Made deposit without thinking which meant my reward would’ve been much less although I made a 2nd deposit to make the difference up. Contacted customer service about this and they manually rewarded th... Voir plus
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Lisez les avis des autres
Signed up for a shares ISA via an advertisement offering Cashback via Quidco. Was happy to save the money to meet the requirements to receive £240 cashback and Quidco themselves were offering a £100 b... Voir plus
L'entreprise a répondu
it was very easy to open my account, unlike most providers nowadays who want everything from ablood sample to a sample of your DNA
We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.
Coordonnées de contact
High Street 2, SK8 1AL, Cheadle, Royaume-Uni
- shepherdsfriendly.co.uk
4,1
Bien
972 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to open account online
Easy to open account online, following instructions No issues
4 novembre 2025
Avis spontané
Experience
It's too soon for me to provide a constructive review as I have only just opened the account. What I can say is that the process was smooth and clear.
5 novembre 2025
Avis spontané
Nice and straightforward to use plus…
Nice and straightforward to use plus efficient and quick in applying my bonus
1 novembre 2025
Avis spontané
It was easy to set up the account
12 novembre 2025
Avis spontané
Great experience all round!
Best ISA bonus I’ve seen for a long time and it was applied straight after I opened my account. The document that were sent were so easy to read and understand so I know I was making the right decision for me with opening the Investment ISA. Friendly team emailed me back with a quick response when I had a small query. Would recommend Shepards Friendly to friends and family!!
4 novembre 2025
Avis spontané
Easy to use application process
25 octobre 2025
Avis spontané
Easy to use
Easy to use, great experience setting up accounts for all 3 children.
28 octobre 2025
Avis spontané
Did not pay Topcashback payment after…
Did not pay Topcashback payment after taking out a £20k stocks and shares ISA. Although I went through the process to find out why Shepherds Friendly did not pay the Topcashbback payment, after 6 months of waiting for an answer their reply was "no commission was due on this order" Yet the reason why I invested in Shepherd Friendly was for the Topcashback payment. Be aware if this is why you are investing in the company!
3 novembre 2025
Avis spontané
Réponse de Shepherds Friendly
Hello,
Thank you for your review. I'm sorry to hear that you had trouble with your TopCashback. I'd like to look into this for you, so I've sent you an email through Trustpilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?
Or you can get in touch with our friendly Member Services team using our Help and Support form: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
Great incentive…
Great incentive through Emma’s Diary to set up an account for our baby, received the bonus really fast too. Thank you Shepherds Friendly!
21 octobre 2025
Avis spontané
Very poor junior ISA rates
Very poor junior ISA rates, 3.75% for the year. Wish I’d known this before setting them up. They made the quarterly bonus sound attractive, but in reality, just not worth it.
********
In response to your reply:
To be honest, I'm not happy with the 3.75% rate, but the past 2 quarters only hit 0.5%, which as a whole means your investment managers are doing an awful job. My personal ISA has already hit a 24% return (with a different company) over a 6 month period. I realise this is an exceptional return, but if they can hit this, and your guys cant get a decent fraction of this, then there is something clearly wrong. Kids should not be penalised simply for being kids. I will be moving these ISAs away from you in the near future.
10 octobre 2025
Avis spontané
Réponse de Shepherds Friendly
Hello Tony,
Thank you for your review. We always value feedback from our members, and I'm sorry to hear your experience wasn't as you'd expected. We take decisions about bonus rates very seriously, and the recent reduction reflects a number of market and economic factors.
The bonus rate of an Annual Equivalent Rate (AER) of 3.75% is for the period from 1st July to 30th September 2025. Like, with any investment, returns can fluctuate, so AER shows you how much the investment could grow in one year if investment returns were to remain at the same level all year. We pay bonuses quarterly, so your next bonus rate may be different from this one.
Unlike with an index-linked fund, a with-profits fund offers a more predictable investment performance by actively ‘smoothing out’ the daily ups and downs of the market. Our fund managers use a careful and proactive investment strategy to smooth out the impact of this year's volatility on your investment. While market ups and downs have eased compared to earlier in the year, ongoing inflation, slower economic growth, and higher interest rates mean there’s still some uncertainty.
With our Junior ISA, we aim to provide your child with higher returns in the medium- to long-term, compared with what you’d get from a bank or building society account. So you should aim to invest for no fewer than five years.
In your bonus rate email, you can read our latest investment update for more information.
If you have any questions, please don't hesitate to get in touch with our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena
Avoid Shepherds Friendly Sick Pay…
Avoid Shepherds Friendly Sick Pay Policy
Do not take out this policy. It does not pay out if you’re off work due to mental health reasons unless you’ve been formally sectioned. I wasn’t informed until three months later, by letter, that my claim had been deemed null and void because they decided my mental health wasn’t “severe enough” to qualify.
Throughout the process, I received no replies to any of my emails, and although I was repeatedly promised call-backs, not a single one ever happened.
22 juillet 2025
Avis spontané
Réponse de Shepherds Friendly
Hello Kelly,
Thank you for your review. I’m sorry to hear that your experience wasn’t as you’d hoped.
We always aim to make fair decisions for our members when it comes to Income Protection claims.
Mental health conditions are one of the most common reasons our members claim, and we’ve supported many members through this when they meet our Terms and Conditions.
We’ve been in touch to explain why we weren’t able to pay you this time.
If you have any more questions, please don't hesitate to reach out to our Claims team.
Kind regards,
Elena
Simple and straightforward - what more could you want
Simple and everything explained in a straight forward manner
30 septembre 2025
Avis spontané
Great Service
Great Service, I used the wrong email address and a lovely lady called me and sorted the issue out. Excellent customer service.
7 octobre 2025
Avis spontané
refused my claim total scam off work…
refused my claim total scam off work doctors note etc now left out pocket by thousands please don't use this company
27 septembre 2025
Avis spontané
Réponse de Shepherds Friendly
Hello Ann,
Thank you for your review. I'm sorry to hear about your experience.
We always aim to make fair decisions for our members when it comes to making an Income Protection claim. I'd like to look into this for you, so I've sent you an email through Trustpilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?
Or you can get in touch with our friendly Member Services team using our Help and Support form: https://www.shepherdsfriendly.co.uk/help-and-support/, selecting the option 'I have a query relating to an Income Protection claim'.
Kind regards,
Elena
Great information
Great information, well organised and easy illustration.
12 septembre 2025
Avis spontané
Very poor.
Very poor.
Opened an ISA with £20k via TELUS Health who my employer promoted £400 cashback with SF. After not receiving the cashback I raised a claim with TELUS who today after almost 5 months received an answer from SF to say the purchase was either not completed correctly or I received cashback via an alternative method. Both statements are false and it feels like they just don't want to honour the cashback promise. Anyway I shall be transferring to another ISA and won't get involved with this company again
12 septembre 2025
Avis spontané
Réponse de Shepherds Friendly
Hello Monty,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a bit more information. We've sent you an email through Trustpilot requesting a few details so we can help you. Please could you reply to the request with your plan number or postcode, contact details, and the best time for us to reach you?
Kind regards,
Rosie
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