ServiceTitan Avis 393

Horrible Experience Zero Stars

I have never written a bad review 1st one ever.

We were intereseted in using Service Titan. I had my Service manager & office manager look into it.
I have never dealt with a company that has treated its customers as they have treated us. We were legitimately interested in using their services. So glad that we have found out early on what kind of people they are now. My Service Manager was coerced into electronically signing my name to their contract by thier sales staff. I was not in the office that day. (at a dr. appointment) After getting the contract signed t
hey began taking money out of our account. Bare in mind we are not using there system yet. So 2,600+ dollars later we have nothing. I told them that the contract that they have was not signed by me an it is invalid. They told me that I would have to pay the eary termination fee of 6,000 dollars to get out of the contract. How do you hold a customer hostage to use something that doesn't work for them? We are an honest Company & will always go the extra mile to make our customers happy. Guess that is not in thier business model. It's too bad they couldn't have been gracious enough to realize that thier product just doesn't work for us. Maybe take that info to improve upon what you already have and make it better. Who knows, maybe in the future we could have done business together.
I have been advised by Service Titan to seek legal councel.
Thanks Service Titan

Our current CSM, Rae Phillips, is awesome. So thorough and fantastic at follow through. She leads, advises, coaches, encourages, and problem solves like a boss.

Victor has been an excellent business partner. No problem is too small or too big for him to help us through. He's quick to offer alternative solutions when we need them, and is in tune enough with our business model and how we operate to offer relevant solutions for us. Huge fan!

The onboarding and post live support is fantastic. They are always updating the product based on user feedback. The best software for the home services industry that is available.

Service Titan has played a pivotal role in streamlining our internal processes.

We are on our 2nd year of operating our business on Service Titan. It takes the first full year to completely adapt and get your processes flowing. We have had 5 specialized individuals really take us to the next level operating on Service Titan. We added two Pro Products the past year implementing them had a few bumps but we were able to get additional help on getting the most out of them. We look forward to continuing to work with our Customer Success Manager to keep up learning and grown to maximize it for our company!

***First Service Mechanical was using Service Trade previous to our onboarding with Service Titan. We had a terrible on-boarding experience with Service Trade. After the initial 30 days we had almost no help with any questions or concerns. If we did have questions, the only contact was to text the tech chat box that responded by sending us an article to read. If the article was of no help, we had to find our own work around. We had to do all of the troubleshooting. It was extremely frustrating to not get answers to questions.

I am delighted to report that we have had the exact opposite experience with Service Titan! We love that we have had constant communication with our own support person in Service Titan from the beginning of our onboarding. All of our success managers at Service Titan have been great! We have been working with Nick Lopiano for the last few months. We cannot say enough about Nick! He is outstanding! He is by far the best and most informative Service Titan success manager that we have worked with yet! We are extremely impressed by his dedication to making Service Titan a successful tool in managing our company.

FSM is a commercial HVAC company. Our workflow is not a typical Service Titan customer. Nick skillfully addresses all of our commercial HVAC concerns. Nick has thoroughly answered all of our questions and found answers to all our problems. If Nick does not know the answer when we meet with him, he promptly responds with an answer to his research by e-mail the following morning. He includes a “how to” video for easy explanation.

Nick has patiently stuck with us and given us so much time and attention. He has never rushed through our Zoom meetings. His knowledge of Service Titan has helped us understand the power of reports in Titan and better practices with helpful tools and tips. We are using Service Titan more effectively because of the support that we have found from Nick. If Nick cannot find an explanation for our questions, he brings Parker into our Zoom meetings as well. We are so grateful for being allowed to be heard and he patiently works so hard to find solutions for us to equip our team to successfully use the software. I am extremely impressed with Nick and working with him has really helped us grow professionally.

Shilpa is so responsive and ready to help us out always!

ServiceTitan is an industry tool for those contractors or service providers looking to take their business to the next level. The software is constantly improving and adapting with the changing times. Having one software to manage marketing, dispatching, financing, follow-up and so much more, makes a huge difference for our team.

They are knowledgeable and great at problem solving

Absolute horrible experience, they promise the world, and when it comes time to deliver, they provide nothing less than 1 star service.

They are trying to lock my small business into a 2 year contract that is vague and catered to their defense, which would be ok if they delivered on what they promised.

After repeatedly dropping the ball throughout integration and data import, they tell us that we have to MANUALLY do payroll? wasting our time and our money.

I could make this review much longer, but please beware of this company, look at their google reviews, they are all the same. Locking people into contracts and sending them to collections. BUYER BEWARE

Update: SERVICE TITAN, If “your sorry” then do something to fix it, don’t fill me up with empty words and promises.

Great System for HVAC trade, dependable, robust, customizable, catering to your needs, and Friendly & Knowledgeable after-sales Account/Success Manager including Support Techs.

Our success manager is VERY responsive and support team is helpful as well.

The Service Titan agent was able to help walk me through a messy transaction, plus a provided a written step procedure outline for the future.

They have a full innovative product that comes thru every time. As with anything there is always issues but if you work with them they have always come thru with solutions that work. I shopped them out when prices went up and no one else offers everything they do. I would have had to buy multiple software's to do what Service Titan does for me today. I am very happy with the product. It is innovative, easy to use, convenient for the customer and support has been great.

I have done several reviews of the team members I have worked with - all great! The product? Also great. I underestimated how much learning as well as trial and error would be involved in terms of actual implementation. Several of us did trainings together and while the training felt comprehensive at the time, actually using the product - dashboards, reports, etc. has been overwhelming from a leadership perspective. I am forever grateful for Ashley for almost literally holding my hand and helping me to find my way. She has been helpful in explaining the why's and how's, getting answers for me, helping me find the best ways to do things so I'm not constantly trying to do things the hard way! Product is amazing, but it DOES take an expert to help you acclimate to all of it, especially coming from a less than optimal product.

Moving to Service Titian was the best decision our company has made! We have been live for 2 years and seen significant growth, increased efficacy & accountability across our entire company thanks to this software! Onboarding was grueling but we were warned that it was going to be a lot of work and we would get as much out of it as we put in, our Onboarding Specialist Erin was AMAZING and our Success Manage Victor is AWESOME!
It is worth every penny we pay for it!!

The check lists are a great way to creat value with the customer and the tracking is great.

I like the system, Is pretty cool and simple