Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Lisez les avis des autres
Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Fabulous company to deal with order and delivered in 3 days. Sofa is super comfy and we are delighted Thanks
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Would recommend this company
Quick delivery. Reasonable price. Good quality and sturdy leather two and a three piece suite. Very happy customer. Will use Heavenly Sleep again.

Réponse de Heavenly Sleep
Installer KEY to everything.
Overall, the most outstanding aspect of my experience was the exceptional service provided by the installer, Marvin, and his colleague. Their professionalism and dedication during the delivery and installation of the couch were truly first class.
While communication from the administrative team was lacking, Marvin and his colleague handled these challenges with remarkable efficiency and ensured everything was resolved smoothly. I am extremely grateful for their efforts and cannot thank them enough for their excellent support.

Réponse de Heavenly Sleep
Alice bed
Ordered our new bed from heavenly sleep as they had lovely colour / material options. Customer service was extremely helpful as I wanted clarification on material. Went with Alice king size bed. Fast delivery and bed was easily assembled. Delighted!

Réponse de Heavenly Sleep
Such good prices and really polite…
Such good prices and really polite staff. We had a delay shipping to the uk from Ireland due to the rough seas. However they kept us updated and our sofas was only delayed a few days. Very pleased with the quality and would absolutely shop with them again.

Réponse de Heavenly Sleep
Knox 3 & 2
Came across this business while on looking for a new sofa after having a dfs one for ten plus years , the sofas available where all amazing and very brilliant prices i finally decided to buy the knox version ordered it on a Tuesday and come Thursday it was arranged for the next available delivery day, the sofas arrived with two amazing and kind delivery men who helped get them to the room and build them and all i can said is wow i was not expecting the high standards and quality of sofas i received i was weiry with ordering them off a website before seeing them (which you can in their show room) but o my god i am ever so pleased i did bite the bullet and order them , i definitely recommend this company for anyone out there looking a new sofa
Thank you again everyone at heavenly sleep

Réponse de Heavenly Sleep
Very nice and friendly to deal with…
Very nice and friendly to deal with quick and easy website to navigate staff very friendly on the phone

Réponse de Heavenly Sleep
Cinema style red leather ashbyrne with excellent service!
I got Ashbyrne red leather 3 and 2 recliner, this is like a cinema style sofa it has hot and cold buttons for your drinks! Product is amazing value and amazing quality. Susan was very helpful and friendly from start to finish I actually got my sofa 2 days later! There was 2 drivers luke and ryan and they assembled it, took away all the rubbish which was a great relief, I could not have asked for better service it was fantastic. I will buy again!!

Réponse de Heavenly Sleep
Got a sofa delivered today from heavenly sleep
Got a sofa delivered today from heavenly sleep, the sofa is amazing, so comfy and so beautiful. The staff at Heavenly sleep are so helpful and lovely, ordered my sofa and it was delivered the next day. Prices are amazing also, would definitely recommend heavenly sleep !!!

Réponse de Heavenly Sleep
I bought the knox sofa it has speakers
I bought the knox sofa it has speakers, it is amazing quality. The office staff are very friendly, Susan was the most help, kept me up to date with everything was lovely. The drivers that delivered were so friendly and helpful I will be recommending

Réponse de Heavenly Sleep
Very happy with my sofas
My sofas came in excellent condition, they kept my informed and up to date on my delivery as it was being processed, my delivery driver Aamir was extremely friendly and helpful, even taking the empty packaging away for me and assembling the sofa for me, couldn’t of asked for anyone better, very happy with my order.

Réponse de Heavenly Sleep
Pleasant experience from start to…
Pleasant experience from start to finish, lady on the phone was friendly and helpful, we were kept in the loop regarding information about delivery. The delivery drivers Ameer and Mustafa were also super friendly and they got the job done quickly and efficiently, and lastly the sofa is lovely we are very pleased. Definitely recommend!

Réponse de Heavenly Sleep
I have purchased sofa-bwd in July 2025
I have purchased sofa-bwd in July 2025. It was delivered with three defects. I reported the issues to customer support; I was told that a responsible person would contact me, but this never happened. In order to make the sofa usable, my husband carried out basic repairs himself. Even so, the comfort and build quality are very poor: the sleeping section has an extremely thin layer of padding and it sinks immediately, forming a dip like a hammock when you sit or lie down. Overall, a very disappointing experience, both in terms of the product and the after-sales support.

Réponse de Heavenly Sleep
Marvin and James were fab with the…
Marvin and James were fab with the delivrry, super helpful in carrying the sofa up 2 flights if stairs. Very happy.

Réponse de Heavenly Sleep
Great comfy sofa
Great comfy sofa
Great contact and customer service
Looooove it!!!!

Réponse de Heavenly Sleep
Do not trust
i ordered a sofa that was instock, to receive a call saying out of stock, no problem i said just refund me . 8 weeks later SANTANDER AND MASTERCARD are still trying to recover my money . the customer satisfaction is 0 if i could leave 0 stars i would
Shame about Susan
I purchased a suite of furniture which I am thrilled with, beautiful. Delivery was spot on and the delivery men were prompt, friendly and efficient. The only downside was the lady in the office named Susan
I had paid for removal and set up, 2 lots of €80, however Susan refused to listen to me and kept talking over me when I tried to explain. I had to just give up because she was too much, not a great advertisement for a super product and delivery men/service.
Great sofa
Great sofa, very comfortable
I’m really happy with the Titan Plus 3 seater. The leather feels high quality, the electric recliners work smoothly, and the seats are extremely comfortable. It looks modern, is well built, and perfect for relaxing. Excellent value for money, highly recommended.

Réponse de Heavenly Sleep
Fabulous service from Heavenly Beds
Fabulous service from Heavenly Beds, from the office telephone team to the removal/installation guys Ak and Tee. We bought the Valerie corner suite in grey fabric and it looks great. Ak and Tee had a hard time removing our old sofa because it was on the 2nd floor so had 2 lots of stairs and corners to get round. They were so respectful of our home and took the time to do a careful and perfect job, so polite and professional. Thanks so much to you all

Réponse de Heavenly Sleep
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