Shepherds Friendly Avis 

I was looking for a secure tax- efficient way of saving for the future. They keep me informed about progress. I am likely to invest more money up to the limit.

easy to set up and app is easy to deposit extra when you want

Easy to understand staff, no pressure, attentive, polite,
Good shopping experiance

The Shares ISA account has some appealing features however, it’s not as easy to add money as other providers, e.g. having to use a debit card. Similarly, the colour scheme of the app means that you cannot see the card number when you are typing it in!

Simple application process all very straight forward.

Very good customer service.

For the past two years I have been paying an amount of £35 a month in anticipation of myself going into surgery for a torn ligament, only to be told that they will now no longer pay out and will refund me my money I have paid already as I'm physically unfit to claim what I was paying in for.

Quick update for you Shepherds friendly all my information was correct at the time of signing up 2 years ago and things change each year I know at the moment I am physically not fit for work as I have had surgery I can not put any pressure in my left foot I can not walk with out the use of crutches.

Shocking service do not use

I didn’t expect to have to wait for my interest23

Very good so far but it's early days as to how the investment progresses.
Hoping for a decent return.

This is the second Junior ISA I have taken out to save money for my two daughters. Easy to do and friendly staff a telephone call away. Highly recommended.

A bit of confusion with money going into my account instead of my wife's, but all sorted with a phone call. A shame that joint accounts are no longer available.

I have given 3 stars as I can only comment on the opening up of the Child’s ISA. This was a simple and smooth process.

I can’t give 5 stars as I don’t know how the customer service would be if I had an issue.

Easy to open the account. Very happy with the £100 cash back into the sccoubt!

Dissapointed with the outcome of income protection claim which was rejected due to other medical reason not related to actual claim. I was paying premiums for 4 years and been genuine customer who took the insurance in hope to have that support when and if needed. Claimed for physical illness, but refused payout for completely different reason. Really unfair and hurtful decision which left me stranded. I would not recommend as your claim would be turned down when you need it the most! I would understand if my claim was related to something i have not disclosed/agent not marked while taking out the policy, but reason for my claim was completely different and genuine.
*** update to your response***
My claim was not related to the issue described... therefore I feel i have been missold and cannot use the policy while I need it... and I do need it...

Hvery easy to set up even on a phone

We are very grateful for the assistance we have received with our online account enquires. The account is simple and quick to set up with intelligible and understandable terms and conditions for a mother of twos. Once again, our many thanks indeed.

It was an straight forward. I find it easy for me to follow the prompt and it's time efficient I thought it would take me long to apply I say this because some of the system being used appears to be a bit complex

Good service

The company itself are very good! But the website! Very different experience, my password doesn'twork, then I reset it, it says it matches I go into log in again, then it doesn't work - it doesn't match or fit the conformation.......so I try and download the app....then my ISA number also doesn't work!