I am having issues between what Touch of Modern is saying and what Shipped has on file and nobody can give me an answer. This is about two other items order number O7513899575 and item is Carbon Fiber... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
When FedEx left my package somewhere unsecured and my expensive purchase was presumably stolen, I contacted Shipped customer service since I had added Shipped Shield to my delivery. They didn’t ask me... Voir plus
Package arrived damaged. While Shipped refunded the amount of the item itself, I still paid for the taxes, shipping, international shipping, duties. Additionally, I have not been provided instruction... Voir plus
L'entreprise a répondu
I used Shipped’s app to request assistance to track my delayed parcel. They emailed me the next day and followed up with locating the parcel. The following day, upon its delivery when I wasn’t at h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Shipped provides a modern way to track your orders, resolve shipment issues and more
Coordonnées de contact
Etats-Unis
- service@shippedapp.co
- shippedapp.co
3,2
Moyen
110 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Very satisfied with your service
19 octobre 2023
Very fast response and replacement…
Very fast response and replacement items received .
6 octobre 2023
this shipment arrived with out one…
this shipment arrived with out one single dent and full bottles.
28 septembre 2023
Fast service and really good customer…
Fast service and really good customer service
28 septembre 2023
The absolute worst
The absolute worst, they have lost my shipment twice, I am not able to get a hold of anyone, and even though they say I can get a refund it doesn't provide any options. I am actually going to call my credit card and contest the charge due to their lack of action.
26 août 2023
Réponse de Shipped
Hi there,
We're sorry to hear that you have yet to receive your order. Unfortunately we're not the shipping company, so it's out of our control how the shipments are handled.
However, we did received your report regarding the first order that was damaged during transit and returned to the shipper. Per the Assurance Guarantee, a replacement order was issued and shipped out on 8/22/23, at no cost to you.
I just checked the status of the replacement order, it looks like it was again damaged during the transit process. I went ahead and process this issue as well. A refund has been initiated and an email, with you cc'd, has been sent to the retailer to make sure that the refund is completed.
If you have further questions, please contact us at service@shippedapp.co.
Very quick and thorough resolution.
29 août 2023
I am having issues between what Touch…
I am having issues between what Touch of Modern is saying and what Shipped has on file and nobody can give me an answer. This is about two other items order number O7513899575 and item is Carbon Fiber Stainless Steel Domed Ring // 8mm // Black + Silver where Touch of modern says it was mail but Shipped says it was not and I have not received the item.
22 août 2023
Réponse de Shipped
Hi there,
We received your email inquiry regarding the missing item yesterday. After connecting with Touch of Modern, they have confirmed that the Carbon Fiber Stainless Steel Ring have yet to be shipped. They have sent you an email regarding the longer wait time for the item to be fulfilled.
Please contact us directly at service@shippedapp.co if there's anything else we can assist with.
Great Service …
Wrote to company regarding a damaged order and within a day they had approved and gotten me a refund. That is great customer service.
24 août 2023
Package was stolen from my porch and…
Package was stolen from my porch and they refunded immediately.. thank you
21 août 2023
It’s not the refund you expected!!!
As far as I can tell, this is just one extra layer between the seller (that doesn’t want to stand by their products) and the shipper. You should be suspicious if a company uses this service. In my case I purchased the insurance for a nice cane. The package arrived but the merchandise was broken so I filed a claim. I did receive a refund for the merchandise but I didn’t get a refund for the shipping. So, I paid $10 for shipping and say $1 for the insurance for absolutely nothing. Remember, think twice before you decide to put an order into an online company that uses this vendor.
18 août 2023
Réponse de Shipped
Hi Robert,
We're sorry to hear that the resolution wasn't what you expected. A replacement order is always the priority in resolving shipment issues. However, in your case, a replacement wasn't available, so a refund was issued.
Per the Assurance Guarantee, the shipping fee is not included in the refund. Therefore only the item subtotal plus tax was refunded to you. We'll reflect your feedback to our team for future service improvements.
If you have further questions or concerns, please contact us directly at service@shippedapp.co.
A total waste of money
You did nothing at all and it was impossible to reach you. Your service was a total waste of money.
2 août 2023
Réponse de Shipped
Hi there, we received your damaged shipment issue report and it was approved. A refund of $644.55 was issued back to the original payment method. If you have any additional questions or feedback, please feel free to email us at service@shippedapp.co.
Excellent
Excellent! First time user. My product took over 3 weeks to get. And, it came damaged. Shipped took care of the refund.
21 juillet 2023
Package arrived damaged
Package arrived damaged. While Shipped refunded the amount of the item itself, I still paid for the taxes, shipping, international shipping, duties. Additionally, I have not been provided instructions on how to ship the item back. Disposing of the item myself will be an additional expense at the city dump. No way to reach the company to discuss further.
13 juillet 2023
Réponse de Shipped
Hi,
I'm sorry to hear that the resolution was not what you were expecting. According to the Shipped Shield Assurance Guarantee, item amount including taxes are refunded when a replacement item is not available and there's no need to return the damaged item.
I will reflect your feedback to our team for future service improvements.
The service is really impressive
The service is really impressive, the response is on time, and very good attention is 100% recommended.
10 juillet 2023
The refund process was painless
The refund process was painless.
Item never arrived, got a refund within the hour of filing a claim.
30 juin 2023
Great Customer Service
When I contacted them, they were quick to remedy my damaged product. Thank you!
17 juin 2023
product packaging was damaged
product packaging was damaged, wasn't allowed to open and inspect before signing for item shipped
31 mai 2023
Réponse de Shipped
Hi there,
We're sorry to hear that you weren't allowed to inspect the item before signing for it upon delivery. As Shipped is a shipping protection service, not a shipping company, we're unable control carrier delivery processes.
Regarding our shipping protection service to you, a replacement order was issued when you reported that the item was damaged. If you have any feedback pertaining to the shipment issue reporting and resolution experience, please email us at service@shippedapp.co.
Refund for damaged item
Everything went alright, it took a while but got the refund already
18 mai 2023
Shipment was damaged and Shipped…
Shipment was damaged and Shipped refunded with no hoops to jump through. Excellent service. I’ll use them always from now on.
18 mai 2023
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