SeaWorld Avis 

We decided to give Seaworld a try this year during a visit to Orlando in July.

What a disappointment. Overpriced tickets and food. Disinterested and quite frankly rude staff who have obviously never heard of the phrase customer service. Long queues at food outlets and the staff seemed to be on a go slow with no sense of urgency. Particularly poor experience at Captain Pete’s Hotdogs. Queued for 35 minutes, glum staff, then took ages for our food to come out. I complained to ‘Manageress’ Aaliyah who just laughed at me. I did consider complaining properly at Guest Services on way out but queue was too long (presumably with fellow complainers) and I couldn’t be bothered waiting. All outside rides and last (of 2) Orca shows cancelled after the ‘threat of thunder’. This resulted in a 80 minutes queue for only ride which operates during bad weather.

For a family of 6 this was an expensive day out.

But worst of all was how dirty the whole park area was. Litter everywhere, filthy toilets and no effort made to clean tables once guests have eaten. They should take a leaf out of Disney’s book where managers go round picking up litter. Seaworld should send all their staff to the Disney training school.

The poor animals are in enclosures far too small for them. It was sad to see and I wish I’d never gone.

Don’t waste your money on Seaworld. Go to Disney or Universal instead.

The customer service is trash over the phone. They are sarcastic rude abd must be common practice for them to charge your card whenever they feel like it and can only offer an apology but no refund.

We have visited Sea World every time we have been to Orlando, but won’t be going back again. Whilst the rollercoasters are great, the staffing is poor and worst of all. They now don’t allow you to take bags onto a ride and y out have to use lockers at $5 per locker or $14 for multi use locker. The locker also incurs a $14 fee if you go over the 2 hours. This is bad but the locker system doesn’t work, so you constantly have to wait for a member of staff to try to resolve the issue.
It just feels like they are trying to get as much money as they can out of you once you are in the park, $15 for a beer and $21 for two ice creams at the dolphin show. Such a shame that the owners have taken this path as the park could be great.

Arrived at International exit to general SeaWorld Park area at 10AM actual park entrance at Noon. All traffic entryways to enter the park were overwhelmed. After finally making it to the parking lot booth we were told that as Annual Pass Holders (Silver) we would be required to pay $33 to park in the parking lot!? Whoever has made this executive decision has failed their customer base. Declined to pay, entered parking lot which still had plenty of spots open in general parking. This visit and the lack of customer support to just enter the park has helped me to determine I will no longer be the owner of any season pass to SeaWorld Orlando.

My family and I traveled from Canada and visited SeaWorld Orlando on May 2, 2026, as a special experience for our four-year-old daughter before our cruise vacation.

Unfortunately, our experience was very disappointing. On our first visit, we spent a long time waiting for rides before the park was impacted by a tornado watch and heavy rain. We completely understand that weather is outside of SeaWorld’s control, but we were unable to experience most of the park or enjoy many rides. We requested a refund but were instead offered return tickets, which we appreciated, and the only day we could return was May 10.

Sadly, our second visit was also heavily impacted by weather delays and ride closures. After waiting approximately 75 minutes for one ride, operations stopped again due to a thunderstorm warning. The only rides we were really able to enjoy were in Sesame Street Land, and we even missed the Sea Lion show we had been looking forward to because of the delays. By the end of the day, our toddler was exhausted, and we left feeling frustrated and disappointed.

What made the experience even harder to accept was the overall cost. We paid around $800 for my husband, myself, and our 4-year-old, and in the end we only managed to go on two Sesame Street rides and eat there. Between tickets, add-ons, dining plans, and parking fees ($50 per visit) for both visits, the value simply wasn’t there. I completely understand that theme parks are businesses and need to make a profit, but there is a difference between making a profit and making guests feel taken advantage of. Charging nearly $70 for stroller rentals, overpriced food that was honestly disappointing, and requiring paid lockers just to go on rides really added to the frustration.

On top of that, many staff members throughout the park seemed unhappy and uninterested in helping guests. Customer service felt cold and unwelcoming, which made the overall experience even more disappointing.

I truly understand that weather cannot be controlled, and I appreciate that SeaWorld provided return tickets after our first visit. However, after two separate attempts where we were still unable to properly experience the park, it felt like very poor value for the amount spent.

This was supposed to be a memorable family experience during our vacation, but unfortunately it turned into a stressful and disappointing one.

Was such a disappointment. Rude staff very overpriced food. Shows were poor and just a very bad atmosphere. Paid for the beluga whale experience for my daughter and it was terrible such a waste of money and a day of our holiday in orlando. WC.260317.06.950.00011

We took a trip to San Diego last week with our preschooler and our day at SeaWorld was the highlight of the week! We did the Dine with Orcas lunch and I don't know why anyone would have lunch anywhere else in the park! It's barely more expensive than a normal amusement park lunch, but it's a buffet (at least in San Diego, other parks might be different) and the orcas are right there!
We also booked an up-close encounter with the beluga whales, which was delightful all around! Our daughter is real into Raffi's Baby Beluga right now. She LOVED the whole day!
Too many people have let themselves be emotionally manipulated by a documentary that's designed to be emotionally manipulating. Try talking to the actual trainers and see them work with the animals they love.
Most importantly, kids need to be able to go to these sorts of parks and see these amazing animals up close. They'll fall in love with them and people take care of the things they love. So, I'm glad that we went and kindled a love of marine life in our daughter's heart.
We'll be happy to check out the other SeaWorlds in Orlando and San Antonio too. :)

I got multiple fraudulent debit card transaction on Oct 27th 2025 that I am still disputing with my bank. $369.17 from SeaWorld San Antonio and $349.95 from SeaWorld San Diego. SeaWorld is telling my bank this is a valid transaction because SeaWorld has my Name, phone, email, billing address, and card info. All of that is public info except my card info, which was stolen. I have since disabled my Debit Card, but SeaWorld insists this is a valid charge. I need help from someone at SeaWorld to make this right.

We traveled all the way from Norway to visit SeaWorld Orlando, and it was the biggest disappointment of our Florida trip. We spent nearly $200 per person on tickets, All-Day Dining and Quick Queue, but the "premium" experience was a total disaster.

The SeaWorld app refused to recognize our tickets all day. It kept telling us to "buy tickets" just to see the map or wait times. I spent the entire day fighting with my phone, which drained my battery and left us wandering the park blindly.

We paid for All-Day Dining but only managed to eat once. We waited 60 minutes in line for a burger and fries that were cold and tasteless. Because of the long lines and the fact that the pass doesn't work at the Food Festival booths, we wasted hours of our vacation standing in food lines.

The Quick Queue system is poorly managed. Staff let lines get mixed, and worse, they sent out roller coasters with empty seats while the lines were huge. It was a total lack of efficiency.

The restrooms were a disaster—gross, wet paper everywhere, and overflowing trash. It was disgusting and clearly not being cleaned.

Mako and Pipeline are great rides, and the Sea Lion feeding was fun, though it is sad to see the collapsed dorsal fins on the orcas compared to how they would be in the wild.

As international tourists, we saved up for this trip for a long time. To have our time and money wasted by technical errors and poor management was a big disappointment and I'm never gonna spend our money here again or recommend it to anybody.
Save the money and stay at home.

1/1/26 I love sea world years ago. But now the getting worse. Last night the Dj. Was horrible don't know how to mix playing 80 music. Dj. Ira I think. Look like a kid was playing with the mixer .Restroom dirty no toilet paper. Bad smell too. Trash can fulls. Food very little for the price. Everything over priced. No that many decor look sad . Very little employee.

I purchased multiple individual four for $25 Animal Feeding Stations online. Yesterday I went to SeaWorld Orlando with only one printed copy for a four for $25 Animal Feeding Station. This should have only printed 4 individual tickets but I noticed she was printing more. She stopped printing once I said something but at this point she had already printed more tickets then I asked for.
She printed 24 tickets. I only used the four I was planning on using. The problem is they all expired yesterday and when I called to get this fixed, I was hung up on. I called back was told if I gave an order number, they would get me a manager but then just transferred me to a phone survey. I am now on hold waiting for manager and as of this moment with no resolution. Has this happened to anyone else? And what are my legal options?

Big lines. People drink alcohol.

The complete lack of regard for the intelligent animas is insane. Orcas, dolphins and seals are intelligent creatures that need 100/1000s of miles to swim yet are shoved in these small murky pools. No wonder they kill your trainers they’re being driven to insanity! They literally try to end their own lives. You are cruel, clearly unintelligent beings and the day they shut you down will be made a public holiday. Shame on anyone who visits and shame on the workers. If I had it my way I’d round you all up and stick you in tiny rooms to preform then leave you abandoned and unsanitary!!! Shame on you all.

Well first time back here in a very long time, we normally avoid the parks as we just like to travel around Florida. Honestly I wouldn't waste the money to go. With our tickets we got the all day dining pass at all three parks.
All three parks were poor on food choices and drink wise only soda, which after maybe two is boring as well as makes you bloated especially if you don't normally drink it. In Sea World we went to the smoke house, 2 of us had chicken, which had blood in it, the reply from the staff was it's been smoked.... Not good enough and the ribs were gross as well, I'm pretty sure they weren't cooked neither.
The staff had a set frown expression in all parks, in Sea World I asked for a manager or a complaints email, the person I asked, didn't even look at me and just handed me a card which I needed to take a photo of.
Aquatica, just another nightmare with food, and as Sea World had given us arm bands for the dining which they shouldn't have done, we needed to go to guest services, for them to sort out Sea Worlds mistake, that took a while as a manager needed to be found. Food wise again limited choice.
Busch Gardens well I've never been so disappointed with the park, half the rides were not open, parts of the park were closed which meant you had to go back on yourself to find another part of the park.
On top of all of this, they no longer provide maps, and you need to use the app, which is rubbish, even the only nice member of staff I have found in all three places, agreed it was bad and the wifi cuts out around all the parks which you need access too to get the app working. On top of the poor customer service I've emailed Sea World about the pass, disappointing choices for the dining and the app not working and they have never replied!
This is just poor customer service at its best! I would honestly say pay the extra and go to Universal and Disney as they are worth the money!!

WE purchased an all day meal plan for our family. Restaurants are limited and closed 1 hr 45 min. before closing time for the park therefore we were unable to use the pass fully. Not worth the money!

Got in que for manta and it broke got in que for pipeline and that closed 35 dollars to park and got on 1 ride 17 dollars for a big sandwich it showed on the picture and got something the size of a tennis ball

Vi havde en virkelig god dag i Seaworld Orlando. Vi gjorde brug af all dining og det fungerede super godt .

This park has changed a lot and it is more about the rides than the animals.
We purchased a reserve seat pass as our children are autistic and struggle with queuing and the Seaworld website lead us to believe that you had to queue for the shows and the reserve seat pass would reduce waiting time. However there aren’t queues for the shows and therefore you gain absolutely nothing from spending the money.
Due to the rain several shows were cancelled so we only saw 2 shows, the Dolphins were amazing and a delight to watch. The Whales swam around for a couple of minutes and then it was just a lady talking about the Whales. So was very disappointed with this and so were my children and the other visitors around me.
I remember Seaworld from the late 1980’s and early 1990’s and loved it, it was all about the amazing shows and seeing all the animals. Now it feels it is all about rides and finding additional ways to charge people on the day. I wanted to give my kids a magical enjoyable day there, like I hold in my childhood memories, but unfortunately lots has changed and it’s no longer what it was. Not even any reference to the whales of the old days which made it what it was.
I won’t be going back and just sad I gave the children high expectations and completely wasted my money and our time.

So disappointed to see the licenced capture of a large Manta near Panama City to be used by Sea World. This cannot be ethical. Upset me so much. Please stop this nonsence!

July 4 was the first time I attended Sea World in Florida. I was super excited when I saw this advertisement on the SeaWorld Website for private viewing for fireworks and dining (buffet) at the Lakeside Grill. Soon, I and several other families realized this advertisement was deceitful with intent to defraud the public.
When we arrived, there was little food or organization. It took 25 minutes to get through the drink line, in that time they ran out of some finger foods before most of us got through the 25-minute drink line. It took another 25 minutes to get through the food line (what was left). We had 10 minutes before the fireworks. For $50 I got a small bowl of nachos and two tacos for our meal. Most of the guests registered and paid 24+ hours prior to the event-how is it possible not to have enough food? How is it not to have staff to provide a service for drinks (there was only one person manning the drinks.)
Next fabrication, with intent to deceive the public. 360 firework observations. None of the guests were aware that you could only see 50% of the fireworks from the facility. The finale was in the back of the restaurant not visible due to the trees.
I am shocked that SeaWorld supports this fraudulent advertisement and deception of the patrons who supported this event.
I am posting on all social media, sending it to the Attorney Generals Office and Better Business Baur. This is shameful and deceptive! I did not think that SeaWorld would support intentional deception of the public.

**Note: if you are considering purchasing a platinum membership be aware that you can’t use the quick pass on the new rides. That is HIDDEN in the fine print.**