Sage Homes Avis 

I am sick of Sage's substandard care of their tenants. I was locked in my house yesterday (Sunday) and was on hold to Sage for over 3 hours and the fire brigade had to come out and have me descend down a ladder from my window as I live in a first floor flat. In conclusion, I missed work and paid £120 for a locksmith and Sage are refusing to refund me this, despite it being their property. I am now left short of money.

Additionally, there must be a design fault with the locks as my neighbour had a similar problem and Sage Homes left her with an unlocked door for six weeks! They've also never replaced her smoke alarm in two years!

Sage Homes promised us a shed over two years ago, as the other neighbours all have one except us, which never came to fruition.

Also, I have an ongoing bathroom damp issue which never gets resolved after addressing it to them several times. All they seem to so is fob their tenants off but are quick enough to take the rent money.

Biggest issue is their lack of communication, even when I raised a complaint that fell on deaf ears. I have been here for 3 years and feel let down.

I have mould growing in the airing cupboard from a leaky roof, which is their responsibility as it’s the actual roof and solar panels that are the issue - this has been deemed the issue by professionals! Sage made me jump through many hoops and in the end I went straight to the developer instead this has been going on for 2 years and today when I rang Sage they asked for photos - ones that I have sent several times previously and they even stated they were unaware of recent issues I was having.

No one in this company seems to talk to one another or have the ability to look at issues as a whole, with them always saying “that’s down to another department who deals with that”

Couple this with the inability to estimate service charges properly, my block of residents now apparently owe over £450 for the year. I have spoken to others using different agencies and they have not heard of this poor judgement in calculations in their experience.

This will teach me to carry out due diligence on hoisting association next time. I won’t hold my breath at even getting a reply on here either

Very friendly and a professional service, all the way.
Jaye McDonald and Jack Dowlet has been very helpful.

Becky Downing, the sales progresser at sage homes has been nothing but patient, helpful and overall great whilst progressing our purchase. She has eased the stress from buying our first property and keeps me updated as much as possible. She really is a true asset to sage homes. So glad she was placed as our sales progresser as the service she has provided us has been professional and informative. Would highly recommend her to anyone purchasing through sage homes!

Sage homes or as they should be called unsafe homes! They have left numerous tenants in my block of apartments with mould and damp problems for two and a half years leading to young children and parents left with underlying health issues. We have contacted are local MP and they have wrote to sage expressing there concerns but even after this they still haven’t done anything to treat the mould Mrs begum from there complaints department has even tried to bribe tenants with money off there rent. Disgusting behaviour from such a large organisation

I am leaving a review to give a HUGE shout out to Daniel Regan who without him being so professional, on the ball, kind and going above and beyond, the whole process of selling my shared ownership home would not have ran so smoothly!! He is an absolute CREDIT to the company and SAGE are VERY lucky to have him working for them he deserves employee of the month! Thankyou so so MUCH Daniel I’ll never forget the lengths you went to to help me through the whole process you are simply amazing!!!!!!!!

I am very grateful for the help and I am very pleased with the speedy service. Thank you very much.

My experience with Sage Homes has been second to non. Outstanding response from Katie and she made sure I always new what was going on and when. Thank you again!!

I have had an outstanding complaint with Sage Homes for over a year now. The complaint and defects are still not resolved or fixed. I have had umpteen amount of direct debit issues due to internal errors at Sage and have suffered financially because of their errors.

Whenever I chase them for an update I get advised no one is available or that they are weeks behind on emails and will process it in a few days. This never happens, I don’t receive call backs nor responses to my emails. The only correspondence I do receive is complaint extension notifications.

I have wasted valuable time chasing Sage for a resolution and I am now at my wits end with them.

Such bad customer service. I have been chasing up defects since I moved in in January. They have sent 2 people out to do reports and take pictures, then nothing gets done after.
I made a complaint about all of this and then received a call from John Lowry on 19th August who said he would get the jobs sorted within 2 weeks… still nothing! I have tried emailing, texting and calling him but no replies.

AVOID AVOID AVOID!! WORST COMPANY I'VE EVER KNOWN. DON'T RESPOND. AVOID YOUR CALLS. AVOID EMAILS. NO HELP WHATSOEVER.
HOPEFULLY WITH THEM BEING SOLD, ALL THERE STAFF WILL GO TO. THE WHOLE COMPANY NEEDS A COMPLETE OVERHAUL.

My recent experience with sage homes, has been good, from communication, to quick response times, easy paperwork, to a quick move, property just as described, very polite and kind mannered lady. Much better then my first experience a few months ago.

Absolutely fantastic communication from start to finish. The service provided was second to none. Made my move stress free and efficient. What a fantastic experience.

Appalling service from this company, calls and emails ignored and not even as much as an acknowledgement. They are now holding up my house sale which is at risk of falling through because I need one small piece of information from them. Avoid avoid avoid or you are opening yourself up for a house move that is going to be very stressful indeed. I was informed by Dan Regan that their legal team will only talk with my conveyancing solicitor, but my solicitor has been waiting over 2 weeks for a response.

Thank you for your response Kirsty, I have emailed you as requested.

Glen.

Melanie from financial support team has gone above and beyond to help myself and my son , we are both autistic and her help with forms etc has been amazing thank you

ABSOLUTELY AWFUL. In the process of remortgaging and my conveyances have been trying to contact Sage for almost 2 months to try and get this processed. In the mean time, my current mortgage provider has automatically charged me on their new variable rate so I’m now currently £420 DOWN because of Sage’s incompetence. Sage haven’t responded at all and now I’m the one who suffers with a massive payment of DOUBLE my previous mortgage payment. My completion date should have been July 28th. Trying to get hold of them is bad enough. Just added stress and now I can’t afford anything for the rest of the month. Just a complete DISASTER.

I've put 5 star because Katie Goldsmith has been amazing.
The starting process did take a long time and a lack of communication from Sage put everything in doubt (6 weeks for a memorandum of sale).
But as soon as Katie took over, she was very responsive, chased everything up for me, pointed me in the right direction to use their solicitors (New homes law). Now at the completion stage, this has been made so much by Katie, who also chased the maintenance of the house while being unoccupied.

I just wanted to leave this 5 stars for Amana Mahmood as she was an absolute gem when I needed help over live chat today!
Really polite and lovely and she did everything possible to help me solve the issue.
Thank you again Amana!

Getting the keys to my first home should have been one of the best days of my life. Sage Homes turned it into a nightmare.

I was handed the keys without seeing the flat. As soon as I opened the door, I heard water dripping. The bathroom was flooded, and water was starting to get into the corridor. The ceiling was already stained, and water was coming out of the air vent, light fixtures and the corners of the ceiling. Water dislodged the tiles on the floor and went under the wooden floorboards in the corridor. I had to cancel my move, losing money in the process, and rebook it. Going to the toilet meant 1) being in the dark, 2) getting your feet wet, 3) getting a shower from the ceiling simultaneously. The leak didn’t stop until day 3. It took them 6 days to identify the most likely source of the leak, and 18 to get confirmation. I couldn’t use most of the sockets or turn on the lights for 8 days. I was also accused of leaving the tap open because it also flooded the flat below me. I was left to coordinate plumbers’ access to other flats to find the source of the leak. I also had to buy a dehumidifier to salvage the room and run it 24/7. 

Repairs have now been sorted, but I’m now noticing other issues with the flat: cracks near the windows and plinths, marks on the walls/doors, sprinkler system not properly installed, chipped basin, dints on the kitchen worktop and kitchen cabinets, paint coming off the walls, rust stains on the carpets. But because Sage waited until the warranty on the building (Defect Liability Period, DLP) expired to issue the Memorandum of Sale, I’m now liable for all the repairs.

To top it all off, the water meters were not registered with the right flats, so I’m paying someone else’s water bill until Thames Water is willing to sort it out. The building’s heating provider hasn’t issued a single bill to any residents since people first moved in last year, and the intercoms are not working properly.

Steer clear of Sage Homes or you’ll regret it just like me. I've lost a lot of time, energy and money.

(Also the source of the leak has yet to be fixed.)

Update 05/09/2024: I was offered a £250 voucher as compensation, which doesn't even cover a third of the money I've lost.

DO NOT BUY A SHARED OWNERSHIP PROPERTY WITH SAGE.I would never recommend Sage housing to anyone. I bought a shared ownership flat in July 2021 in Oxfordshire. The buying experience overall with Sage was as expected, slow but eventually got there. The last 3 years of living here has been awful. I have had to log a number of incidents on their portal which go unanswered or you have to wait weeks on end for a reply and the response won't even resolve the initial issue. To name a few things, the bin store door has been broken on and off for the whole 3 years I have been here because they can't seem to send contractors that actually know what they're doing. The social housing block has a number of people who cause anti social behaviour including drug deals on my doorstep, a police raid at 7am on a Monday morning, alcoholism and general vile behaviour. I work full time and am often disrupted by antisocial behaviour as I work from home. The main door to my block has been consistently broken for the 3 years I have been here. I have logged this issue and spent time on the phone trying to sort the issue. Currently the door will not open at all and is a huge fire safety risk yet despite spending 30 minutes on hold on the phone to Sage on Sunday and then logging this as an urgent issue on the portal, I have yet to have a response. They have increased their rent and service charge significantly over 3 years and it has become unaffordable. They are a disgusting company with poor values and lack of care for their customers. I can't wait to sell up and move on however I know that their shared ownership resales team are also renowned for being useless.