rymans.co.uk Avis 

I've been using Rymans for decades, mainly for notebooks, which I use a lot of. I needed more so went to Rymans online as usual and was delighted that my usual notebooks were two for one, a deal that Rymans have done for a very long time and is how I usually buy them from them. I ordered two on buy one get one free but only recieved two in total, the expected "free" notebooks were absent, so I promptly contacted customer services to highlight the error.
The agents were accusatory and rude.

They asked me to send screenshots of the Rymans website, from the time I ordered, of the deal I ordered on, as if that is expected practice of customers buying from Rymans.

It is not my expectation as a customer to have to amass evidence whenever I make a purchase to ensure the retailer honours the terms I ordered under, I perhaps foolishly expect the retailer to simply honour the terms and to be aware of where and when their own offers change on their own websites.

I then asked to speak to a manager and was told one would contact me within 24 hrs. They did not contact me.

So I contacted them again and was dismissed again in the same rude and accusatory manner.
I am not the sort of person to complain ordinarily or to waste my time chasing to get something I don't have every reason to expect.

I ordered in good faith and queried in good faith when my order was not as expected and was treated like a criminal needing to prove my innocence in court.

So, if you are going to use Rymans make sure you gather plenty of photographic evidence from their website of any offers you take up with them at the time of purchase because that's what is expected if you want to actually recieve as ordered. Apparently this is normal.

I am returning the notebooks and will never use Rymans again.

I recently visited the Ryman store in Bromsgrove and had the pleasure of receiving exceptional customer service from Rachel. She was incredibly patient, understanding, professional, and friendly throughout my visit. On a previous occasion, she took the time to explain all the benefits of the Ryman Card, which I’ve since been enjoying.

Yesterday, I needed to use the printing service, and despite arriving after 5:00 PM and facing some technical issues with my documents, Rachel remained calm, focused, and determined to help me resolve the problem. Her dedication and willingness to go above and beyond truly made a difference. At no point did I feel like a burden, and her positive attitude and professionalism stood out remarkably.

Rachel is undoubtedly a shining example of excellent customer service and is a true asset to the Ryman community. Her kindness and expertise made a stressful situation much easier, and I am grateful for her help.

Thank you, Rachel, for your outstanding service and for making my experience so positive!

Hello, I ordered three storage boxes, arrived this morning. All three broken. Its no surprise, they arrived in a clear plastic bag ! no protection what so ever. To make things worse, chat automated service seem to suggest it will take 3 days for them to get back to me !! Just want these collected or throw in the bin and a them send me 3 boxes carefully packaged and not broken !

Terrible experience. I dealt with a very rude employee today and do not recommend this establishment to anyone.

Ryman is an absolute nightmare to deal with. Avoid them at all costs.

I placed an order 11 of January and it was delivered 19 days later witout any notification and to the wrong address!!!!!!!!!!!!!! I had to chase customer service myself just to find out where my package was. I have never agreed for my parcel to be delivered to a neighbour in the first place!!! They just leave the parcel wherever without taking any responsability if the parcel goes missing.

After searching everywhere and speaking to my actual neighbors, it was clear that nobody had my package. Yet Ryman refuses to take any responsibility. They took my money but failed to deliver my order to me, and now they are refusing to issue a refund. Their customer service is a joke! Slow, dismissive, and completely unhelpful.

It has now been three months, and I am still waiting for them to fix this. They have my money, I have no item, and they do not care. Instead of doing the right thing, they keep making excuses. This is blatant THEFT.

Do not trust this company. If anything goes wrong with your order, expect to be ignored and left without your money or your item. Absolutely disgraceful service.

They are demanding money for an undelivered product that they won't let me look for and sign that I looked for it. This is unacceptable, these people defy every rule of common sense.

So grateful and pleased with both gentlemen who are providing printing services at Ryman in Yate. They were very helpful, professional and patient while helping me to print some personalized cards.!!! Much appreciated 🙏👏☺️

I have always found Ryman's to have great product ranges. I would particularly point out a recent interaction I had with Ronal in customer services. It was truly refreshing to speak with someone (in person!) who was so dedicated to resolving my issue. Ronal's professionalism and commitment to providing excellent service really stood out to me, and I am very happy with the outcome. Thank you for my positive experience.

Ordered storage boxes which arrived promptly kept well informed of delivery date & time
A couple of the boxes where damaged
Replaced no problem

Rymans Chorley. Massive shout out to Shaun who was super helpful.

I rang up about a parcel that I was struggling to return through Post NL. I had tried everywhere. Shaun told me about the DHL parcels and exactly what I needed to return my parcel (after I had gone round in circles for 2 days previously). Shaun worked it all out for me and sorted the parcel.

Massively appreciate your help Shaun
Thank you so much 🤩🤩

Ordered a pool table which arrived damaged, pictures sent December and also had to send them to global opportunities who apparently are the stockist !! Was told it would be collected, now the last email from Ryman is saying because I had it delivered to my work address and it was transported home as it was a Christmas present I have made the damage, not them sending faulty goods! I have now sent pictures of the packaging as the item was boxed straightaway, no damage to packaging at all , the item is sitting in my narrow hallway awaiting collection which I was told would happen but no!!!
It is in a huge box causing obstruction
I have not had any correspondence from either Ryman or global opportunities, no reply’s to my emails, so I will be going to trading standards regarding this, as it is absolutely disgusting customer service

Visited my local Ryman in Yate Shopping Centre the young lady who helped me was outstanding went above and beyond to help . What a great service can’t recommend enough.

Ordered some 'really useful boxes' on sale price from Ryman.
A couple turned up damaged in transit.
The problem was swiftly and politely resolved by Ryman. It's nice not having to jump through hoops to sort out a problem.

DHL Express Service Point (Fast Global Money Exchange)
Courier service · 12/1/24

★★★★★ Mehreen from the hampstead shop was covering in golders green. She was absolutely amazing, her customer Service was exemplary. If only all rymans staff were so good. This employee should be promoted to manager. Thank you again

ordered mesh chair when put together could not finish the job as there were two right hand side arm rest .
phoned up with the problem , then wait for email for photos to be sent and what the problem is .
then customer services email day later to say its not gone to product dept now got to wait 10 days for a reply all i want is the left side arm rest you think i was wanting the crown jewels in this day age small problem extends to a long winded problem

Towar bardzo ładnie w sklepie ułożony przyjemnie rozmawiać z personelem byliśmy zadowoleni

Very poor aftersales
On 11/11 I ordered a childs' rocking horse. On 13/11 it was delivered. On Thursday 14/11 I contacted customer services to inform them it was faulty and I had changed my mind and wsnted a full refund. The sadle and the horses back were lumpy, not flat, therefore not suitable for my young grandson. I requested a full refund as I would buy him something else. The advisor asked me to provide photos, which I immediately did.Today, Friday 15/11 I have been notified that my email and photos are with theur production team and "they have up to 12 working days to achieve a resolution" so counting today as day 1, thst means they have up to Monday 2/12 before they agree to refund me. Then I would need to wait for the refund to reach my bank accound. So almost 4 weeks from giving them my money, to getting it back. Its absolutely not good enough. I'm a pensioner on a fixed income, I can't afford to buy an alternative present until I get my refund so I really do need a quicker resolution than this. I hope potential customers take this on board when deciding to make a purchase. I will gladly upgrade if this can be resolved quickly. I will keep this review updated either way

Very good customer service! Sorted stright away.

I recently placed an order with this company, was given an onscreen 'Thank You' and an order number, but no confirmatory email was sent.
On checking the tracking of my order on the website, there was no record of that order apparently! However, on checking with my bank, they found that the payment was pending for the exact amount of my order.
I have sent four emails to Ryman in an attempt to find out what is going on, and I have not had a single reply. The company says it has customers best care in mind at all times. I certainly cannot agree on this occasion and desperately require the goods ordered.
Poor show Ryman!

Now placed 3 orders for Reallyusefulboxes in bulk. The first failed and had to be refunded after 2 weeks of issues. Second arrived on the back of a very questionable courier van with boxes in tatty condition. 3rd is now 3 weeks into not arriving. Clearly the depot is a shambles and the front online operation is not supported by the back office operation. Maybe this is ok for consumers wanting stationary, but for B2B this is unacceptable.