ServiceTitan Avis 393

Overall, though Service Titan is a great company, it's the people we deal with directly that make the difference. Luke A is a pleasure to work with and is extremely knowledgeable of the product and how to best manage the system to fit our needs!

1 star review for this company. was trying to determine if this was a suitable option to retrofit for our business. The lady just said no.

not an indication on why, not an indication on anything, just then responsed with the preset close of anything esle i can help you with.

this is a 1 star review based on the service i received and it's warranted

Sanny Ng is always a pleasure to work with. She is awesome. Service Titan always offering something new and improved.

Victor Lohr is a standout professional whose commitment to client satisfaction and teamwork is unmatched. He brings a wealth of knowledge to every project, always ensuring that clients receive the best solutions tailored to their unique needs. Victor’s availability and responsiveness are truly impressive—he’s always ready to answer questions, provide guidance, and go the extra mile. His dedication to quality and collaboration makes working with him an absolute pleasure and adds immense value to every team he’s part of.

Omar Elauri is equally outstanding and I value his approachable expertise and genuine dedication to client success. Omar has an incredible ability to understand and address client needs, providing tailored, effective solutions with a calm and confident approach. His availability and willingness to collaborate make him a reliable and supportive team member. Omar’s focus on delivering a high-quality experience is evident in every interaction, making him a true asset to clients and colleagues alike.

Choosing ServiceTitan has been one of the most impactful decisions I have made for my business. They are constantly innovating and making their software better for their users.

Allen has been a quintessential part of getting our ServiceTitan account in tip-top shape.

Kyle is great, always helpful and gets things done.

ServiceTitan is an amazing software for the trades!

Our customer service rep is awesome...but the company's lack of concern for the accounting side is horrible. Your software is useless unless you have an accounting side to it. You need to devote more resources to the bridge between ST and QB. This bridge has been plagued with issues for the 3 years we have been on board....in fact in 3 years, I do not know what my bank balance is due to all the export failures.....we are contemplating other platforms because of the lack of help and the amount of issues we have with the exporting function...in fact my accountant is asking for more money from me, because of all the issues.

We have a bi-weekly Success call with our Success Manager Josh Smith, he is very thorough and makes sure he is doing everything he can to help us succeed. Great work Josh!

My CSM Jennifer W. is awesome. Has answers or finds them quickly for us.

Roberto worked with several teams within Service Titan to help with an urgent need our company was facing. I truly believe that he wants nothing but for our company to be successful and to enhance our use of the platform to its fullest.

The product is awesome and so is my new advisor Sam. he gets back to me with real information that moves my use of the product in small ways continually. These small assists are so important int he overall use of the software its making a HUGE impact.

Our experience with ServiceTitan has been nothing short of outstanding. From the seamless integration to the intuitive user interface, every aspect of this platform has significantly enhanced our operational efficiency. The customer support team is incredibly responsive and knowledgeable, always ready to assist with any queries or issues we encounter.

ServiceTitan’s robust features have streamlined our scheduling, dispatching, and invoicing processes, allowing us to focus more on delivering top-notch service to our clients. The real-time reporting and analytics tools have provided us with invaluable insights, helping us make informed business decisions.

We highly recommend Service Titan to any service-based business looking to elevate their operations and achieve greater productivity. Their commitment to innovation and customer satisfaction is truly commendable.

I appreciated the roll out (onboarding) and how detailed it was. Weeks of training before I needed to dive in was helpful.
My success rep is extremely helpful. We meet approx every 2 weeks to dive deeper and make sure I understand all the functions I’m using now. The ServiceTitan support is the best I’ve ever seen.

Service Titan gave us the features to scale and expand our business. The implementation team was great and the ongoing support is excellent. They also have a lot of options for users to network with each other and hose a lot of programs for users to help learn from each other and learn the program better.

CSM team was very helpful appreciate everything you guys do

Like any software there are always fixes and improvements to be made but Service Titan is definitely one of the top out there.