Shift doesn't allow to cancel subscription. No cancel subscription options in the app in account - it says techical issue - please contact support. Writing request to support it says: "Failed, you... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I contacted support to figure out why I was not able to sign in with my Gmail or Hotmail accounts. I use DuckDuckGo as my default internet browser, and when the error message was telling me about Micr... Voir plus
L'entreprise a répondu
I am a guy who gets message across so many different platforms (slack, Monday.com, google chat, WhatsApp, Twitter, Messenger, the list goes on), and Shift makes organizing all my comms and saas produc... Voir plus
L'entreprise a répondu
Great product that has eliminated many extra open programs on my desktop. Regular updates let you know the team is active and constantly improving the platform. I'm a contractor so I need to be checki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Shift is the first fully customizable browser that empowers you to make the most of your life online. Shift allows you to drag and drop apps, bars, and controls, to create a central hub that adapts to however you work. Sign into 1,500+ web apps, swap instantly between Spaces for work, side hustles or personal browsing, and stay logged into multiple accounts at once. In addition, Shift is proudly pioneering carbon-neutral browsing as part of its promise to reimagine what browsers can do—not only for users, but for the planet. Founded in 2016 in Victoria, British Columbia, Shift is a Certified B Corp within the Redbrick portfolio.
Coordonnées de contact
Victoria, Canada
- support@shift.com
- shift.com
4,1
Bien
586 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect A+
Changing my Primary Email address could have been a nightmare, but it all worked effortlessly and flawlessly.
2 mai 2023
Avis spontané
Réponse : Shift
We're so glad you got what you needed! Just so you know, we're also currently working on a solution that will make changing your Primary even easier, in case you ever need to make the switch again. We appreciate you taking the time to share your experience :)
Pleasantly surprised
I was surprised and pleased at how quickly I received a response. Now, I'm just waiting to see if my refund comes through.
3 mai 2023
Avis spontané
Réponse : Shift
We're sad to see you go but will be happy to welcome you back one day soon! Please note that a refund can take up to 10 business days to appear on your statement, in case it doesn't show up right away. We appreciate you taking the time to share your experience.
The platform is a bit heavy.
2 mai 2023
Avis spontané
Réponse : Shift
Thanks so much for taking the time to share your experience! Shift can sometimes take up some resources if you have a lot added to your setup. There's certainly a bit of a tradeoff for the convenience from having everything in one place versus scattered across various browsers and windows. Our team continues to work hard to improve Shift and make it even better. We appreciate the feedback!
Although I ultimately stopped using…
Although I ultimately stopped using Shift, I had a great experience. It wasn't an issue with the tool, just a change in our strategy and no longer needed it. The staff was great when I encountered an issue. Will use again when the need strikes.
1 mai 2023
Avis spontané
Réponse : Shift
Thanks so much for taking the time to share your experience with Shift! While we're sad to see you go, we'll be happy to welcome you back one day soon!
Réponse : Shift
We're so glad to hear you go what you needed! Thanks for taking the time to reach out to our support team and for sharing your experience. Should you ever need help again or think of anything you'd like to share, reach out to our support and success team anytime support@tryshift.com
A great tool
A great tool that helps me manage efficiently my daily workload in different professional areas. Thank you!
30 avril 2023
Avis spontané
Réponse : Shift
Thanks for taking the time to write a review! We're thrilled to hear that Shift helps you manage everything better and work more efficiently. If you ever have any questions or think of any other feedback you'd like to share, feel free to reach out to our success team anytime! support.tryshift.com
Amazing 5 star customer service!!!
20 avril 2023
Avis spontané
Réponse : Shift
Thank you so much for taking the time to share your experience. Our support team is always happy to help!
Shift has improved my workflow…
Shift has improved my workflow significantly. It is no longer an inconvenience to have as many email accounts as I do for work. My productivity has improved and I don’t get lost in what I am doing trying to find things. Perfect application for anyone in IT that works for an MSP
29 avril 2023
Avis spontané
Réponse : Shift
We're thrilled to hear that Shift has become an essential tool for you! Thanks so much for taking the time to share your experience.
Worked with a team member to cancel and…
Worked with a team member to cancel and refund my service because I wasn't using it to it's fullest potential. They were able to direct me to the right place and solving it was easy.
I told them I'd gladly recommend Shift to other people as I have members of my team that love the workflow.
27 avril 2023
Avis spontané
Réponse : Shift
We're so glad to hear you got what you needed and that Shift is working well for your team members!
Réponse : Shift
We are always happy to help! Thanks for taking the time to share your experience :)
Quick and effective convo with Jessica…
Quick and effective convo with Jessica Huebner!
21 avril 2023
Avis spontané
Réponse : Shift
Thanks so much for the kind words! Our team is always happy to help. Reach out anytime to with any questions or feedback you might have :)
Finally! A human instead of a bot!
I had an issue with my account that was mostly my fault and instead of getting a chatbot I got a person that was able to email back and forth with me until the issue was resolved.
20 avril 2023
Avis spontané
Réponse : Shift
So glad to hear our team was able to assist you! We are always happy to help and we appreciate your patience. Thanks for taking the time to share your experience :)
Buggy Product and HUGE price increase
This product has a couple decent concepts. For people who have dozens (or hundreds) of chrome tabs open, particularly with more than one google account, it is a great concept. Unfortunately, the execution is fairly poor. The product is very buggy. Every day, multiple times, the entire program just completely shuts down. When you email customer support, you'll get an answer a day later that basically asks for more information and says that their engineers are working on it, but you won't get any resolution for months (if ever).
But, as buggy as the product is and as frustrating as the poor CS is, I was strongly considering renewing at the previous rate. But, instead they jacked up the prices. It's now $150 per year for what is basically a browser that allows multiple logins at once. But, good luck expressing to them how absurd this is. All you ever hear back is how much they've thought about the price increases and how rare complaints are.
Okay, if you say so. When your churn goes through the roof, do me a favor and don't come begging your old clients to come back. You had a chance to take care of the longstanding clients and instead you decided to ignore concerns and jack up the prices.
19 avril 2023
Avis spontané
Réponse : Shift
We are sorry to hear that you have had a negative experience with our product and customer support. We appreciate your feedback and take your concerns seriously. Regarding the technical issue you mentioned, we understand that this has been frustrating for you. This is not the typical user experience and our engineering team is actively working to address this issue.
The decision to increase prices was not made lightly. We value all customers, including you, and we had to balance the increasing costs of developing and maintaining software. With several new features, the new price point better reflects the value of the product. If you have any further concerns or feedback, please do not hesitate to contact us directly.
50% price increase is saying F#CK to your customers
I am using Shift for years.
But a 50% price rise is robbery. I understand that everyone wants to make extra profits these days. But to be honest: 50% price increase doesn't meet 50% extra features.
19 avril 2023
Avis spontané
Réponse : Shift
Thanks so much for sharing your thoughts. Our prices actually already increased last year! We're just in the process of migrating everyone on the previous plan over. There are 5 new features that are already available on our Alpha and Beta channels that will soon be available on the main channel, in addition to a UI refresh coming soon as well. The decision to increase prices was not made lightly and we knew it would impact some customers more than others. While the decision on the price increase is final, our success team would love to hear from you to better understand your situation. Feel free to reach out anytime to support@tryshift.com.
Customer support is not good and application requires alpha or beta signup to get full potential.
So i decided that i would try shift for an all in one browser,app application so that all my services were in the one place with easy access.How wrong could i have been considering to even access workspaces as in individual workspaces you have to sign up for the alpha or beta programme.Considering the amount of money that you pay for the application i am definitely certain i am not paying that kind of money for a application that requires you to sign up for the alpha or beta to get the full potential of the software.The customer support i received as well were very rude indeed,closed my ticket without my knowledge and basically left me standing.There are much better applications out there so think before you purchase this,just know what you are signing up for and know what you are prepared to experience.Not Recommended.Find an alternative application thats my advice.
17 avril 2023
Avis spontané
Réponse : Shift
Hi there! So sorry to hear you found your recent experience with Shift frustrating. Our support team guided you on how to access the Workspaces features because these features are not yet available on the main channel (but coming soon)! In your last message, you indicated you had already canceled the subscription, which is why the ticket was closed. If you need further assistance, simply reply to the email and our support team can help you further.
A Dream Come True for Agency Work!
As a content marketing agency owner, I have a lot of email accounts that I log into for clients, a lot of roles to fill, and a lot of platforms that I have multiple usernames and passwords for. Shift allows me to stay logged into all of them at once and allows me to organize my browser based on the client project I'm working on. Shift has been a HUGE time- and stress-saver. I don't know how I managed without it before!
12 avril 2023
Avis spontané
Réponse : Shift
Thank you so much for your glowing review of Shift! Your feedback about how Shift has improved your workflow and productivity is incredibly rewarding for us. We designed Shift with the goal of making it easier for professionals like you to manage multiple online tools and emails seamlessly, and it's wonderful to know that it has become an essential part of your daily routine. If you have any further suggestions or feedback, please don't hesitate to share. We are always here to support you and help you get the most out of our application.
Brilliant Service
What a brilliant and supportive / inclusive business. Not to mention fantastic software! Highly recommend.
11 avril 2023
Avis spontané
Réponse : Shift
We're happy to hear you think so! Thanks so much for taking time out of your busy day to share your experience. We're so glad to have you aboard :)
Réponse : Shift
So glad to hear the setup and onboarding helped get you oriented in Shift! We're glad to have you aboard. If you ever have any questions, head over to our resource center for guides, tip & tricks, and more: https://support.tryshift.com/home/
Great app
I love how the app let's me easily and quickly access my google calendar without having to open my browser every time. I enjoy dedicated apps for specific things, so I use Shift exclusively for my calendar, and I love it.
12 avril 2023
Avis spontané
Réponse : Shift
Thanks so much for sharing your experience! We're thrilled to hear that Shift helps save you time and tab chaos. If you ever have any other feedback you'd like to share, our success team would love to hear from you! Feel free to reach out anytime to Support@tryshift.com :)
Fast Resolution
Quickly solved my problem with an understandable explanation
10 avril 2023
Avis spontané
Réponse : Shift
Glad you were able to get the support you needed from our team! Thanks so much for taking the time to share your experience. If you ever have any quesitons or general feedback, reach out anytime :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.