

If I could give 0 stars I would. We placed an order on Wednesday for Mothers Day flowers to be sent to my boyfriends mom who lives away from us. It said the flowers would be delivered between Friday and Sunday. The flowers NEVER came, we were not contacted about this or nothing. I called today they said they had a “supply chain issue” and will issue a refund. Refused to resend any sort of flowers they had in stock after ruining her Mothers Day. If they would have even called us it wouldn’t be such an issue we could have tried to order from somewhere else. Absolutely a disgrace and I never leave bad reviews, but this was entirely wrong. They also refused to let me speak to a manager.

Be aware that this business is not what they portray themselves to be. I ordered flowers for my niece's high school graduation and placed the order a week early so that she would receive the flowers on the morning of her special day. I chose a bouquet from the website and placed my order for a deluxe arrangement with a balloon included. Unfortunately, the flowers were not delivered until 9:00 pm that evening and the only reason I believe an order was eventually sent was because I had called several times to complain when I was told no flowers had arrived. The arrangement itself looked like someone had just thrown a bunch of flowers in a vase. They were not freshly hand arranged by anyone as it is specified on their website. I am asking for a refund since nothing was delivered as is stated on their website. As of yet, I have not received any sort of sufficient compensation. Please beware and don't allow them to spoil any of your special occasions.

TERRIBLE COMPANY. Didn't deliver the flowers. I called eight times and every time I was put on hold and hung up on. When I asked for the person I was speaking with they play dumb and don't know that person. They advertise one price and add another twenty dollars upon checkout.

THEY ARE CHEATS! I ordered a extra large buquet. I ordered from CT. My friends did not get what I ordered and I am embarrassed. I don't know what reviews i looked at but it sure was not all the 1 stars I see today. Disgraceful company and when I called to say i did not get what i ordered a sleepy mansard i will transfer you...and he did ...to a non functioning number. I hope this shop closes very soon because they TOTALLY RIPPED ME OFF

Don't buy there plants !!!!!~My brother spent over 83.00 dollars for my plant i had dead plants the day it was delivery why are they still in business!!!!

They forwarded this order to a grocery store florist. I ordered a special order arrangement - special flowers and base. NONE of the flowers or colors I asked for were used. They charged me $100.00 plus fees (total $125.00) and they sent an arrangement that may have cost $50.00 AT THE MOST. I contacted their management and was told that these flower substitutions were acceptable per their substitution policy. DO NOT ORDER FROM THEM. I paid more with them than FTD or any other company.

After 43 years of tradition, the spell was broken—and I’m deeply saddened by it.

Every May 1st, “May Day,” I send a bouquet to my elderly mother. It’s been a meaningful tradition between the two of us for decades. This year, pressed for time, I accidentally chose an online company—Rosie’s Roses—instead of using a local florist.

At the time of purchase, I received confirmation that the flowers would be delivered on May 1st. By 5:30 p.m. that evening, I contacted my sister, who lives with my mother as her caregiver, to ask if the flowers had arrived. They had not.

I immediately called the company, upset and confused about why the delivery had not been made as promised. I was told that if I wanted same-day delivery, I should have selected a local florist, and that the order could instead be delivered the following day. While I understand logistics can be complicated, that explanation came only after the fact—not before purchase.

To be fair, I was emotional on the call and likely more intense than I should have been. I regret that. This tradition holds deep personal meaning for me, and realizing it would be broken after 43 years was difficult to accept.

I was also told the company had sent me a notice regarding the delivery date change. However, I checked both my messages and email thoroughly and found no such communication.

Yes, I received a refund, and I appreciate that. But refunds cannot restore moments that matter. The missed delivery meant more than just flowers arriving late—it meant the interruption of a cherished tradition that cannot be recreated.

My advice to others: if the delivery date is important—especially for a meaningful occasion—use a trusted local florist whenever possible. Based on my experience, this company could not guarantee the promised delivery date, and that made all the difference.

If I could rate them zero stars I would. They stated they delivered some flowers to my sister who was in the hospital and stated they left them at the nurses station. The hospital said no flowers were left with them. Also said they would get a pic from the driver showing where they were dropped off and the pic they sent to me is NOT a nurses station. It looks like they are top of a green bucket that is dirty. There are boxes all over the place stacked together. This company is out right lying about delivering any flowers to my sister. Straight out lying. Took them 2 days to get a pic from the so called driver. Should not have taken that long. This company is awful, and they out right lie to their customers. Do not order from these dishonest people.