Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Lisez les avis des autres
Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
4,7
Excellent
200 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Really quick delivery
Really quick delivery. Beautiful sofas
They were very friendly and helpful really good service and the sofa is amazing. Really good value for money.
20 juin 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you for your lovely review! We're delighted you love your new sofas and were happy with the quick delivery and service from our team. We really appreciate your feedback and hope you enjoy them for many years to come 😊
Fantastic service and quality sofa
I ordered an orange cinema sofa. The colour, quality and comfort are way above the La-Z-Boy it has replaced.
From ordering to delivery the service has been 5*
Communication has been excellent and the guys are so helpful.
I will definitely be ordering chairs to match in the future
15 juin 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you Amanda! We're delighted you love your new cinema sofa and that the quality and comfort have exceeded your expectations. It's fantastic to hear you rated the whole experience 5-star. We really appreciate your custom and look forward to helping you again in the future 😊
Al and mani
Al and mani was very professional and very helpful, a great pair of lads done a great job
7 juin 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you Owen! We're delighted you were happy with the service from Al and Mani. We'll make sure your kind words are passed on to them. Thanks for choosing Heavenly Sleep 😊
I am delighted with my new leather…
I am delighted with my new leather recliner sofa,it's super comfortable!
Ak and Mani the delivery me were so kind and helpful.
They put the sofa together for me and took my old sofas away.
I would highly recommend Heavenly Sleep for quality and service.
7 juin 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you Nina! We're delighted you love your new leather recliner sofa and found it super comfortable. We'll pass your lovely comments on to Ak and Mani. Thank you so much for recommending us 😊
Wonderful efficient service by Heavenly…
Wonderful efficient service by Heavenly Sleep - l ordered the Roma 3 + 2 seater settees on Mon and it was all here by the Saturday - which is amazing . The two young delivery men Ak and Mani were brilliant - polite, courteous, professional and super efficient in removing my old settees and setting up the new ones - i will certainly recommend this company to family and friends .
6 juin 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for the lovely review! We're delighted everything arrived so quickly and that you were happy with the service. We'll be sure to pass your kind words on to Ak and Mani. Thank you for recommending Heavenly Sleep 😊
Excellent experience with Heavenly Sleep
Had an excellent experience with an order I placed for the 3 seater Knox sofa in April, from placing the order which I actually got delivered the next day, with Susan keeping me updated regularily as to the time of delivery to the delivery drivers, were all just outstanding, can't thank them enough & have been enjoying the very comfortable sofa with all it's extras, thank you so much for such great customer service, would highly recommend!
3 avril 2026
Réponse de Heavenly Sleep
Thank you so much for the fantastic review! We're delighted you had such a great experience from ordering through to delivery, and even better that your Knox arrived the very next day! It's great to hear you're enjoying the sofa and all its features. Thank you for choosing Heavenly Sleep and for recommending us 😊
Good quality
15 mai 2026
Réponse de Heavenly Sleep
Thank you for the 5-star review! We're delighted you're happy with the quality of your new furniture. We really appreciate your custom 😊
I rang heavenly sleep and by Monday a…
I rang heavenly sleep and by Monday a lovely bash rang me back stright away I felt very welcomed qas invites down to there shop to view the sofa I was asked for and see if I liked it I opt for them ro deliever it as I had my eye on it for a while bash was great kept in contact wirh me fave me a time they would be there. To say when rhw dwlieveey drivers arrived they were norhing but help ful I could ask for a better service even after I paid bash still manged ro messege me ro see was I happy Aa class service and im only delight with my new sofa thanks again for all your help and kindness. Id you wver have a douth about were to get a sofa trust me ib saying dont pass these I will dwdo be looking for something else feom there website pure class
27 mai 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much Clare! We're delighted you had such a positive experience from your first call right through to delivery. We'll be sure to pass your lovely comments on to Bash and the delivery team. We really appreciate your recommendation and hope you love your new sofa 😊
Ordered cinema sofa and mattress
Ordered cinema sofa and mattress and couldnt have asked for anymore, from start to finish process was simple and easy. Staff delivered, set everything up and took away all the rubbish. Quality items at super price.
Highly recommended 👌
15 avril 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you Nathan! We're delighted you were happy with your cinema sofa and mattress and that everything was simple and easy from start to finish. We really appreciate the recommendation and hope you enjoy your new furniture 😊
Fantastic company and delivery men!
Great company with a fast delivery. The 2 delivery men (Ak and Mani) I can’t speak highly enough of. Delivered on a Bank Holiday weekend so we’re running late. I’d paid the assembly fee but because of the time I told them not to worry about the assembly but they insisted on it because I had paid for it. Assembled in 15 mins and took all the rubbish away with them. They are a credit to a good company, would highly recommend and will use again!
24 mai 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you Stephen! We really appreciate the fantastic review. It's great to hear the delivery and assembly went so smoothly, and we'll be sure to pass your kind words on to Ak and Mani. Thanks again for choosing Heavenly Sleep 😊
Absolutely beautiful settee and im…
Absolutely beautiful settee and im totally in love with it , and can I just say the 2 delivery drivers were amazing from start to finish, so helpful so polite and so professional couldn't thank them enough privilege to have met them, and a real asset to the company
23 mai 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much Simmone! It's fantastic to hear you love your new settee. We'll also pass your lovely comments on to our delivery team — they'll really appreciate it. Thank you for choosing Heavenly Sleep 😊
I ordered a Sofa from the wicklow…
I ordered a Sofa from the wicklow Ireland. Very pleasant to speak to and a great service. Sofa was delivered with 4 days from North to South and assembled.
Very professional i will definitely use this shop again.
15 mai 2026
Réponse de Heavenly Sleep
Thank you Paul! We're delighted you were happy with the service and speedy delivery to Wicklow. We really appreciate your recommendation and hope you enjoy your new sofa 😊
Kept in touch and delivery was on time…
Kept in touch and delivery was on time and I love the sofa
15 mai 2026
Réponse de Heavenly Sleep
Thank you Amy! We're delighted to hear everything went smoothly and that you love your new sofa. We really appreciate your lovely review 😊
Rita plus leather recliner worth every…
Rita plus leather recliner worth every penny really pleased with the purchase delivery men were great pleasant and very helpful explained everything about the working of the recliner. Rita cleethorpes
9 mai 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you, Rita, for your wonderful review. We’re delighted to hear you’re so pleased with your new Rita Plus leather recliner and that you found it worth every penny.
It’s also great to know our delivery team were pleasant, helpful, and took the time to explain everything clearly.
We really appreciate your feedback and hope you enjoy your recliner for many years to come.
Really happy with my sofa
Really happy with my sofa. Company were really good and responded to my queries before I bought the sofa. Delivery was easy and they were very helpful.
12 avril 2026
Avis spontané
Réponse de Heavenly Sleep
Thanks for the lovely review! We're so glad you're happy with your sofa and that our team could help with your questions beforehand. It’s great to hear delivery was smooth and helpful as well. Enjoy your new sofa!
Great company really good communication…
Great company really good communication and excellent delivery drivers really friendly nothing was a problem above and beyond service, top marks 100 out of 10 👌👌👌 thanks again lads 👍👍
12 avril 2026
Avis spontané
Réponse de Heavenly Sleep
Wow — thank you so much for the amazing feedback! We’re delighted to hear you had such a great experience with our team and delivery drivers.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Enjoy your new sofa, and thanks again!
Excellent service and delivery.
12 avril 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you for your kind feedback!
We're really pleased to hear you were happy with both our service and delivery.
We appreciate your support and hope you enjoy your sofa.
Ak and Mani were my delivery guys that…
Ak and Mani were my delivery guys they were so professional and friendly and arrived when they said, they both went above and beyond to get my sofa through my small space !!
I would highly recommend them and sofa was beautiful
11 avril 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your wonderful feedback!
We're delighted to hear you're loving your sofa and that AK and Mani made such a positive impression.
We’ll be sure to pass on your kind words to them — they’ll really appreciate it.
It’s great to know they went above and beyond to get everything set up for you.
Enjoy your new sofa!
Deliver late night and put sofas in my…
Deliver late night and put sofas in my hallway room that walk away
3 avril 2026
Réponse de Heavenly Sleep
Hi Jonathan,
Thank you for your feedback. We’re sorry to hear you weren’t fully satisfied with your experience.
Your delivery was completed on the agreed day despite significant traffic delays, and our team ensured the sofas were safely placed inside your hallway as standard.
We do offer a full assembly service; however, this is an optional add-on at checkout and wasn’t selected on your order.
If you would still like assistance with assembly, please feel free to contact us and we’ll be happy to arrange this for you.
We appreciate your feedback and your business.
— Heavenly Sleep Team
Excellent service
The price, The quality of the sofas, the installation guys were brilliant 45 minutes in and out and cleaned up all the packaging also the staff in the shop were very helpful, I will definitely shop there again. 10 stars.
3 avril 2026
Réponse de Heavenly Sleep
Thank you so much for the fantastic review!
We're delighted to hear you were happy with the price, quality, and overall service.
It’s great to know our installation team and in-store staff made such a positive impression and kept everything smooth and tidy.
We really appreciate your support and look forward to welcoming you back!
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