Their online marketing (photos and description) is inaccurate. I called them out on it and they still wouldn't give me a refund. I even sent photographs of my dress and screenshots of their dress as a... Voir plus
L'entreprise a répondu
Sage and Paije
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Lisez les avis des autres
AVOID AT ALL COSTS Don't ever ever purchase from this company. They say they don't do refunds and it's only store credit. A load of crap material and they arent a nice company to deal with. Nowhere... Voir plus
L'entreprise a répondu
This is the first time I have ever bought anything from Sage and Paije but I found the experience easy, clothing divine and prices very well priced! I can't wait to receive my new purchase!
L'entreprise a répondu
Cannot believe there UK site is not compliant with UK law to refund items. Having to file a claim through my bank to claim money back from there scam organisation as unfortunately all 3 dresse do not... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Sage and Paije
Écrit par l'entreprise
Get ready to slay with us, your ultimate source for trendy, MUST-HAVE fashion finds online🌟☀️
NEW ARRIVALS
DRESSES
ACCESSORIES
FREE SHIPPING OVER $120
Fast Despatch
Get Free and Fast Shipping after order confirmation.
Coordonnées de contact
Locked Bag 5008, 2015, Alexandria, Australie
- info@sageandpaije.com.au
- sageandpaige.com.au
Dont waste your time, or lose money!
Bought a dress in December, awful fit and material so uncomfortable so I sent it back. Now because they charge you to send it back I lost money on the amount I could then spend, because they dont offer REFUNDS! So, bought a pair of shorts, read the description, still they were small and not true to size. So returned and again lost more money on the credit note. So annoyed that I had to spend more money to get things I really didnt want or need. Online businesses should really offer refunds and at least one free return! will never buy from his place again.
3 février 2025
Avis spontané
Réponse de Sage and Paije
Thank you for your feedback, and we sincerely apologize for your experience. Customer satisfaction is our top priority.
We are always committed to improving, and I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase. We always strive to provide accurate product descriptions and high-quality items, and I regret that we did not meet your expectations this time. Our products are true to size, but we understand that fit can vary.
Could you please provide your order number? This will allow our customer care team to investigate and resolve the issue as quickly as possible.
Thank you again for bringing this to our attention. We truly hope to regain your trust.
Terrible return policy!!!!
Be very careful buying from this company. I bought three dresses to try on for a wedding because they do state that they return and refund. I was happy to pay for the postage to return items. On returning two of the items they contacted me and stated that I removed a tag and they would not refund. I contacted them back and stated that I had to remove the tag to try the dress on as the tag was tangled in the string. I literally tried the dress on twice then packaged it up.
To their credit they did make an exception and said they would take the return. Which I am very thankful for.
Then after all that they have stated that they will only give out store credit and not refund. I'm not sure who doesn't refund in this day and age. Now I am stuck with a credit I don't think I will ever use! Like I said , be very careful choosing items!
4 février 2025
Avis spontané
Réponse de Sage and Paije
Hi Lara, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about your disappointing experience with our sizing and return process. We sincerely value our customers and take concerns like yours very seriously.
We are always committed to improving, and I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase.
Additionally, our website specifies that returned goods must meet the following criteria to be accepted:
Merchandise must be in its original condition and must not be worn, washed, altered, stained, or perfumed.
All original tags, including Sage and Paige hangtags, must remain attached.
Returns that do not meet these conditions may be declined and sent back at the customer's cost.
We truly appreciate your feedback and regret any frustration this may have caused. Thank you again for bringing this to our attention, and we genuinely hope to regain your trust.
I'm sorry to say my dress as arriv d…
I'm sorry to say my dress as arriv d but not suitable I am trying to return but not recognised my order details???? Unfortunately I did not read the return policy before I ordered and feel now I am left with a dress I can not wear and not get my money back ??? Do not use the store as I feel it a rip of and by law I am in my rights to receive a full refund I will be seeking advice on this
3 février 2025
Avis spontané
Réponse de Sage and Paije
Hi Angelina, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about your disappointing experience with our sizing and return process. We sincerely value our customers and take concerns like yours very seriously.
We are always committed to improving, and I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase.
We genuinely don’t want you to feel let down. Could you kindly provide your order number so our team can prioritize your case and assist you further?
Thank you again for bringing this to our attention. We truly hope to regain your trust.
Worst clothing company EVER.DO NOT BUY…
Worst clothing company EVER.DO NOT BUY FROM THESE SCAMMERS. SELL FAULTY CLOTHES AND WILL NOT GIVE MONEY BACK.
30 janvier 2025
Avis spontané
Réponse de Sage and Paije
Hi Marlene, thank you for sharing your experience. We’re truly sorry to hear about your disappointment.
We take product quality and customer satisfaction very seriously. If you received a faulty item, please accept our sincere apologies. Could you kindly provide your order number so our team can prioritize your case and assist you further?
Thank you for bringing this to our attention.
I'm writing this review as I have got nowhere with their customer service team.
I’ve spent over $260 at Sage and Paige, but unfortunately, I’m left feeling disappointed and frustrated. Their website claims the clothing is "true to size," yet also states that "sizes may vary depending on fabric and style." This contradiction makes it extremely difficult for women with unique body types, like mine, to confidently select the right size.
I carefully followed the size guide when ordering, but the items I purchased didn’t fit as expected. Despite all being listed with the same size guidelines and polyester as the fabric, the variations in the material significantly affected the fit. For example, with two of the items, I would need to go up two or more sizes. The size guidelines are very misleading. Each fabric variation should have specific sizing information. Using a generic size guide and claiming the "item is true to size" without accounting for fabric variations implies that Sage and Paige assume all women’s bodies are the same, catering only to a narrow body type.
Adding to the frustration, there are no customer reviews to verify whether the items are truly "true to size." This lack of transparency makes shopping feel like a gamble, which is disheartening for someone who genuinely loves the designs.
To make matters worse, they only give store credit, and I’ve had to pay $26 in return courier fees across multiple orders. While I appreciate the aesthetics of the clothing, I’ve spent far too much money only to end up with a pair of $5 earrings and one dress that fits properly.
I feel completely let down… my increased insecurities about my body shape and size, combined with the return courier fees, make it unlikely that I’ll ever use the store credit. I just want my money refunded!
25 janvier 2025
Avis spontané
Réponse de Sage and Paije
Hi Denise, thank you for taking the time to share your detailed feedback. I'm truly sorry to hear about your disappointing experience with our sizing and return process. We sincerely value our customers and take your concerns seriously.
We take all customer feedback seriously and are committed to improving. I want to assure you that the dress shown in our photographs is the exact same item we ship to customers. However, we understand that fit and appearance can vary from person to person, and I sincerely regret that this caused disappointment. Would you mind sharing your measurements with us so that we can assist you in selecting a size that works better for you?
Additionally, I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase.
We genuinely don’t want you to feel let down. Could you kindly provide your order number so our team can prioritize your case and assist you further?
Thank you again for bringing this to our attention. We truly hope to regain your trust.
I purchased a dress from this site…
I purchased a dress from this site despite reading some bad reviews. Unfortunately when the dress arrived it did not look anything like the photographs online and was poor quality. I asked for a refund and this was declined and I was only given store credit. I also had to spend an extra £11 to return. I did not want store credit as I had lost trust but got an alternative dress which was very poor fitting. I have never heard of a company who doesn't offer refunds!
Avoid!!
2 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Ruth, Thank you for sharing your experience. I’m truly sorry to hear that your purchase did not meet your expectations.
We take all customer feedback seriously and are committed to improving. I’d like to assure you that the dress shown in our photographs is the exact same item we ship to customers. However, we understand that fit and appearance can vary from person to person, and I sincerely regret that this caused disappointment.
Additionally, our return policy is clearly stated on our website in bold font to ensure customers have all the necessary information before purchasing. That said, I completely understand your frustration, and your feedback is invaluable as we continue to improve both our communication and service.
Please feel free to reach out if there’s anything else we can assist with.
Do not use this company.
Do not use this company.
They do not offer refunds and charge you to return when they dont send the items out on time.
They have poor customer service and are condescending in their wording.
I do not want store credit to have to pay £11 delivery and then another £11 if I am not happy with it.
I dont know any company that doesnt refund.
11 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Clare, thank you for your feedback, and I’m truly sorry to hear about your negative experience with us. We understand your frustration, and we sincerely apologize for any inconvenience caused.
We take all customer concerns seriously and are committed to improving. I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase. At Sage and Paige, we strive to ship all orders on the same day if they are placed before 2:00 PM AEST (Sydney time) on a business day. However, once the package leaves our warehouse, we have limited control over the delivery process.
We genuinely value your business and would love to make things right. Please don’t hesitate to reach out if you’d like further assistance.
Super cute and nice material
Super cute and nice material, it’s slightly tight on my butt but very flattering regardless.
9 décembre 2024
Terrible return policy for an online…
Terrible return policy for an online clothing company, not only do they only offer store credit you have to pay $12.99 for the shipping label and it cant come out of the credit. I've returned twice with them, and the second time they received my return 7 days ago and I still haven't received my store credit.
1 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Kaitlin, Thank you for your feedback, and we sincerely apologize for your experience. Customer satisfaction is our top priority. On our website, we clearly state in bold that we only offer store credit for returns.
If you’re concerned that your return has been delivered but not processed, please contact returns@sageandpaige.com.au.
The sizing is so off - photos are misleading
The sizing is so off. I have tried and tried to use a credit and I am trying to find something and just can't. I have a size 8-10 waist and 12-14 top size. These clothes are only designed for waifs. The photos definitely trick you aswell. I ordered a dress and when it turned up it had tacky sequences over the pattern. My advice, go to an actual shop and don't use this online brand.
3 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Tara, Thank you for your feedback, and we’re sorry for your experience. All our model photos are taken wearing our actual stock, but we understand that everyone’s body proportions are different. We value your input! Could you please provide your order number? Our customer care team can assist you with your store credit and help recommend the best size for you based on your measurements. Alternatively, you can reach us at returns@sageandpaige.com.au.
The clothes do not look nothing like…
The clothes do not look nothing like the website. Worst fitting and looking. Nothing fits right and all looks super cheap. Expensive and rubbish. 2nd lots of return and will never buy of them again
19 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Terese,
Thank you for your feedback, and we sincerely apologize for your experience. We're sorry to hear that the items did not meet your expectations in terms of fit and quality. Our products are designed to be true to size, and we regret that they did not work for you.
If you'd like, you can email us your measurements, and we'd be happy to recommend the most suitable size for you. Alternatively, please provide your order number, and we will assist you further in resolving this issue.
We appreciate your feedback and the opportunity to improve.
Do not buy
My order took 3 weeks to arrive with the £16 delivery charge. Sizing all over the place. Store credit only for returns and told that would be 6-8 weeks. Terrible customer service.
17 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Amy, thank you for your feedback, and we apologize for your experience. Customer satisfaction is our top priority. Please be aware that once the package leaves our warehouse, we have limited control over its journey, as it is handled by a local courier.
We appreciate your understanding and patience, and we are committed to making this right for you. Thank you again for bringing this to our attention.
Would have given a 0 if possible
Would have given a 0 if possible.
I ordered a dress in plenty of time for an event, it was not sent in time and there for not delivered on time. The sizing is also ridiculously small. The customer service team are terrible and deflect customers and their concerns. Would not recommend at all.
17 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Vanessa,
Thank you for your feedback, and we sincerely apologize for your experience. We understand your frustration with the delayed delivery and sizing issues. Customer satisfaction is our top priority, and we regret that we did not meet your expectations.
At Sage and Paige, we strive to ship all orders on the same day if they are placed before 2:00 PM AEST (Sydney time) on a business day. Once the package leaves our warehouse, we have limited control over the delivery.
Our products are designed to be true to size. If you'd like, you can email us your measurements, and we’d be happy to recommend the most suitable size for you.
We appreciate your patience and the opportunity to make things right.
Here’s a potential review draft to…
I am extremely disappointed with both the quality of the dress I purchased and the customer service I received. The dress was nothing like the advertised photos. Despite ordering an XL, the fit was completely off, and the proportions were unflattering. Given my height and weight, I expected it to have a similar fit to what was shown on the model, but it ended up looking frumpy and poorly designed.
To make matters worse, the dress had loose threads on every single flower, making it feel cheap and unfinished. When I raised these concerns, customer service dismissed them, claiming the threads weren’t a fault and refusing to offer a refund. Instead, they suggested trimming the threads myself—why should I have to “fix” a brand-new garment?
Their policy of only issuing store credit is incredibly disappointing, especially when the issue stems from poor craftsmanship and design. After this experience, I have no intention of shopping with this company again, and I’m left with store credit I won’t use.
Overall, I wouldn’t recommend this brand to anyone. The combination of subpar quality and a lack of accountability from their customer service team makes it clear they care more about their profits than their customers.
Let me know if you’d like to adjust anything further!
3 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Shezz, thank you for your feedback. We’re truly sorry to hear that you’re not satisfied with the product. While this dress is designed to be true to size, we understand that fit can vary for each individual.
Regarding the loose threads, the fabric used is a 3D embroidered design, and the threads are part of its natural look. If the issue is particularly severe, would you be able to provide photos? We’d be happy to assist you further.
As noted in bold within our return policy, we offer store credit for returns. We appreciate your understanding and patience as we work to resolve this matter for you.
Thank you again for bringing this to our attention. We’re here if you need any further assistance.
Do not shop here - horrible experience
Be wary - Product description lacks all the information. It's not clear within the product description that an item is not able to be returned.
When you try to work with them for a resolution to your problem, they ghost you and stop replying to emails.
They consistently copy and paste the same reply, which doesn't answer your question.
DO NOT SHOP HERE, unless you want them to take your money and not get what you truly deserve for your money.
10 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Jessica,
Thank you for your feedback, and we sincerely apologize for your experience. Customer satisfaction is our top priority, and we regret that we did not meet your expectations.
We strive to provide clear information on our product descriptions and return policy, which is why our return policy is outlined on our website in bold. We understand how important it is for our customers to have a smooth shopping experience, and we apologize for any confusion.
We are sorry to hear that you feel you did not receive the proper attention from our team. Our goal is to resolve any concerns, and we are happy to assist further. Please reach out with your order number, and our customer care team will follow up to address your situation more thoroughly.
We truly appreciate your feedback and the opportunity to improve our service. Thank you for sharing your concerns.
Inaccurate size measurements …
Be aware that size measurements on their website are not accurate. You need to order 2 sizes larger or one size smaller than your standard size. Made in China. Also they only give credit , not refunds. All reviews on their website are positive as they delete the negative. Not an honest business.Buyer Beware.
28 novembre 2024
Avis spontané
Unfortunately I received the wrong…
Unfortunately I received the wrong package. But, after contacting them their support team were quick to re send it!
3 décembre 2024
Don’t waste your money!
If it was possible for a 0 star review that’s what I’d be giving. I’m a size 12 so according to the size guide on the website and measurements provided, I was a size L and it should have been PLENTY big enough. Unfortunately for me, the dress arrived and it was at MINIMUM 2 sizes too small. It was at least 3 inches too small in the body. I looked past the average quality when I opened it because I loved the cut and pattern on the dress. If you’re not going to provide an accurate size guide on line, you’re not selling the product that is being described on line (as per the consumer affairs website) and a refund is supposed to be offered, yet this company only offer credit notes? They probably know they’d be out of business with their bad quality, overpriced, ill fitting clothing if they offered refunds so have to scam people out of their money instead. Avoid at all costs!
4 décembre 2024
Avis spontané
Réponse de Sage and Paije
Hi Hayley, Thank you for your feedback. We’re truly sorry for your experience, as customer satisfaction is our top priority. Our sizes are designed to be true to size, but it’s possible there was an error with the size label during production. Could you provide your order number so we can investigate and address this?
If you’ve already applied for a return, we’ll follow up with you promptly. We appreciate your patience and the opportunity to assist you.
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