I am having issues between what Touch of Modern is saying and what Shipped has on file and nobody can give me an answer. This is about two other items order number O7513899575 and item is Carbon Fiber... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
When FedEx left my package somewhere unsecured and my expensive purchase was presumably stolen, I contacted Shipped customer service since I had added Shipped Shield to my delivery. They didn’t ask me... Voir plus
Package arrived damaged. While Shipped refunded the amount of the item itself, I still paid for the taxes, shipping, international shipping, duties. Additionally, I have not been provided instruction... Voir plus
L'entreprise a répondu
I used Shipped’s app to request assistance to track my delayed parcel. They emailed me the next day and followed up with locating the parcel. The following day, upon its delivery when I wasn’t at h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Shipped provides a modern way to track your orders, resolve shipment issues and more
Coordonnées de contact
Etats-Unis
- service@shippedapp.co
- shippedapp.co
3,2
Moyen
110 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Won’t Buy From Businesses Who Use Shipped
This has been a ridiculous, frustrating experience. I purchased something that was shipped using the app, and the item was never rendered to USPS. Shipped issued a refund, but that didn’t include the shield service OR the shipping fee. So I received no product AND no full refund.
11 décembre 2022
Avis spontané
Réponse de Shipped
Hi DC Buyer,
Often, USPS loses the package before it gets to the first facility scan, which unfortunately was the case for your order. As not all of the replacement items were available, a refund was issued back to your original payment method.
If you can email us at service@shippedapp.co with the Shipment Issue #, we're more than happy to coordinate with the retailer to ship equivalent substitutes to you as replacements.
Why do have download ANOTHER app
Why do have download ANOTHER app. for packages? USPS and UPS have there own and they work great. How many shipping apps will I/we have down load and keep track of.
1 novembre 2022
Réponse de Shipped
Hi Howard,
You can absolutely track your orders by visiting the each of the carrier sites for updates. However, the Shipped app removes the hassle of needing to do so.
The Shipped app allows you to manage all of your online purchases with auto order importer, shipment tracker for various carriers, real-time notification of delivery issues, and in-app shipment issue resolution.
I was shipped the same product twice…
I was shipped the same product twice and both time the product sent was damaged and missing part pieces and instructions if I could rate this service less than 1 star I would since I am still waiting for this to be resolved and don’t have a working product or a refund
9 novembre 2022
Réponse de Shipped
Hi Ron,
We're sorry to hear that the replacement order issued for your damaged claim is not in working condition.
As Shipped does not handle fulfillment of orders, we're more than happy to refer this issue to the merchant so it can be resolved as quickly as possible.
Broken?!
My son's Christmas present was broken upon delivery. The purchased price was refunded to me no questions asked. Thank you
2 novembre 2022
Fast response and awesome results.
5 novembre 2022
Very quick and efficient.
27 octobre 2022
fedex lost/indefinitely delayed my…
fedex lost/indefinitely delayed my shipment. A waited through the delays for a month or so. I called to resolve the issue to no avail. So I filed a claim with shipped an they quickly issued me a refund and resolved the issue in minutes.
12 octobre 2022
I’m very unhappy with Touch of Modern
I’m very unhappy with Touch of Modern. Most of my ordered items have been late, or not delivered. That said, I’m glad they have Shipped.
21 septembre 2022
Touch of modern consistently lied and…
Touch of modern consistently lied and they keep telling me to file a request with you all the request with you all was approved touch of modern never has returned with any other response or a new shipment I don't know who to blame you or them but this is not something good I'm a very unhappy customer who's been ripped off now the only thing I'm interested in is a complete refund
28 septembre 2022
Réponse de Shipped
Hi! We received your stolen shipment issue report on 9/30/2022, which was resolved immediately and replacement order O6565554075 was issued. Based on the tracking number, looks like it was delivered yesterday.
Unhappy
It was ok, although I didn’t get my complete order and when it was too late to get a replacement cause the sale was closed
1 septembre 2022
Réponse de Shipped
Hi Mike, we're sorry that a replacement was not available. But a refund was issue back to your original payment method on 9/24/2022.
This is amazing company!!
This is amazing company!!! I’m trying to figure out a way so I get this on every package I order!!!
21 septembre 2022
Excellent experience
Excellent experience. The lamp was broken when I opened the package, although there was no damage to the box itself. After contacting and submitting the picture, the claim was approved right away, Shipped contacted the seller, and arranged the replacement. Couldn't have gone better than that!
8 septembre 2022
Appreciation
Thank You so much for your professionalism and dedication to getting things right. I appreciate it greatly.
5 septembre 2022
Very professional
Very good, got a hold of them about a shipping damages, they sent me a new one at no cost from me!
Outstanding
2 septembre 2022
Service with an edge.
I ordered some folding knives from Touch of Modern and when they arrived I noticed the blades were bent. I took photos showing the issue and sent them in. Before I knew it the purchase was refunded, amazingly fast. Shipped took prompt action resolving the situation almost to the point of it not happening.
26 août 2022
My HOUDINI Package
Package was supposedly delivered to my side door but there was a locked gate before the door but to my surprise "There is nothing up my sleeve, presto/changeo 🪄🪄Look MA NO PACKAGE🪄🪄" I purchased THEIR SHIPPING INSURANCE Then it took over a month for them to refund my account
17 août 2022
Réponse de Shipped
Our apologies with your shipment issue. After receiving and verifying your issue on 8/1/22, your refund was processed the same day 8/1/22 and you should have received a confirmation email 8/1/22. Unfortunately we do not have control on how long your credit card takes to show the refund on your statement.
Thank you for choosing Shipped Shield to protect your online purchases.
Received a refund within a couple days…
Received a refund within a couple days of reporting a damaged product I bought
16 juillet 2022
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