Safe Journey Car Seats Avis 

358
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered the Britax Max safe pro 2. Unfortunately it wasn't dispatched in the time I expected. I sent a message on the WhatsApp number attached to the Facebook group. I received a response promptly,... Voir plus

Noté 1 sur 5 étoiles

I tried to order a car seat. Website said next working day on most orders. Emailed after 3 days to ask an E.T.A, no response Emailed again after 5 days no response Phoned... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have had 2 brilliant customer service experiences with Sarah at safe journey car seats. We now have 2 of the avionaut star dusts. Always brilliant quick responses, speedy replies and next day delive... Voir plus

Noté 5 sur 5 étoiles

Excellent communication from start to finish with this business. I bought my chosen car seat which was delivered very quickly. A great price too, and cheaper than other retailers. The car seat ca... Voir plus

À propos de l'entreprise

  1. Magasin de puériculture

Écrit par l'entreprise

Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

358 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,9

Tous les avis

(358)

37 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Delaaaaaaaays

Ordered an Axkid car seat…chased it up after a few weeks to be told it would be with me mid Sept. Got to mid Sept, chased again, now it’s mid Oct! Reply was ‘did you not get the email?’ No! Didn’t get sent one. At least they are quick to respond when you get in touch, but a nearly two month wait is pushing it!

23 août 2023
Logo de Safe Journey Car Seats

Réponse de Safe Journey Car Seats

Hello there. Sorry, these delays our out of our hands. We did indeed send emails to customers who are awaiting the seats.
Delays are unfortunately unexpected but do happen from time to time.

Sarah

Noté 5 sur 5 étoiles

Can’t recommend Safe Journey Car Seats…

Can’t recommend Safe Journey Car Seats enough! 30 seconds in the seat and he was asleep, must be like lying on a cloud ☁️ .. and one of the safest seats 🎉 Thankyou to Sarah for being the baby whisperer this morning 😂 we are very grateful for the work you do ❤️

17 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing experience

Amazing experience, very friendly. Couldn’t do more to help, my partner and me left feeling at ease with using our sons new seat and felt he was as safe as he could be. Would definitely recommend and well definitely use them for all our future car seats.

26 août 2023
Avis spontané
Noté 5 sur 5 étoiles

A must for safe journeys!

We were unsure which car seat to order but decided on the Axkid Minikid 2 after talking through our requirements. Once we’d decided, we ordered our car seat and received it the next day! We received great support on how to install.

26 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Cannot recommend highly enough

Cannot recommend highly enough!

From my initial messages about purchasing online to the car seat being install and fit checked by the team was 48 hours and that was with it being sent and delivered too.

All my concerns and questions were answered super quickly and Safe Journey couldn’t have been more helpful.

Thank you so much ⭐️

25 août 2023
Avis spontané
Noté 5 sur 5 étoiles

10/10

They were absolutely brilliant start to finish. Give the best advice and made sure seat was fitted correctly and also a safe seat for baby.

20 août 2023
Avis spontané
Noté 4 sur 5 étoiles

Stock not up to date on site

Out of 5 or 6 colours showing as available, there were only 3 in stock. I was only made aware of this once I placed my order. So, something that might need to be addressed regarding the website. I settled for a different colour to avoid the hassle of a refund and I needed the item asap. Sarah said a free gift would be included, but no free gift arrived with the order.
Other than that, I can't fault the service.

23 juillet 2023
Logo de Safe Journey Car Seats

Réponse de Safe Journey Car Seats

Hello Rachael. Thanks for the feedback. Sorry to hear that the free gift wasn’t included in the box. This was requested and must not of been carried out by warehouse. I’ll look into this first thing and make sure your gift is dispatched immediately. 😊

Noté 5 sur 5 étoiles

Brilliant service today in purchasing our BeSafe Izi twist

Brilliant service today. The car seat we bought today was exactly what we wanted and our daughter seems extremely comfortable. The advice we were given in choosing this seat was fantastic and it is incredibly reassuring to know we have support in the future. We would definitely use this service again and recommend. Thank you so much.

13 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Exemplary customer service

Outstanding customer service from the offset when I noticed a mistake on the order confirmation. Their response to my query was timely and they were very accommodating.

15 juillet 2023
Noté 5 sur 5 étoiles

Fantastic, 100% recommend

From start to finish the service has been amazing. I would recommend this company to anyone. Full of knowledge, super helpful, very friendly, nothing is too much trouble. Thank you Sarah and your team!

5 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Would 100% recommend !

Safe Journey Car Seats were genuinely great. Couldn’t be happier with the service received. Great car seat purchased for my 12 month old (Axkid Minikid 2).
Sarah was lovely and had a wealth of knowledge of car seats and car safety. I would definitely recommend for any car seat purchases.

9 juillet 2023

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