Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Lisez les avis des autres
Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
4,7
Excellent
201 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Had my 3+2 suite delivered today
Had my 3+2 suite delivered today, the delivery men where very pleasant, I am very pleased with the suite.
25 novembre 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you for your message—we really appreciate your feedback! We’re so pleased to hear you’re happy with both the product and delivery.
Réponse de Heavenly Sleep
Thank you for your message—we really appreciate your feedback! We’re so pleased to hear you’re happy with both the product and delivery.
Fast effective delivery it was left…
Fast effective delivery it was left as instructed as I was not home upon delivery , it took 30 mins for me to assemble and for the money a terrific sofa , reclining features are brilliant its very practical yet looks beautiful , I would highly recommend, great experience and I will definitely be buying from you again .
11 novembre 2025
Réponse de Heavenly Sleep
Thank you so much for your wonderful feedback! We’re delighted to hear that the delivery went smoothly and that everything was left just as instructed.
It’s great to know the assembly was quick and easy, and that you’re enjoying the reclining features—sounds like a perfect fit! We really appreciate your recommendation and your kind words about both the sofa and your overall experience.
We look forward to helping you again in the future.
I would like to commend Heavenly sleep…
I would like to commend Heavenly sleep on their customer service. I ordered a sofa online and it was delivered within a couple of days. I was kept up to date by phone on their delivery day and time. Will use them again
11 novembre 2025
Réponse de Heavenly Sleep
Thank you so much for your kind words—we really appreciate you taking the time to share your experience.
We’re delighted to hear that you were happy with the service, especially the communication and quick delivery. It’s great to know everything went smoothly for you.
We look forward to helping you again in the future!
Sofa and bed
I bought a bed and a sofa from this company and they were outstanding. Delivery was perfect put into the rooms where brilliant and setting it all up was perfect in my room choice. The staff that delivered was very friendly and very helpful. The office staff was so so friendly and helped me with my order! Fantastic company I have ordered from in a long time
28 août 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your kind words—we really appreciate you taking the time to share your experience.
We’re delighted to hear that you were happy with the service, especially the communication and quick delivery. It’s great to know everything went smoothly for you.
We look forward to helping you again in the future!
Love our new sofas
Love our new sofas. We are so happy. Company answered phone call as soon as I rang Delivery was prompt and very friendly drivers. I would 100% be buying from here again no issues.
11 novembre 2025
Réponse de Heavenly Sleep
Thank you so much for your kind words! We’re delighted to hear you love your new sofas and that everything—from your initial call to delivery—went smoothly. We’ll be sure to pass your lovely feedback on to our team. Enjoy your new furniture, and we look forward to helping you again in the future!
Fantastic company from start to finish
Fantastic company from start to finish. I was well informed with regular updates on delivery. Love the quality of the sofa. Delivery guys were superb too.
9 novembre 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with the quality of your sofa and that you felt well informed throughout the process. It’s great to know our delivery team made such a positive impression too. We really appreciate your support!
Excellent
Really like the new sofa. Delivery was quick and delivery guys were great, super efficient! Would highly recommend.
30 octobre 2025
Réponse de Heavenly Sleep
Thank you so much for your lovely feedback! We’re delighted to hear you really like your new sofa and that our delivery team made such a great impression. We truly appreciate your recommendation!
Exceptional service bed delivered when…
Exceptional service bed delivered when promised and quality is excellent, great communication throughout very happy with everything. Would recommend
21 octobre 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with the quality of your bed and that everything was delivered as promised. It’s great to know our communication and service met your expectations. We really appreciate your recommendation!
Got an Easton u shaped sofa delivered…
Got an Easton u shaped sofa delivered within a week. Susan from the office was very helpful and efficient in processing my order. Luke the driver very friendly and assembled my sofa.
2 octobre 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your kind review! We’re delighted to hear you’re happy with your Easton U-shaped sofa and that everything was delivered promptly.
It’s great to know Susan was helpful and efficient in processing your order, and that Luke provided friendly service and took care of the assembly. We’ll be sure to pass on your lovely feedback to them both.
We really appreciate your support and hope you enjoy your new sofa!
Réponse de Heavenly Sleep
Thank you for your kind feedback! We’re really pleased to hear you had a great experience from ordering through to delivery.
We appreciate your support and hope you enjoy your purchase!
Well I had an issue with previous staff…
Well I had an issue with previous staff nothing major just an oversight .. but the new staff came on and even called me 6 months later to make sure all was OK.. I have to say the quality of furniture is amazing!! The prices so reasonable and the staff amazing ! Thanks
2 octobre 2025
Réponse de Heavenly Sleep
Thank you so much for your lovely review! We really appreciate you taking the time to share your experience.
We’re glad we were able to resolve the earlier issue for you, and it’s great to hear our team followed up to make sure everything was still going well — that’s exactly the level of care we aim to provide.
It means a lot to hear that you’re happy with the quality of your furniture and found our prices reasonable. Your kind words about our staff are truly appreciated, and we’ll be sure to pass them on.
Thank you again for your support — we hope you continue to enjoy your furniture for many years to come!
Excellent and highly recommend.
Excellent staff. Went out of their way so we could see the furniture before purchasing. Really fast delivery. Excellent quality furniture also. Really good value for money.
1 octobre 2025
Réponse de Heavenly Sleep
Thank you so much for your wonderful review! We’re delighted to hear that our team went the extra mile to help you view the furniture and that you were happy with the service and delivery.
It’s great to know you’re pleased with the quality and value of your furniture — that’s exactly what we strive for. We really appreciate your kind words and support, and we hope you enjoy your furniture for many years to come!
Good product fast delivery
The delivery was fast and the suite was high quality. The guys who delivered were friendly and helpful
1 octobre 2025
Réponse de Heavenly Sleep
Thank you for your kind review! We’re really pleased to hear you’re happy with the quality of your suite and that delivery was fast and smooth.
It’s great to know our delivery team were friendly and helpful — we’ll be sure to pass that on to them. We really appreciate your support and hope you enjoy your furniture for years to come!
Serious and reliable company
I bought a 1 recliner sofa very good quality and comfortable.
1 octobre 2025
Réponse de Heavenly Sleep
Thank you for your kind review! We’re delighted to hear you’re happy with your recliner sofa and that you find it both comfortable and of good quality.
We really appreciate your support and your trust in our company. Enjoy your new sofa, and we hope to see you again in the future!
Absolutely thrilled with my new sofa…
Absolutely thrilled with my new sofa set!!!
I got the dark grey colour in 3 +2 seater fits perfectly with my living room decor. The delivery men were really professional and very helpful. Definitely a 5* purchase!
28 août 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re thrilled with your new 3 + 2 seater sofa set and that the dark grey colour fits perfectly with your living room décor.
It’s also great to hear our delivery team were professional and helpful — we’ll be sure to pass on your kind words to them. We really appreciate your 5* feedback and your support, and we hope you enjoy your new sofas for many years to come!
Best quality..
Everything is just perfect.. good customer service plus quality.
4 septembre 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your lovely review! We’re delighted to hear that everything was perfect and that you’re happy with both our customer service and the quality of your furniture.
We really appreciate your support and kind words — enjoy your furniture, and we hope to see you again in the future!
Great customer service from Heavenly…
Great customer service from Heavenly Sleep, I will be a returning customer for sure 👌 , 5 stars from me.
31 août 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your wonderful review! We’re delighted to hear you were happy with our customer service at Heavenly Sleep.
Your 5-star rating and kind words mean a lot to us, and we’re especially pleased to know you’ll be returning — we look forward to welcoming you back again soon!
I recently bought some sofas from you…
I recently bought some sofas from you guys, they are very good quality and very comfortable, I highly recommend Heavenly Sleep to anyone thinking of getting furniture. 5 stars from me.
31 août 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your wonderful review! We’re delighted to hear you were happy with our customer service at Heavenly Sleep.
Your 5-star rating and kind words mean a lot to us, and we’re especially pleased to know you’ll be returning — we look forward to welcoming you back again soon!
Really beautiful and unique furniture
Really beautiful and unique furniture. So excited to buy for my new home:)
31 août 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your lovely review! We’re delighted to hear you find our furniture beautiful and unique.
How exciting that it’s for your new home — we hope it helps make your space feel really special. Wishing you all the best with your new home, and we look forward to helping you again in the future!
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