Heavenly Sleep Avis 

201
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus

Noté 5 sur 5 étoiles

Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de meubles
  2. aussi dans
  3. Magasin de canapés
  4. Magasin de lits
  5. Magasin de matelas

Écrit par l'entreprise

Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

201 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(201)

88 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

So much beautiful stock

In love with with my new sofa!! Definitely recommend this company. Quick delivery and very reasonably priced! Girl in showroom so helpful (thanks for helping me choose my perfect sofa) ❤️ will be returning for a new bed asap!

4 avril 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much for your lovely feedback :)

Noté 5 sur 5 étoiles

I would 100% recommend this company for…

I would 100% recommend this company for high quality bed and furniture. The process was extremely easy and customer service was 10/10 could not fault it at all. Everyone was very professional and helpful especially Faisal in particular, he went out of his way to show me different furniture that would suit my home style the best .

15 avril 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much for your lovely feedback :)

Noté 5 sur 5 étoiles

Ordered the axel 3 and 2 amazing…

Ordered the axel 3 and 2 amazing quality fast delivery and amazing staff. Highly recommended.

3 avril 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much for your lovely feedback :)

Noté 1 sur 5 étoiles

Do not trust this company

Do not trust this company

Ordered a 3 seater sofa last week of march online that said it was in stock and recieved a phone call the next day saying it was definitely in stock but they couldn't deliver it until the 12th of April (no problem), recieved a call today 9th April saying the sofas not due in stock for 2 more weeks. Absolutely fed up with companies taking money and being dishonest to customers. And still on website today saying In stock. Unbelievable! .

Thanks for your response you obviously didn't read my review properly, you stated the sofa was in stock ready for delivery and not in Some port somewhere, as for the refund its not in my account and also the promised phone call from a Manager was never recieved. I stand by my honest review.

Hanson dark grey sofa 3 seater still saying In stock at 12.11pm 11th April 25

9 avril 2025
Avis spontané
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Réponse de Heavenly Sleep

Hi Fi, we are sorry for the inconvenience caused, as explained before the shipping date has moved numerous times according to some issues at the Belgium port which in turn is causing delays for us. Unfortunately this is completely out of our control and as far as companies taking money and being dishonest to customers that is definitely not us as you can see from our numerous 5 star reviews, if any customer is unhappy with the unexpected delay and has already paid they will be entitled to a full refund upon request the same way you have been refunded. Again we apologise for any inconvenience caused to yourself.

Noté 5 sur 5 étoiles

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. From the lovely lady who called and kept me updated on everything to the two amazing delivery team who took away my old sofas and set up the new corner sofa such lovely men they cleaned up after themselves and left everything neat and tidy. I would highly recommend Heavenly Sleep

29 mars 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much :)

Noté 5 sur 5 étoiles

Top service

Excellent service right to ur door quality furniture their staff are friendly and easy to speak to you would 💯 recommend will definitely be back

26 mars 2025
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Réponse de Heavenly Sleep

Thankyou so much :)

Noté 5 sur 5 étoiles

The service from order to delivery was…

The service from order to delivery was so smooth.

I bought a 3 2 1 roma of heavenly sleep and was delighted from start to finish. Excellent customer service top quality goods.

21 mars 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much :)

Noté 5 sur 5 étoiles

Extremely easy to deal with

Extremely easy to deal with, delivered when they said they would. The two delivery guys where professional and assembled the sofa very quickly. Would not hesitate to use this company again?

14 mars 2025
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Réponse de Heavenly Sleep

Thankyou so much :)

Noté 5 sur 5 étoiles

Excellent

I am happy to say that me and my family are very satisfied with the quality of the furniture we ordered, the level of customer service was outstanding and it was a simple straight forward transaction as well as delivery service that was also very good. Heavenly is a trust worthy company and would highly recommend to everyone- Arham and family

1 mars 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much :)

Noté 5 sur 5 étoiles

I placed an order for a kingsize bed…

I placed an order for a kingsize bed and the comfort is great i love the size of it and the service is really good the prices are really affordable than other companies and i recommend it to anyone who is a first time buyer stunning beds

1 janvier 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much :)

Noté 5 sur 5 étoiles

A big thank you to Heavenly Sleep…

A big thank you to Bash and all the guys at Heavenly Sleep. We just bought a beautiful leather recliner suite, and absolutely love it. More than that, though, you couldn't hope to meet a more helpful and obliging team of people. From viewing our options, to delivery and setting up, they have been amazing. Couldn't have asked for more. Highly recommended.

15 février 2025
Avis spontané
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Réponse de Heavenly Sleep

Thankyou so much :)

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