SeaWorld Avis 

Since the 1970's my family has been vacationing in Florida, and Seaworld has always been a staple of our trips, we could skip Disney, or Universal, but our trip wouldn't feel complete without a visit to Seaworld for a pleasurable and memorable experience. Fast forward to vacation 2025 with our 2 day Seaworld pass in hand, on our way to yet a MEMORABLE but NOT PLEASURABLE EXPERIENCE, we also purchased the all day meal pass (which is a must, should anyone choose to ignore my reccomendation of not wasting your hard earned money, at this attraction). In my opinion they are extremely understaffed, and the competence of most of the staff, is questionable. Issues included register staff trying to charge for items, included in meal plan, at lakeside grille ordered a cheeseburger that came with no cheese, staff went into kitchen, came back with cold cheese, placed it on now somewhat warm burger, at almost $20 for an unappealing and unappitizing cheeseburger (the fries were ok). At the seafire grille we tried to order a chicken sandwich, with everything describe on menu, without the bun (we're not at Kennedy Space center, this isn't rocket science) after 3 attempts at explaining without bun, I said forget it, got sandwich and removed the bun myself, sounds petty , but due the frustration, caused by the lack of competent staff, and staff in general it was just another straw on the camels back. The pictures included are at the seafire grille at around 11:30am, approximately 20-30 people waiting in line at serving area, other serving area closed, only 1 cashier, with another line forming to pay. Let me assure this continued throughout the day, at almost every location. The shows seemed mediocre at best, also the watersking show at the stadium, is a thing of the past it's turned into a
half-a$$ed DJ, inviting patrons and their children to dance, not the show I thought i was paying for. Seaworld management should be ashamed of the path they've chosen. DO NOT PATRONIZE!Seaworld has also gone cashless, and they add 5% for credit purchase. I assume this is due to lack of staffs compatance, or ability to make change, either way I prefer to pay cash, and shouldn't be charged for Seaworld taking that ability away from me, and others like me.

We went on 8th June while on holiday, 4 adults and 2 children, the youngest was 6 that day. We felt disappointed and let down as soon as we arrived - no Shamu statue to have pictures taken at, no Shamu mascot either. We thoroughly enjoyed the dolphins nursery, dolphins show and 3 did a dolphins experience and enjoyed it but $60+ each for 15 minutes and about 10 in a group....overpriced I think.

We were left deflated after the Orca Encounter, having seen the Shamu show when the trainers were in the tank and performed with the orcas the Orca Encounter doesnt come close to be as good a show. The show is based now on the environment and saving the planet, seas etc and you watch people on the large screen talking about this but I want to see and enjoy the killer whales performing, I don't see their performing as cruelty. I totally respect and understand why the trainers are not in the water but this show, for me, should be these animals entertaining the audience.

We were also surprised when we found out that the Clyde & Seymour show is no longer there and that was really missed as the mime artists were so funny and enjoyable to watch.

When queuing for the Atlantis ride we couldn't understand why no staff members were there telling you which number of lane people had to stand in so, at one point, people stood where they wanted and some carts weren't filled and then a guest got out the queue and was filling up all the lanes - this is ridiculous for a park this size and the cost paid to enter it - felt understaffed.

We had dining passes and around 8pm were told in several restaurants and eateries that they were closing and we could only go to a grill, I can't remember the name, and it was mobbed, queued out the door and the dining area and tables inside were in a poor state of repair, scratched, dirty, stained...it was not pleasant. I believe the food places should remain open all day as the park was still full of guests and one restaurant shouldn't have to deal with the amount of people.

I was disappointed that the polar bear was away, I did enjoy the manatees, rays, sharks and dolphins show; the 2 kids really liked Sesame Street. We all enjoyed the drone show but surprised there was another show with loud music so near where the drones were so it was distracting seeing 2 things going on at the same time.

Facepainting costing $22 is expensive but we paid it for a treat for the 6 year old.

On leaving we all agreed we enjoyed our day, had fun on some rides and liked some animals but won't return to Seaworld if we return to Orlando.

The park looks nice, but overall SeaWorld Orlando just can’t compete with Disney or Universal. Ride operations were incredibly slow — it often took 4–5 minutes to dispatch a single coaster train. Even with a Quick Queue pass, we ended up waiting with the regular line very early on, and no one even bothered to scan our tickets. Honestly, don’t waste your money on it.

Pipeline and Mako are beautiful, smooth coasters and the clear highlights of the park. Manta and Kraken, on the other hand, feel outdated and a bit rough around the edges.

We also tried the All-Day Dining option, which was a letdown. The food quality was poor and the wait times ridiculous. At Seafire Grill, we stood in line for 15 minutes just to place an order, then another 30 minutes to get our food — handed out by a single staff member moving at glacial speed. If this wasn’t part of a prepaid deal, we would have walked away.

We didn’t get to explore all of the animal exhibits, but the sting ray section was a nice moment of calm. The orca show was fine, but not exactly mind-blowing — maybe just a case of inflated expectations.

In the end, it felt like a park trying to charge premium prices while offering a subpar experience. I’ve definitely seen better, and left disappointed.

Visited here 20 years ago and had good memories. So decided to go back the park was far too busy with loads of school trips there. It was 36 degrees we got through the ticket stand at 9.30 then had to stand at a roped of area to be let through at 10am. It was like a stampede! Why not let people filter through gradually especially in such hot temperatures. Then the bridge didn’t open till 11. We wanted to go on infinity falls but that was shut off till 11am so another stampede. By this time queue times were really high so went on 2 rides and came away. Waste of money very disappointed 🙁

I was a season pass holder and attempted multiple times to resolve an issue where I couldn’t access my passes. Despite spending significant time on hold, I was unable to get assistance. Seaworld continued to charge me for passes that were unavailable through the app or website, despite my repeated calls to customer service.

When I finally spoke to a representative, I was told that it was “my problem” for not driving to Orlando to check on my passes. I was also told that my passes were available and that it was my fault for not using them. To make matters worse, I was hung up on twice, and the representatives displayed poor customer service, lacking active listening and professionalism. No one was able to help me or even cancel the passes I couldn’t access.

I honestly just want a refund for the time I was unable to use my passes.

This experience was incredibly frustrating, and due to the disrespectful customer service interactions, my family and I will not be returning. A company of this size should prioritize customer service and accountability, yet my interactions showed a complete disregard for customers. Very disappointing.

This place is the definition of animal abuse I would like to say that the tanks of the animals in this place are so small half the animals probably could move .

We have just returned from Orlando and whilst there we had a spare day so decided to go to Seaworld we spent over $900 for 4 adults and 2 children. It was the worst day of the holiday and not worth wasting $900 on.
Everytime we went to go on a ride we looked at the queue time, but when we joined the queues we would move a short distance and then stop then after 30/40 minutes waiting with no announcements (depending on which ride it was) one of us would go back to the entrance and ask why the queue wasn’t moving or why no announcements were being put out regarding the wait only to get sorry I don’t know or just a shrug of the shoulders.one ride called the ice breaker had a wait time of 20 minutes, but there was no one at the entrance checking people going through the Quick queue. We went through the General queue only to find it took40 minutes to get to the ride because we noticed the same people kept coming through the Quick queue because of no one checking them. When we got to the ride we were told our granddaughter couldn’t go on it as she wasn’t tall enough we complained about no one at the entrance to tell us this and about people queue jumping, but once again they didn’t seem interested. This happen to several other families.
Both male and female toilets in the park were filthy, most of the urinals were out of order. The toilet cubicles in both male and female were disgusting or broken.
We walked across the boardwalk to get to the other side of the park on several occasions the 1st time was around 11am as we crossed there was two big piles of vomit I complained to 3 members of staff during the day about this and even when we left the park they were still there by then they were really dried out. All day we would see a ride working then go and get in the that queue only to find it stopped working. The only rides we were able to get on was the Ice Breaker and the water ride.
I wrote a complaint to Seaworld only to get a generic reply from them. I then replied to them telling the they hadn’t addressed any of the issues I’d previously put to them to which I got another email back from Seaquest saying.
Dear Phillip,
Thank you for contacting United Parks and Resorts®. I am sorry to read about your disappointing experience during your recent visit. I only wish you would have stopped by Guest Services on the day of visit to have your concerns addressed immediately.
Once again, we sorry for the overall inconvenience.

We did complain at Guest Services and got sorry but due to the volume of people and it being the summer holidays we sometimes experience issues within the park.
I said it was Easter break not summer. That still doesn’t explain the lack of staff, why the rides kept breaking down, no announcements, and lack of hygiene. But we were still not getting any results from them not even when I asked foe some of our money back.
We didn’t go there to see poor animals being exploited we went for the rides, I am sorry to say but the sooner this place closes down the better it’s a blot on the Orlando name and it doesn’t come close to any of the other parks.
DON’T WASTE YOUR TIME OR MONEY ON GOING THERE

I feel disgusted knowing people do this to animals, they need to be free not in a prison for you to enjoy. Hope you feel bad about yourself if you ever visit this place be Ashamed

Never going here again, my parents paid around 1000 dollars for our tickets so we could ride the rides, but it did not end up so well, after we rode 2 rides, we got on one more, but that one closed mid way and we had to get off early, and then we went to a river ride, but right when we were about to get there, it broke down and we had to leave the line, and then our quick pass didn't work on a water boat ride because it was not the right one, which is stupid because sea world didn't say we needed a different quick pass for those rides, so we waited in the main line, and it kept breaking down, and coming back up, and people were stuck when they were on the ride in the sun, and after 2 hours of waiting, we have to leave that ride because it was "broken". Once we got out, ONLY ONE RIDE IN THE ENTIRE PARK WAS OPEN, I KID YOU NOT. We went to go complain, and guess what, they treated us like idiots, they kept saying the rides worked all day, which was bullshit, and even some of the workers were laughing at us when we complained. And sadly, a father and daughter were next to us also doing the same thing, and the father took her daughter to san atonio sea world ALL THE WAY FROM KANSAS. They kept saying it was too "windy" but i didn't feel a damn thing. SO WE GOT SCAMMED 1000 DOLLARS CAUSE OF THE DAM IDIOTS WHO WORK THERE. If they had to close most of the rides down, they should have just closed the park for that day if it was "too windy". Might seem like a friendly theme park who "cares" for their animals and their guests, but no, they could give a dam about us and the animals, they just care about their money.

Great and fun animal shows, cool roller coasters and rides, and fun Christmas events for kids and adults year-round. The Christmas events are excellent, with extraordinary real Christmas music, dynamic light shows, and fun ice skating presentations.

Terrible that animals are treated like this. How can you look at this as human. You have to have no humanity left to accept that a (animal) child is seprated from their mother and family and find that entertaining! Emberassing!

Wow the neglect. These animals should be in the wild,
They are unfairly treated and the aggression you see from the animals it’s so sad

Einfach nur Tierquälerei.
All diese Tiere gehören in die Meere und nicht in Freizeitparks.

Very disappointed with SeaWorld Orlando services. I ordered 3 months in advance the Dinner with Orcas lunch package. I have an autist grandson and he is crazy about sea animals. He was more excited with this experience than with the park itself. We travelled from South America so he could be close to this giant animals.
When the scheduled time arrived (12:30) we approached the place. It was completely abandoned, no one inside, no sign. When talked to a Sea World employee, he had no idea what happened. Called someone and we were told it was canceled. No information, cost refund or not even a sign informing it. I was told I need to go to guest service to request the refund. More than 40 minutes waiting on a queue. Family totally disappointed and I still had to loose time waiting on a queue because their totally lack of respect with customer. Very sad experience! My grandson very disappointed!

Artgerecht ist nur die Freiheit!

I visited SeaWorld today with my family, 1 hour into being there I went to a rollercoaster called Maka. I had a staff member chase after me in the queue to say I had to put my bag in the locker or I can’t ride. I explained to him I need my bag which he rudely interrupted me and said I can’t ride and he’ll take me upto his manager. I said that is fine, in the lift upto the rollercoaster floor where his manager was he then goes away then comes back and says my manager will be with you in 10 minutes, after waiting 20 minutes no manager came to me so I decided to try find a locker as my children had joined the queue for the ride. At the locker I see another member of staff which I explained I need my bag as it contains medical belongings to which he advised I can keep my bag with me. When I get back to the ride the manager and her colleagues are all discussing and pointing at me laughing. When I get on the ride I was approached by another member of staff called Andy who told me to watch my attitude. Anyway I ignore it as I wanted my children to enjoy the day and proceed to ride. When the ride had finished Andy approached me again to say I cannot come back to the ride again. At this point my blood is boiling so I go to Guest services to express my concerns. Not very helpful & advised me staff from Moka had called to say I was being aggressive. The manager from guest services gave me a fast track pass to go back to the ride which we did. Then after another ride we was followed by another staff member. 5 minutes later security approached us to asked what had happened, which I explained and asked them to check cctv. They didn’t do this but agreed the staff was right and escorted me and my family out the park. I’ve took recordings and photographs and will be taking this further. I feel imitated and harassed. What an experience after travelling so far to the USA! Avoid at all costs!

Das ist einfach nur ganz große Tierquälerei. Schaut euch Blackfish an, oder Robert Marc Lehmann. Meeressäuger gehören NICHT in Gefangenschaft.
Unterstützt das nicht und informiert euch vorher.

Just returned to the UK 28th October 2024, spending 31 days in Orlando. Sea World after all the video's about treatment of their animal's declined, but now appearing to be concentrating on roller coasters and rides. Pipeline coater is I think the best. BUT ONE CONCERN IS THEY HAVE GONE CASHLESS YOU HAVE TO USE A CREDIT CARD OR BANK CARD. THEY THEN ADD 5% TO ANY PAYMENT YOU MAKE FOR USING A CARD. You could not make it up.

My hubby and I went on SeaWorld cruise for lunch and thoroughly enjoyed ourselves!! Lovely buffet lunch and met 2 lovely ladies from England ❤️

Our cruise captain Steve was really lovely to talk to , Tessa one of the staff was delightful, everything was perfect.

Stayed overnight and went to Japanese restaurant and was served by Mary who was very nice, friendly and very informative and thorough.

Had beautiful breakfast .

Fully recommend the services from SeaWorld resort and cruise .

Will do it again❤️❤️❤️

Like many other reviews on here, I visited the park on the 26th of September.
Yes it was known that a hurricane was going to have weather impacts on Orlando. Yes SeaWorld still chose to open the park this day. Yes SeaWorld chose not to give any warning that they might need to close. Yes SeaWorld refused to be flexible with their dining package requirements. Yes the park had to close due to weather. Yes I understand and respect this – yes I want to be safe.
I live internationally and I am not able to return to the park on another date.
NO I am NOT seeking a refund for my park ticket, Yes SeaWorld cannot control the weather, Yes I would prefer to be safe. NO I am not willing to pay for a dining package that was NEVER used, that was UNABLE to be used (because the park was closed).
Guest "services" is horrendous to deal with. Upon exiting the park, we were VERY CLEARLY advised, that a refund for the dining wouldn't be an issue, because we are unable to return.
Well.. It's been several weeks, there has been several emails. There has been a VERY lengthy and expensive INTERNATIONAL phone call - all of which have resulted in no compensation & no referral to a complaints line or management. Flat out refused to provide details for a Customer Service Manager (phone or email), refused to transfer my call and refused to advise of how to pursue this further.
I’ve not even mentioned, nor am I complaining about the fact that even during our short two hour visit, the park rides were mostly closed (I think only one was open), the shows that were listed on the app were not running and the park was like a ghost town. All I am requesting, is a refund for the dining package that we were prohibited from using.
Side note- never buy the dining package, as water isn’t included and costs a FORTUNE to purchase, in addition to everything else.
SeaWorld is a joke, don’t bother. Go to every and any other theme park in Orlando.