SAB Supply Avis 

SAB are a brilliant company and always on hand to help whether it’s last minute or planned in advance. They make getting small tools and accessories to site easy for our site team. Look forward to the continued relationship.

Great company ran by great staff! Been using SAB for roughly 7-8 years & have never had a bad experience.
Even when I have what seemed an impossible request (last minute & in the middle of no-where), they have always managed to pull off what I need.
All staff members I have dealt with are friendly, knowledgeable, professional & reliable.

Price wise I have found they are usually able to beat any other quotes but even if they are slightly higher, I've always gone with SAB as it's such a smooth & easy experience. Being a broker, they do most of the hard work for me & you can't ask for much more than that!

Can't recommend this company enough.

Friendly, knowledgeable, and professional, great knowledge on their plant hire, pricing highly competitive, prompt collection after use. As a company, we use SAB almost weekly.

We have used SAB for many years. They always push to get everything sorted as we often have challenging requirements. We have never had any issues with the services they provide.

Mark, Reece and the team at SAB have been a vital part of our working-at-height and rope-access projects across the UK.

No request is ever too large or too small. Machines, access towers and additional equipment are consistently delivered on time, in excellent working order and ready for use.

What really sets SAB apart is the personal service. Having a direct point of contact makes arranging equipment and resolving queries straightforward, and on the rare occasion a breakdown occurs, it is dealt with quickly and professionally.

After five years of working together, SAB and Opal Access have built a strong partnership based on reliability, professionalism and excellent service throughout the UK.

Thank you for your continued hard work and support.

Stefano
General Manager, UK

Extremely disappointed..Ordered a tower, i emailed in morning and got confirmation for delivery on date requested.On afternoon of delivery got a phone call from speedy hire stating they couldn’t deliver untill afternoon following day… zero contact by SAB supply.. caused all sorts of problems… stay away

Really poor communication from this company. I hired a scaffold tower (order SABW34009) and emailed on the day of delivery, asking for an ETA - no response. Called a couple of hours later - I was told they were waiting to hear from the company delivering the tower and would get back to me - no response. Called again (1PM) asking for a chase-up. Was informed that they would call to find out and then get back to me - they didn't. Tower finally arrived at 3PM.
Collection was due after seven days. I called the actual company who had supplied the tower, and they claimed that although they had received an "off-hire" notification there had been no request from SAB that the tower was to be collected on that day. They couldn't collect until the following day. I then contacted SAB Supply and spoke to Olivia, who said she would contact the delivery company and get back to me - she didn't. This was rather surprising, as I expressed my clear frustration with SAB Supply.
Going forward? Don't use SAB Supply, but deal directly with local hire companies. From looking at other reviews, it appears true that SAB Supply lack the most rudimentary understanding of customer service.
Update - response to SAB Supply comments below:
Communication is at the heart of my complaint. No response from you to my email and three times you stated you would reply to my calls - you didn’t. So what is the service I am paying for?
I will continue to call out poor service, as well as good. Only this week I gave two 5 star reviews for purchases on Etsy, so I am not a serial complainer.
My comments stand.

Great service and price, always available and responsive, reliable delivery service

Advice when ordering, fast delivery and collection and pricing all very good.
Will definitely use SAB Supply again.

Delivered on time, scaffolding good condition and clean, the collection was a few days late, but got the job done on time.

Reliable and efficient

I would strongly advise against using SAB Supply based on my experience.

I placed an order for scaffolding on Thursday morning for delivery the following day. Late on Thursday afternoon, I received a call to say it wouldn't arrive until Monday. While this was disappointing, I accepted the delay and rearranged everything accordingly.

Monday came and went with no delivery and, even worse, no communication or update from the company. We had already arranged for people to be on site to erect the scaffold, so this wasted both our time and money.

After chasing them, I was told it would definitely be delivered on Tuesday. Tuesday morning arrived and there was still no sign of the scaffold.

At that point, I had completely lost confidence in the company. I called to request a full refund as the service had been extremely poor from start to finish. Repeated broken promises, no proactive communication, and complete disregard for customers' time are simply unacceptable.

Very disappointing experience. I would not recommend SAB Supply and will not be using them again.

Booked a scaffolding tower in advance - failed to deliver on the planned day so it was re booked in for the following day, failed to deliver this day also! No communication unless I called them, they appear to have very little respect for their customers time - very poor! It was such an inconvenience, I would advise to go elsewhere.

I recently hired this scaffolding tower company and couldn't be happier with the service. The tower was delivered exactly on time, communication was excellent throughout, and the price was fantastic compared to other quotes I received. The whole process was smooth, professional, and hassle-free.

They were trustworthy, reliable, and clearly take pride in providing a great service. I would highly recommend them to anyone looking for scaffolding hire and will definitely use them again in the future.

Extremely disappointing collection service and customer support.

The company advertises collections as taking place throughout the day and refuses to provide customers with a collection time slot. However, on our scheduled collection date, the driver arrived at approximately 8:00am with no prior phone call, text message, or estimated arrival time.

The scaffold had not yet been dismantled because we had received no indication that collection would take place that early. Like many businesses and sites, we were expecting collection during normal working hours. It is entirely reasonable to assume that not everyone will be present and ready for collection at 8:00am, especially when no collection window has been provided.

When the driver arrived, we explained that we only needed 5 minutes to dismantle the scaffold. Instead of waiting, he left almost immediately. There also appeared to be a language barrier which made communication difficult and may have contributed to the misunderstanding.

What makes this even more frustrating is that after leaving, the driver remained parked nearby for a period of time. From what we could see, the vehicle was parked roughly 20 metres away, yet despite us only asking for 5 minutes to complete the dismantling, no attempt was made to accommodate a simple and reasonable request.

After contacting customer service, we were then informed that if we wanted the driver to return, we would have to pay an additional £15 collection charge. This is despite the fact that the company had refused to provide any collection time slot and had simply stated that collections are carried out "throughout the day."

You cannot have it both ways. If customers are not given a collection time, they should not be penalised because a driver arrives unexpectedly at 8:00am. If collections can occur before normal business hours, customers should be clearly informed beforehand or provided with at least a morning or afternoon collection window.

The scaffold itself was perfectly acceptable, but the collection process and the handling of this situation were extremely poor. A little flexibility, communication and common sense would have avoided the entire issue.

Unfortunately, based on this experience, I would not use this company again and would not recommend them to others.

Good prices and delivery on time. Equipment provided was good. There were issues with the platform originally supplied but this was rectified quickly.

Delivery was on time. The product hired as described. Collection on time. No issues very satisfied with the experience.

A very poor experience as the tower was not delivered as agreed and had no communication that it was not going to be delivered. I had to call and was then told the local supplier was not emailed. They then said delivery would be the next day and again no delivery or call so phoned again at midday to be told that it was not sent out. This put me back 2 days , luckily called a local company and had the tower delivered by 8am the next morning. What a complete waste of time and will deal locally from now on.

Fantastic product delivered and returned on time with great prices…highly recommended