Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Lisez les avis des autres
Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Fabulous company to deal with order and delivered in 3 days. Sofa is super comfy and we are delighted Thanks
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
4,7
Excellent
201 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Excellent service
The price, The quality of the sofas, the installation guys were brilliant 45 minutes in and out and cleaned up all the packaging also the staff in the shop were very helpful, I will definitely shop there again. 10 stars.
3 avril 2026
Réponse de Heavenly Sleep
Thank you so much for the fantastic review!
We're delighted to hear you were happy with the price, quality, and overall service.
It’s great to know our installation team and in-store staff made such a positive impression and kept everything smooth and tidy.
We really appreciate your support and look forward to welcoming you back!
Excellent service
Excellent service. I ordered a sofa set on a Friday night and had it delivered on the following Wednesday. Delivery guy was great, removed old sofa and set new one up on his own too! Sofa is great, really comfy and firm. Looks great too. Would definitely recommend this company.
25 mars 2026
Réponse de Heavenly Sleep
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with your new sofa and that the delivery process went smoothly.
It’s great to know our delivery team made a positive impression—we’ll be sure to pass on your feedback.
We really appreciate your recommendation and hope you enjoy your sofa for many years to come!
My wall was damaged after only being…
My wall was damaged after only being newly decorated have had no reply from them no one told me had to pay for building of sofa
3 avril 2026
Réponse de Heavenly Sleep
Thanks for your review Debbie.
We’re sorry to hear about your experience. We did receive your email on Friday, however our team was closed over the Easter holiday period, which is why there was a delay in response.
We are now back open and will be in touch with you directly to resolve this.
In regard to assembly, our website clearly states that delivery is free, and assembly is an optional service available at an additional charge.
We take all feedback seriously and will work with you to investigate the issue with your wall and find a suitable resolution.
We've had our sofa from Heavenly Sleep…
We've had our sofa from Heavenly Sleep absolutely brilliant service from start to finish! Our new sofa arrived on time, was easy to assemble, and looks beautiful in our living room. The customer service team kept us informed at every stage, and the delivery guys were professional and efficient. So happy with this purchase!
3 avril 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your new sofa and that everything—from ordering to delivery—went smoothly.
It’s great to know our customer service team kept you well informed and that the delivery team made a positive impression.
We really appreciate your kind words and hope you enjoy your sofa for many years to come!
Really friendly & efficient service.
Really friendly & efficient service.
Sofas and chairs we ordered are very comfortable & look great!
2 avril 2026
Avis spontané
Réponse de Heavenly Sleep
Hello Kelly,
Thank you so much for your lovely feedback! We’re really glad to hear you found the service friendly and efficient, and that you’re happy with how comfortable the sofas and chairs are—they sound like a great addition to your home.
I’ll be sure to share your kind words with the team.
Our furniture was delivered today …
Our furniture was delivered today very pleased with it bought the Rita electric corner unit and matching chair
30 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your lovely feedback! We're delighted to hear that you’re pleased with your new Rita electric corner unit and matching chair. We hope they bring you plenty of comfort and enjoyment. Thanks again for choosing us!
Excellent customer service great team
Excellent customer service great team
26 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your kind words! We really appreciate your support and are glad you had a great experience with our team. 😊
Réponse de Heavenly Sleep
Thank you so much for your kind feedback! We really appreciate your support and are glad you had a great experience with our team. 😊
Excellent from customer service to…
Excellent from customer service to delivery. Guys who delivered very friendly and very professional
28 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you for the wonderful feedback! We're so pleased to hear you had an excellent experience from customer service right through to delivery. Our team will be especially happy to know the delivery crew made such a great impression with their friendliness and professionalism. We truly appreciate your support and hope to see you again soon!
Lovely looking sofa… all communication…
Lovely looking sofa… all communication has been quick and efficient .
very helpful and friendly delivery (Sat 28th March). Highly recommended.
28 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your kind feedback! We're delighted to hear you love your new sofa and that everything went smoothly from communication through to delivery. It's great to know our team were helpful and friendly on the day. We really appreciate your recommendation and hope you enjoy your sofa for many years to come!
Went above and beyond thanks
Couldn’t deliver on the day I needed due to a bereavement went above and beyond to get it to me on my delivery date thank you bash
28 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your kind words. We're really sorry for your loss, and we’re glad we could help make things a little easier during such a difficult time. It means a lot to hear that our team went above and beyond to get your delivery to you when you needed it. We truly appreciate your feedback and your support.
Happy customer 🥳
Absolutely gorgeous sofa that my mother got today. So comfortable and luxurious fabric! She couldn’t be more happier! And absolutely incredible customer service from Luke & Ryan who delivered her couch. Very kind, helpful and pleasant. I myself will be ordering my couch from here. On behalf of my mam - THANK YOU SO SO MUCH!!!
19 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for such a lovely review! We’re absolutely delighted to hear your mum is so happy with her new sofa — it’s great to know she’s loving the comfort and luxurious fabric.
Luke and Ryan will be thrilled to hear your kind words about their service; we’ll be sure to pass that on to them. It really means a lot to us that you’re considering ordering with us too!
On behalf of the whole team, thank you again to you and your mam for your support — we hope she enjoys her sofa for many years to come 🥳
3+2 seater Rita
I ordered a 3+2 seater Rita; I am really happy with the leather quality and comfort, but most of all with the excellent customer service from all the HS team, including the delivery crew, now on days is rare to find it; I dont have a doubt to highly recommend Heavenly Sleep; congratulations guys, well done!! Arthur
19 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much, Arthur, for your fantastic review! We're delighted to hear you're so happy with your 3+2 seater Rita — especially the leather quality and comfort.
It truly means a lot to us that you highlighted the customer service from the whole team, including our delivery crew. We always aim to provide a great experience from start to finish, so your kind words and recommendation are really appreciated.
Thank you again for your support — enjoy your new sofa!
Very impressed with driver service
Very impressed with driver service. Reliable and very helpful
13 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your fantastic review! We're delighted to hear you're so happy with your sofa
It truly means a lot to us that you highlighted the customer service from the whole team, including our delivery crew. We always aim to provide a great experience from start to finish, so your kind words and recommendation are really appreciated.
Thank you again for your support — enjoy your new sofa!
2 seater Rita electric recliner
2 seater Rita electric recliner
Surprised at the quality for the price, beautiful sofa, perfect size for a small room. The delivery team who provided assembley were polite and courtesy of the fact new carpet had just been fitted.
Overall extremely happy to recommend.
8 mars 2026
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your lovely review! We're delighted to hear you were pleasantly surprised by the quality and that the 2 seater Rita electric recliner is a perfect fit for your space.
It’s great to know our delivery team were polite and respectful during the assembly, especially with your new carpet — we’ll be sure to pass on your kind words to them.
We really appreciate your recommendation and hope you enjoy your new sofa for many years to come!
Titan recliner sofas
Titan recliner sofas : very uncomfortable the cushioning is thin, they look good though.
17 juillet 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you for your honest feedback — we’re really sorry to hear that the Titan recliner sofas haven’t met your expectations in terms of comfort.
We’re glad to hear you like how they look.
Your feedback is very valuable to us, and we’ll be sure to share it with our team.
2 seater Roma sofa with centre console and recliner chair.
I bought the 2 seater Roma sofa with the centre console and a matching recliner chair. Both of them are really comfortable and look great. The value for money was a big part too and there is no trade off with the savings, as the standard of quality is fantastic.
I would especially like to highlight the customer service department, which went above and beyond to keep me informed, gave me options and reached out to me before I ever felt the need to contact them. This is rare these days.
The delivery service was great, too. Having someone set everything up and take away all the boxing is a massive help. But, the best part is that they will take away your old sofa, which is a service that is becoming harder to find with the company selling sofas now.
All in all, I would highly recommend this company. In fact, I already have recommend them to my neighbour already.
25 février 2026
Avis spontané
Réponse de Heavenly Sleep
Hi Adam,
Thank you so much for taking the time to leave such a detailed review. We're absolutely delighted to hear that you're enjoying your Roma 2 Seater with centre console and matching recliner chair. It’s great to know the comfort, quality and value all met your expectations.
We truly appreciate your kind words about our customer service team — keeping our customers informed and supported throughout the process is something we take very seriously.
We're also pleased the delivery and old sofa removal service made things easier for you. We know how important that is.
Thank you again for your recommendation — it genuinely means a lot to us and to future customers considering Heavenly Sleep.
Enjoy your new sofa!
— The Heavenly Sleep Team
Sofa finally arrived after a few issues…
Sofa finally arrived after a few issues that were dealt with in a timely manor, however,
The phone chargers on the sofa do not work in a phone, they do however charge my gimble if I use the usb charger, the c charger does not work, nor does the switch on the left sofa, it does nothing so why is it there.
I reported the problems as soon as I received the sofa and my calls have been totally ignored so I’m left with the problems.
It feels a little like take ya money and run, not good customer service guys, you could have done better, at least return my calls.
17 février 2026
Avis spontané
Réponse de Heavenly Sleep
Good afternoon Gary
Thankyou for taking the time for leaving us a review. We do appreciate any feedback and we are really sorry to hear that you are having any issues with your furniture.
Unfortunately your reference number is not attached so we have been unable to look into this further at this time.
We can assure you we do not avoid phone calls, so please call us on 02896005169 or alternatively email us at info@shopheavenlysleep.com with your order number so we can get these matters sorted for you.
We hope to hear from you soon.
Kind Regards
Heavenly Sleep
Shop was brilliant deliver drivers…
Shop was brilliant deliver drivers where excellent.
10 février 2026
Réponse de Heavenly Sleep
Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team
Lads were super efficient
Lads were super efficient, ridiculously friendly. In and out no bother quick and easy.
10 février 2026
Réponse de Heavenly Sleep
Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team
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