Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Lisez les avis des autres
Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
4,7
Excellent
201 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Brilliant 3+2 seater sofa
Hy I recently purchased 3+2 seater sofa from you and it’s incredibly comfortable, with a perfect medium firmness that's great for both lounging and sitting upright. “And the quality of this sofa is so lovely, providing very good value for the money. It's built to a very high standard with high-quality materials".
25 août 2025
Avis spontané
Réponse de Heavenly Sleep
Thank you so much for your fantastic review! We’re delighted to hear you’re enjoying your new 3+2 seater sofa and that you find it so comfortable with the perfect medium firmness.
It’s great to know you’re happy with the quality and value as well — that’s exactly what we aim to deliver. We really appreciate your kind words and support, and we hope you continue to enjoy your sofa for many years to come!
I recently purchased a corner sofa from…
I recently purchased a corner sofa from heavenly and its amazing. Its cozy and comfortable. Their staff is cooperative aswell. 4 stars from me.
20 août 2025
Avis spontané
Recently purchased a Rita Plus in the…
Recently purchased a Rita Plus in the true beige, amazing quality and wonderful service, defo give this company 5stars from me.
14 août 2025
Avis spontané
Réponse de Heavenly Sleep
Hello,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with your Rita Plus in True Beige and that you were pleased with both the quality and the service you received.
Your kind words and 5-star recommendation truly mean a lot to our team. We hope you enjoy your new sofa for many years to come!
Excellent company with fast delivery…
Excellent company with fast delivery and polite staff. Could not have asked for more
19 août 2025
Réponse de Heavenly Sleep
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our fast delivery service and found our staff polite and helpful.
It means a lot to us to know we met your expectations, and we truly appreciate you taking the time to share your experience. Enjoy your purchase, and we hope to serve you again in the future!
I had a good experience dealing with…
I had a good experience dealing with this company . Bash has been quite helpful and patience and understands the importance of ensuring as a customer buying a sofa is a very important decision.
Thanks for the help Bash. Also to the the two lads Aamir and Mani who were delivered the sofas, very friendly and professional.
5 juillet 2025
Avis spontané
Réponse de Heavenly Sleep
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our company.
We’ll be sure to pass your kind words on to Bash — he’ll really appreciate your comments about his helpfulness, patience, and understanding throughout such an important purchase.
We’re also pleased to hear that Aamir and Mani provided a friendly and professional delivery service. Our team always aims to make the entire experience as smooth and enjoyable as possible.
Thank you again for your support, and we hope you enjoy your new sofas for many years to come!
Got sofa of this company the office…
Got sofa of this company the office staff where very lovely to deal with and the delivery driver Luke was amazing he put my sofa together for me and took away all the packaging once I’m ready for my bed I will be ordering from this company I highly recommended
1 juillet 2025
Avis spontané
Réponse de Heavenly Sleep
Hello,
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience with both our office team and our delivery service.
We’ll be sure to pass your kind words on to Luke — he’ll be so pleased to hear that his help and service made such a great impression. We’re glad he was able to assist with assembling your sofa and removing the packaging to make everything easier for you.
Your recommendation truly means a lot to us, and we look forward to helping you again when you’re ready to order your bed in the future!
Lovely friendly service
Lovely friendly service, very efficient delivery, very competitive pricing.
Would have no problem in recommending this company.
17 juin 2025
Avis spontané
Réponse de Heavenly Sleep
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our friendly service, efficient delivery, and competitive pricing.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope to serve you again in the future!
Sofa
I purchased a sofa recently. Heavenly sleep staff were first class. Taking the time to ensure I had exactly what I wanted.
1 juin 2025
Avis spontané
Valerie 3+1+1 and footstool
Well what can I say my sofa is stunning from Heavanly sleep. If anyone wonders about ordering online then rest assured they have nothing to worry about. The delivery team 2 lovely gentleman can I say are an absolute credit very professional in every manner and assembled my sofa with great care for my home as I had new laminate fitted. They are a credit to your company and professional in every aspect. What a great experience 10 out of 10 in every aspect
And wow the footstool is so big i absolutely love it 🥰
15 juin 2025
Avis spontané
Would 100% recommend in here i love my…
Would 100% recommend in here i love my sofa the worker are so helpful amazing prices for beautiful sofas I really cant wait till winter so I can recline back nice and cosy wee film o lots of wee compartments for your bits and pieces (popcorn) cup holders too, had and issue with 1 of the chargers but it was fixed and all working well, they have all different types sizes shapes and colours of sofas but I personally love the titan dark grey thats the one I went for recommend 100%
11 juin 2025
Avis spontané
Really happy with our new corner couch
Really happy with our new corner couch, the lads who dropped it off were really friendly and the chap in customer support is a top man too. Well done lads
6 juin 2025
Avis spontané
Amazing company
Ordered a sofa, came on time delivery was on point. Defo recommend
5 juin 2025
Avis spontané
Ordered a 3+2 Rita from this company…
Ordered a 3+2 Rita from this company and wow I am very satisfied with the quality. From the minute I placed the order till it got delivered I was updated with my order. The quality is 10/10 I couldn’t fault it. A special thanks to AK the delivery driver he was very helpful he assembled the sofa and took away all the rubbish. I couldn’t recommend this company enough. THANKYOU HEAVENLY SLEEP!
1 juin 2025
Avis spontané
Great service
I bought a bed from Heavenly sleep. The bed is beautiful and service was excellent I picked my mattress which is so comfy. They brought my bed,set it up and took my old bed away.
Thank you Bash and the team great customer service 👍
14 avril 2025
Avis spontané
What a lovely company
Amazing top of the range quality ordered a Valerie technology fabric corner looks beautiful and delivery driver was amazing and very helpful.
27 avril 2025
Avis spontané
Amazing quality and brilliant customer…
Amazing quality and brilliant customer service! Would totally recommend ☺️
17 avril 2025
Avis spontané
Worst company ever for communication
Worst company ever for communication. Sofa faulty after 2 weeks. Sofa 3 months old still not repaired or replaced. Wouldn’t waste your money with this company.
25 avril 2025
Avis spontané
Ordered Hanson corner sofa and match8ng…
Ordered Hanson corner sofa and matching footstool on 28th March 2025, from start to now ,no deliver date, very poor customer services , company has not contacted me once since I placed the order to update me of any delays, and when called very uncaring and blaming others for their poor communications, over a month later I have been given 2 different delivery dates and still not recieved my sofas, now told delivery out if their control possibly 1st week in may 2025, so have requested a refund,which could take up to 30 days. (A lot of messing around) just hope I recieve it, wouldn't have minded if delivery dates was long but on ordering stated that sofa was in stock for express delivery and still states in stock on their website
28 mars 2025
Avis spontané
Réponse de Heavenly Sleep
Hello Carol, I am sorry for your experience but unfortunately the ships were delayed, the dates we were given we went by and give to you. The shipping is completely out of our control, we offered you alternative colours for the same sofa and also offered alternative sofas to you all of which you declined, we offered you a free footstool worth £200 and we also got your free assembly worth £80 for the inconvenience caused to you which you accepted. The shipping company was closed for the Easter break which put our date back 1 week, the sofa is coming in next week but you cannot wait which is understandable. I am sorry for all this trouble that you had.
Got a lovely sofa
Got a lovely sofa, excellent quality and excellent service, the girl that served me was absolutely lovely
18 avril 2025
Avis spontané
Réponse de Heavenly Sleep
Thankyou so much for your lovely feedback :)
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