Made deposit without thinking which meant my reward would’ve been much less although I made a 2nd deposit to make the difference up. Contacted customer service about this and they manually rewarded th... Voir plus
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Lisez les avis des autres
Signed up for a shares ISA via an advertisement offering Cashback via Quidco. Was happy to save the money to meet the requirements to receive £240 cashback and Quidco themselves were offering a £100 b... Voir plus
L'entreprise a répondu
it was very easy to open my account, unlike most providers nowadays who want everything from ablood sample to a sample of your DNA
We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
Coordonnées de contact
High Street 2, SK8 1AL, Cheadle, Royaume-Uni
- shepherdsfriendly.co.uk
4,1
Bien
974 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So easy to set up
2 juin 2026
Avis spontané
Very easy and efficient opening of new…
Very easy and efficient opening of new isa account
5 juin 2026
Avis spontané
really easy to setup much better…
really easy to setup much better options than a lot of over 50,s plans.
recived documents etc really quickly would recomend to anyone to use.
28 mai 2026
Avis spontané
No Gimmicks Good Value
I felt the policy provided good value for money, less on offer by way of introductory value(incentive) however when you consider the level of cover and the straightforward application process I think SF are giving their customers excellent service
27 mai 2026
Avis spontané
There a scam payed me out before…
There a scam payed me out before recievieing medical records and found something dated to an complete issue an now they are trying to ask for the payments back after mis-selling the policy and leaving me in a financial and mental absolute piss poor would not recommend these low ballers, due this it is forcing me back to work 2 months early against doctors orders
Thanks shepherd friendly assholes
21 mai 2026
Avis spontané
Réponse de Shepherds Friendly
Hello Sean,
Thank you for your review. I'm sorry to hear about your experience.
When applying for a plan, it’s important that all application questions are answered accurately. We’ve been in touch to discuss this with you.
On our Help and Support page, you can find out more about what you can do next: shepherdsfriendly.co.uk/help-and-support/
Kind regards,
Elena
Very good option for inexperienced investors.
As I, personally, had just joined Quidco, and signed up to Shepherds Friendly Investment ISA through them, I did quite well financially by doing this.
Also, I've wanted to get a little bit involved in an Investment ISA for quite a long time,but, having very little experience in doing so myself, Shepherds Friendly seems a very sensible option to take up.
9 mai 2026
Avis spontané
Easy process
Very easy process to open a junior isa for our 3 week old! Every fee clearly laid out to give an informed financial decision which I’m sure he will appreciate when he’s 18
1 mai 2026
Avis spontané
One of the easiest set-ups for an ISA
One of the easiest set-ups for an ISA product I've ever encountered, quick to answer a query on the phone - all round great customer service.
7 mai 2026
Avis spontané
Easy to open my account
Easy to open my account and amazing to receive my bonus really unexpected but a fantastic gesture.
26 avril 2026
Avis spontané
Don't waste your money
Don't waste your money, policy okay up to the point you want to claim. Long term sickness. Diagnosed with heart failure. The communication was poor and slow. They brought up past medical conditions which l had never claimed for. And when trying to claim for some thing severe. They just did not want to know. Hence do not waste your money or time.
29 avril 2026
Avis spontané
Réponse de Shepherds Friendly
Hello Kevin,
Thank you for your review. I'm sorry to hear about your experience.
When applying for a plan, it’s important that all application questions are answered accurately. We’ve been in touch to explain the information we would have needed to progress your claim.
On our Help and Support page, you can find out more about what you can do next: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
Straightforward and simple.
22 avril 2026
Avis spontané
I am a new member but even so I’ve…
I am a new member but even so I’ve found everything very easy and look forward to the future with investing
14 avril 2026
Avis spontané
LOW INTEREST RATE. CANNOT WITHDRAW YOUR MONEY EASILY.
IN NOVEMBER 2025 I INVESTED SOME MONEY WITH SHEPHERDS FRIENDLY. I WAS INFORMED IN APRIL 2026 I HAD MADE 3.75% INTEREST ON MY INVESTMENT. I WAS VERY DISAPPOINTED AS I EXPECTED A BETTER DIVIDEND THAN 3.75% FROM A FRIENDLY SOCIETY.
I DECIDED TO REMOVE MY MONEY AND REINVEST ELSEWHERE.
I THEN TRIED TO WITHDRAW MY MONEY FROM SHEPHERDS FRIENDLY AND FOUND IT IMPOSSIBLE TO DO THIS ONLINE.
I CONTACTED THEM VIA EMAIL AND FOUND IT VERY DIFFICULT TO GET THEM TO RELEASE MY MONEY.
WHY DOES THIS COMPANY TAKE YOUR MONEY THEN MAKE IT VERY DIFFICULT FOR THE CUSTOMER TO GET IT BACK.
THE MONEY BELONGS TO THE CUSTOMER NOT THE INVESTMENT COMPANY.
NOT IMPRESSED WITH THIS COMPANYS RETURN ON MY INVESTMENT OR THE FACT THAT YOU HAVE NO CONTROL OF YOUR MONEY ONCE IT IS INVESTED.
VERY UNHAPPY EXPERIENCE WITH SHEPHERD FRIENDLY.
I DO NOT RECOMMEND.
17 avril 2026
Avis spontané
Réponse de Shepherds Friendly
Hello Jim,
Thank you for taking the time to share your feedback. As a mutual, we always value comments from our members, and we’re sorry to hear that your experience hasn’t met your expectations.
We take decisions about bonus rates very seriously, and our investments are managed with the aim of providing more predictable performance over time by carefully managing market volatility. Each quarter, we provide our members with an investment update, which provides a detailed commentary of the performance of our With-Profits fund, the wider market, and the bonus rate that has been applied to the plan.
Like any investment, returns can fluctuate. AER shows how much an investment could grow over a year if returns were to remain at the same level throughout that period. Bonuses are reviewed and applied quarterly, so future rates may be different.
Our goal is to provide higher returns over the medium to long term compared with a bank or building society account, and investments are generally intended to be held for several years. In your bonus rate email, you can read our latest investment update for more information.
We’re also sorry to hear about the difficulties you experienced when trying to withdraw your money. This certainly isn’t the experience we want for our members, and we’d like to look into this for you. I’ve sent you an email through Trustpilot asking for a few details - please could you reply with your phone number, plan number and postcode so we can help.
If you have any questions in the meantime, please don’t hesitate to get in touch with our Member Services team here:
https://www.shepherdsfriendly.co.uk/help-and-support/
Kind regards,
Lauren
Simple and straightforward to set up my…
Simple and straightforward to set up my ISA
17 avril 2026
Avis spontané
The process was simple and the offer is…
The process was simple and the offer is attractive.
20 mars 2026
Avis spontané
Thinking I had paid to find I had to do…
Thinking I had paid to find I had to do it all again, not good
2 avril 2026
Avis spontané
Réponse de Shepherds Friendly
Hello Simon,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a few details. I've sent you an email through Trustpilot asking for these. Please could you reply to the email with your full name, plan number and email address?
If you have any questions or further feedback, please don't hesitate to reach out to our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Lauren
Great company
Very clear information about the products on offer and extremely easy to open a plan. Regular updates on how the plan is performing. Great service
1 avril 2026
Avis spontané
Great experience when opening an ISA with Shepherds Friendly
The agent I spoke to was extremely helpful and very professional. She covered everything I needed to know about opening an ISA.
1 avril 2026
Avis spontané
Easy to set up and company was excellent
Easy to set up and company was responsive
4 mars 2026
Avis spontané
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