Made deposit without thinking which meant my reward would’ve been much less although I made a 2nd deposit to make the difference up. Contacted customer service about this and they manually rewarded th... Voir plus
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Lisez les avis des autres
Signed up for a shares ISA via an advertisement offering Cashback via Quidco. Was happy to save the money to meet the requirements to receive £240 cashback and Quidco themselves were offering a £100 b... Voir plus
L'entreprise a répondu
it was very easy to open my account, unlike most providers nowadays who want everything from ablood sample to a sample of your DNA
We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
Coordonnées de contact
High Street 2, SK8 1AL, Cheadle, Royaume-Uni
- shepherdsfriendly.co.uk
4,1
Bien
972 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Offered £325 bonus through website…
Offered £325 bonus through website TopCashback, and then declined the claim. One star review!
2 janvier 2026
Avis spontané
Réponse de Shepherds Friendly
Hello,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.
So that I can look into this for you, I've sent you an email through Trustpilot asking for more information. Please could you reply with your full name, plan number and email address?
Or, you can reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
Easy to set my account up
It was easy to set my account up and arrange a monthly direct debit. My first payment went in on the planned date. Great communication upon setting up my saving plan.
23 mars 2026
Avis spontané
Very easy to progress through…
Very easy to progress through application and start a policy. Easy to select what is best for me and set a budget.
24 mars 2026
Avis spontané
A Great Introduction to Investments
Really simple setup, all done electronically and everything seems really clear. Great initial offer to start with and hoping to get some great returns from my investments. I like the app and how clear all the documentation was too.
23 mars 2026
Avis spontané
Shepherd's Friendly got back to me…
Shepherd's Friendly got back to me straight away with a reply to my question. Thanks
31 mars 2026
Avis spontané
Isa set up
Really easy and straight forward to open isa, lots of information to help make informed choice, options of investment opportunities
30 mars 2026
Avis spontané
no cashback for almost a year!
Opened ISA with SF in may 2025 via quidco cashback.
it says cashback claim can take up to 6months, but its been almost a year with no response. when contacting quidco they say retailer hasnt responded yet. easy to trick people and they they money, harded to meet their own obligations. shamefull business tactics, especially for company that you trust your money with!!
4 mai 2025
Avis spontané
Réponse de Shepherds Friendly
Hello Hubert,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.
I've looked into this for you, and the transaction didn't track through Quidco. Whilst most transactions track successfully, this can happen occasionally, particularly if Cookies are rejected.
We'll pay the cashback to Quidco on the 3rd April and then they will credit it to your account. This may take a few days.
If you have any questions in the meantime, please don't hesitate to reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
The investment plan is easy to…
The investment plan is easy to understand and transfer funds
26 mars 2026
Avis spontané
I opened a junior ISA
I opened a junior ISA, arranged £1000 to be deposited and claimed £125 bonus. A total of £1125 appeared in the account within the day but then it all disappeared and a week later it keeps showing £0! Not impressed. Spoke to a very nice man and assured me they will investigate and get back to me in 2-3 days. Fingers crossed. At least the money has not gone from my account.
Also, it is very difficult to find the log out button on your webpage. Poor security.
UPDATE 01/0/2026 I had to call again a week later to find out what is happening with my account because no one followed up on it as promised. My initial payment did not go through but no one could tell me why and no one bothered to follow up on that to make sure I knew what was going on.
I have lost all trust and confidence in Shepherds and cancelled the account. I will not use them again.
27 mars 2026
Avis spontané
Réponse de Shepherds Friendly
Hello Kate,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a few details. I've sent you an email through Trustpilot asking for these. Please could you reply to the email with your full name, plan number and email address?
If you have any questions or further feedback please don't hesitate to reach out to our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
All the information I needed was there…
All the information I needed was there to hand to read through and understand the plan. It helped me chose the right thing for me and so I signed up right away.
19 mars 2026
Avis spontané
Very good e perfect no constant phone…
Very good e perfect no constant phone calls really happy
24 mars 2026
Avis spontané
Easy to set up and the app / website is…
Easy to set up and the app / website is easy to use and navigate
17 mars 2026
Avis spontané
I took out a policy
I took out a policy.
Very easy to set up online.
Excellent quote especially as I am over 50.
Thank you.
4 mars 2026
Avis spontané
Easy to set up and everything is in one…
Easy to set up and everything is in one place in an easy to navigate app.
7 mars 2026
Avis spontané
Easy to use an set up and great…
Easy to use an set up and great communication
9 mars 2026
Avis spontané
Instant quote and really easy to use
Instant quote and really easy to use. The best life insurance I have found , application is easy and the customer service is excellent
27 février 2026
Avis spontané
Highly recommend
We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds.
My daughter who has recently turned 18 last year had her trust fund in shepherds friendly and managed to release her money without any issues
1 février 2026
Avis spontané
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