I ordered the Britax Max safe pro 2. Unfortunately it wasn't dispatched in the time I expected. I sent a message on the WhatsApp number attached to the Facebook group. I received a response promptly,... Voir plus
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I tried to order a car seat. Website said next working day on most orders. Emailed after 3 days to ask an E.T.A, no response Emailed again after 5 days no response Phoned... Voir plus
L'entreprise a répondu
I have had 2 brilliant customer service experiences with Sarah at safe journey car seats. We now have 2 of the avionaut star dusts. Always brilliant quick responses, speedy replies and next day delive... Voir plus
Excellent communication from start to finish with this business. I bought my chosen car seat which was delivered very quickly. A great price too, and cheaper than other retailers. The car seat ca... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.
Coordonnées de contact
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Delaaaaaaaays
Ordered an Axkid car seat…chased it up after a few weeks to be told it would be with me mid Sept. Got to mid Sept, chased again, now it’s mid Oct! Reply was ‘did you not get the email?’ No! Didn’t get sent one. At least they are quick to respond when you get in touch, but a nearly two month wait is pushing it!

Réponse de Safe Journey Car Seats
Can’t recommend Safe Journey Car Seats…
Can’t recommend Safe Journey Car Seats enough! 30 seconds in the seat and he was asleep, must be like lying on a cloud ☁️ .. and one of the safest seats 🎉 Thankyou to Sarah for being the baby whisperer this morning 😂 we are very grateful for the work you do ❤️
Easy purchase came quickly got on sale…
Easy purchase came quickly got on sale so great price
Amazing experience
Amazing experience, very friendly. Couldn’t do more to help, my partner and me left feeling at ease with using our sons new seat and felt he was as safe as he could be. Would definitely recommend and well definitely use them for all our future car seats.
Best place to get car seats.
Get all of our car seats from safe journey car seats. Sarah always goes above and beyond to give us advice. Wouldn't dream of going anywhere else.
A must for safe journeys!
We were unsure which car seat to order but decided on the Axkid Minikid 2 after talking through our requirements. Once we’d decided, we ordered our car seat and received it the next day! We received great support on how to install.
Cannot recommend highly enough
Cannot recommend highly enough!
From my initial messages about purchasing online to the car seat being install and fit checked by the team was 48 hours and that was with it being sent and delivered too.
All my concerns and questions were answered super quickly and Safe Journey couldn’t have been more helpful.
Thank you so much ⭐️
10/10
They were absolutely brilliant start to finish. Give the best advice and made sure seat was fitted correctly and also a safe seat for baby.
Good communication after purchase
Good communication after purchase. Fast postage and delivery. Car seat just what we needed
Stock not up to date on site
Out of 5 or 6 colours showing as available, there were only 3 in stock. I was only made aware of this once I placed my order. So, something that might need to be addressed regarding the website. I settled for a different colour to avoid the hassle of a refund and I needed the item asap. Sarah said a free gift would be included, but no free gift arrived with the order.
Other than that, I can't fault the service.

Réponse de Safe Journey Car Seats
Customer service was amazing
Customer service was amazing! Very helpful and informative. Will only use this company from now on, highly recommend
Easy to order from
Easy to order from, responsive to changes. Great help with deciding on right seat for my child.
Fantastic service
Fantastic service, super friendly and helpful. Would highly recommend
So knowledgeable and couldn't have been…
So knowledgeable and couldn't have been more helpful and supportive throughout picking and fitting the seats both kids we love new minikid 3s thank you much!
Brilliant service today in purchasing our BeSafe Izi twist
Brilliant service today. The car seat we bought today was exactly what we wanted and our daughter seems extremely comfortable. The advice we were given in choosing this seat was fantastic and it is incredibly reassuring to know we have support in the future. We would definitely use this service again and recommend. Thank you so much.
Exemplary customer service
Outstanding customer service from the offset when I noticed a mistake on the order confirmation. Their response to my query was timely and they were very accommodating.
All round excellent service
All round excellent service. Wouldn’t hesitate to use again and to recommend to anyone looking for car seats!
Fantastic, 100% recommend
From start to finish the service has been amazing. I would recommend this company to anyone. Full of knowledge, super helpful, very friendly, nothing is too much trouble. Thank you Sarah and your team!
Fantastic customer service
Fantastic customer service. Lucy was extremely knowledgeable and very helpful, answering all of my questions. Thank you!
Would 100% recommend !
Safe Journey Car Seats were genuinely great. Couldn’t be happier with the service received. Great car seat purchased for my 12 month old (Axkid Minikid 2).
Sarah was lovely and had a wealth of knowledge of car seats and car safety. I would definitely recommend for any car seat purchases.
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