Very pleased with the product which has made the world of difference to our kitchen cabinets. Delivery is rather slow even though the company say that they are UK based. It appears that the product... Voir plus
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I request everyone who has been a victim of this fraud to report to Action Fraud and claim their money from the bank. These Chinese companies will keep ripping off the UK local people if we do not rep... Voir plus
L'entreprise a répondu
Do not buy from Goldenwarm. Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and... Voir plus
L'entreprise a répondu
I recently ordered Luxury Zinc Alloy Cabinet Handles in tea gold and once again impressed with the quality and delivery. I had installed their drawer pulls for my kitchen almost a year ago and they st... Voir plus
L'entreprise a répondu
3,3
Moyen
201 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Are there people who never got their…
Are there people who never got their orders? I haven’t received my order and can’t get a response!!
18 juin 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
claire@goldenwarm.com
Looking forward to your reply, have a good day.
Kind regards!
Absolutely beautiful.
The goldenwarm brass gold handles are so beautiful and soft touch. I love how elegant and functional they are. They have helped me transform my kitchen without having to renovate.
17 juin 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your feedback and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better.
Thanks!
Delivery took over a month
Delivery of 5 x small cupboard handles took over a month rather than the 6-8 working days quoted. Customer service literally non-existent with my email requests for updates going ignored. The handles are good quality but I would not use again...
Updated: order ID is GWUK2129 in response to comment below
20 avril 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
These handles were really well made
These handles were really well made! And a very nice size too
16 mai 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your message and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
Good quality I really like it
Good quality I really like it. Excited to use it
15 mai 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your message and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
Super cute and perfect touch to our…
Super cute and perfect touch to our dresser!
15 mai 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your message and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
Gorgeous cupboard handles exactly as…
Gorgeous cupboard handles exactly as pictured and described. Look amazing on my new TV unit cupboard doors and drawers. thank you!
15 mai 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your message and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
Good experience
After reading the reviews for this company I was expecting a terrible experience with my order.
However, the handles for my kitchen cupboards arrived within 6 working days. Super quality and well packaged.
My kitchen cabinets look so much better with the new handles.
Overall I have no complaints about efficiency of order or quality of product.
20 mai 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your message and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
With a beautiful appearance
With a beautiful appearance, these door handles fulfill their role perfectly.
2 mai 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your message and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
We like them very much
We like them very much. The longest was 7.5 center , I did wish they came in 9" or more center but the look very nice.
13 avril 2024
Avis spontané
Réponse de Goldenwarm
Dear friend,
Thanks for your message and support, it's our pleasure to serve you.
We will feedback to the relevant departments to develop more high-quality products.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Slow shipping, scammers
Slow shipping. Paid and still 3 weeks later no dispatch email
12 mai 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
Slow delivery
The product was not delivered on time. The only way to contact them is via email and they are slow to respond. My product has still not arrived and it was ordered 3 weeks ago. I will not be using them again.
30 avril 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
They do not state anywhere on their…
They do not state anywhere on their website that they are a Chinese company so if you you would like to return the products you have to pay for them to be shipped to China. This is ILLEGAL and against the Consumer Rights ACT 2015.
25 avril 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
Scam. Products never arrived.
Scam. Products never arrived. I have waited almost 2 months. Zero response to emails enquiries to customer support and no number to call. Avoid this site.
20 avril 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
Avoid!!!
Ok, so I didn’t check out the company before I ordered ceiling lights. From the website it looked like they are a UK based company.
They are based in China, and the quality of the products are not great.
I waited 6 weeks for my lights, so far I’ve received 3 out of 4. Problem now is that the lights are not matching, they are from different batches and one is warm light, one is cold light. The metal also looks slightly different in shade.
In response to my email I was told I received two white lights, so there is no problem.
Worst customer service ever. Do not buy from this company, they’re crooks!
23 avril 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
This website is a scam
This website is a scam! ordered over 2 weeks ago and still have not received products. Nowhere on the website does it say the products are sent from China but it seems that is the case. They make you think they are based in Germany. Tried to cancel via email, no response.
11 avril 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
Wrong handles been sent and no reply…
Wrong handles been sent and no reply from customer services.
17 mars 2024
Avis spontané
Réponse de Goldenwarm
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Looking forward to your reply, have a good day.
Kind regards!
I really enjoy the look of these things…
I really enjoy the look of these things but I bought a template to put them on my cabinet doors from Home Depot and I noticed that the holes don't line up with the 128mm holes. Other than that I like them they look good.
17 mars 2024
Avis spontané
Phew
I had big concerns when my package didn’t arrive within the timeframe. However, it turned up a couple days later!
The handles look as advertised. Yes you can feel that they are cheaper but they were cheaper! Substantially compared to other sites.
I haven’t fitted them yet but happy so far.
15 mars 2024
Avis spontané
Under no circumstances purchase any…
Under no circumstances purchase any products from this company . I ordered 8 wardrobe Handles on 20 February it is now 14 March and still not received my order . I emailed Goldernwarm the second time they sent me a fake post office return saying they couldn’t find my address very strange as I have had many deliveries from the post office without a problem . I have emailed back with no reply or a refund of my money
14 mars 2024
Avis spontané
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