Safe Journey Car Seats Avis 

I bought 2 x Axkid Nextkid off safe journey car seats and I’m absolutely thrilled with them. The delivery, service and product has been fantastic. I now feel that I can drive around knowing both my children are safe. Both children have said the seats are very comfy which is a bonus. I definitely recommend buying from this company if you want good communication and service with top quality products.

I was thrilled to buy an ex demo car seat (for my 16 month old so I can ERF until 7 years) as a new one is way out of budget. I asked immediately if the insert was included but a day later I was told the seat would be shipped and the insert would be sent separately at a later date (at my expense). I’d not be able to use the car seat without the insert. I asked for the seat to be shipped to an address in England within 10 days (explained the reason and not an unreasonable time frame) but shipping was left until last minute (a week after payment) and then I was told DPD hadn’t collected so it would never have arrived. Didn’t hear anything for a week until I chased with my address in Northern Ireland (UK) and asked about the insert again. I received a short message back saying it would be £40 for postage. After very little communication over 2 weeks whilst holding my money, all of sudden I received instant replies to my messages. I felt like I was left with little choice but to ask for my money back as I lost faith I was ever going to receive a seat that was safe to use. The customer service was really disappointing. I was being made to feel that because I had only paid £250 for an ex demo seat that I was expecting too much by asking for the insert that would make the seat safe for my 16 month old to use and was being told postage would be £40 adding to the total price of the seat when it could have been avoided if it had been sent on time. At no point did I receive an apology just a flippant ‘let me know your details so I can refund you and get the seat sold again today’.

(I don’t live in Ireland, I live in the U.K. we should add - and am happy to pay postage if I choose to but since I was visiting England I thought it was reasonable to have it sent there to be able to use it during our visit and return with it (for free on the plane). How dare I try and make a cost saving in the current climate. I thought 10 days was more than enough for something to arrive with 1 day DPD but obviously too much to ask. Oh, and even if it had arrived I’d have not been able to use it as it would have been completely UNSAFE without the insert. But thanks for taking the time to reply :) )

Awful customer service. I reached out due to the seat breaking (not in an accident literally broke threading a seat belt through) was told they’ll contact manufacturer, perfect. No response so I have to keep coming back for them to either ignore me or say nothing back.

I have then contacted the manufacturer myself and the response time was not well over a month, was actually rather speedy considering. When a customer reaches out you should follow up and help not ignore, would not recommend for overall experience.

Really quick delivery and good aftercare. I'm super happy with the seat I've bought!

Appalling customer service.

Purchased a seat back in February. Had a very hard time installing it, asked for help, for her to come out and help me install, just kept giving me remote advice. Needed physical help.

Fast forward to now, having a hard time reinstalling it, refused to come out and help,I explained my disability was preventing me from installing it. Was told that I need to try and install it myself. Have tried for numerous hours to install it. I have done nothing but try! Disabilty discrimination at its finest. Their website says they do home appointments but, was told they only do that if booked prior to purchase!

Great advice and help with purchase. Very happy with car seat.

Good quality, easy to fit in and remove from car would certainly recommend

Asked for advice on the best car seat for my baby girl, gave her weight and height and was given a choice of the best seats for her, ordered the seat on Tuesday and received it the following day, the car seat is top class much like the service.

I just had to write a review for Sarah at safe journey car seats for once again fixing not one but 2 minikid 2s!! She fixed one a while ago for me, which was then replaced, by her after an accident and all has been well for a couple of years until something else broke, same part on both seats 🫣, and they are now both repaired 7 days after first finding the fault on the first seat and reporting it on the Monday! Thankyou so much for that Sarah, my daughter is happy again to have her blue seat back ! Thankyou so much ❤️

Quick delivery, I've received the seat within 48hours! Thank you!

Bought 2 car seats on separate occasions!

Fast delivery! When there was a problem gabbi sorted it out for me very quickly and it was no problem!

Very knowledgeable staff, quich delivery

It has been nearly a month since my order (9th December) and I still don't have the product.

I did have a reply to my message on the 18th December saying there had been a delay in shipping and the orders were being processed however I still don't have it and it still says it hasn't been shipped. I messaged again on the 3rd January and I had an automated response but nothing else until this morning getting an email to review the purchase!!

I appreciate my order is not of massively high value and it has been Christmas but I was not aware I was pre-ordering an out of stock item, was not informed of a delay until I asked and since being told it's in stock have still not had the item despite it being advertised that last delivery for Christmas was after the arrival of the stock

I am missing a Isofix base which they have said was dispatched but they will get another to me - the order was 5 weeks ago - they are ignoring emails and Facebook messenger messages. I am now asking for my mo et back and still no reply.

Helpful customer service prior to ordering and also after ordering when checking the fit of my baby in the seat. Super fast delivery, item arrived next day! :)

Absolute life saver Sarah is! I’ve not bought my seats through her but when I was moving my car seat to a different car I misplaced one of my tethers and I needed a new set asap! Sarah allowed me to collect a set of tethers from her house the following morning as she was local from me instead of me having to order online and wait 3-5 days. Highly grateful xx

Price and speed of delivery, plus opportunity for support if needed

Sarah has been fantastic. Literally gone above and beyond.
Was always honest instead of fobbing me off.
Had our car seat fitted by Sarah and she did a fab job explaining and showing us everything step by step. Amazing service. Thank you

Excellent customer service from Sarah. Her expertise was second to none, and she guided me through the whole process. She also made it clear that there would be the opportunity for future advice with fitting etc which was very reassuring.

I had been eyeing up an ERF seat for some time now, specifically from Safe Journey Car Seats as they were a nearby retailer and also had some great prices/reviews so I felt I could trust I would receive an excellent product and good aftercare. I wasn't disappointed at all, I finally bit the bullet and purchased one of the "open box" sale Axkid One2 for an absolute bargain (not that you can put a price on your child's life, it just so happened I saw the advertisement for the sale at around the same time I was looking to purchase anyway!). I ordered the seat around 8am on Monday and by 7.30am on Tuesday it was delivered, which is just amazing service! I messaged Safe Journey Car Seats on Tuesday afternoon for a fit check and they responded promptly which was brilliant.
I bought the Axkid One 2 in Sea Blue and it is absolutely beautiful, excellent quality. I am so pleased!