Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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So much beautiful stock
In love with with my new sofa!! Definitely recommend this company. Quick delivery and very reasonably priced! Girl in showroom so helpful (thanks for helping me choose my perfect sofa) ❤️ will be returning for a new bed asap!

Réponse de Heavenly Sleep

Réponse de Heavenly Sleep
I would 100% recommend this company for…
I would 100% recommend this company for high quality bed and furniture. The process was extremely easy and customer service was 10/10 could not fault it at all. Everyone was very professional and helpful especially Faisal in particular, he went out of his way to show me different furniture that would suit my home style the best .

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Ordered the axel 3 and 2 amazing…
Ordered the axel 3 and 2 amazing quality fast delivery and amazing staff. Highly recommended.

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Excellent service highly recommended.
Excellent service highly recommended.

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Do not trust this company
Do not trust this company
Ordered a 3 seater sofa last week of march online that said it was in stock and recieved a phone call the next day saying it was definitely in stock but they couldn't deliver it until the 12th of April (no problem), recieved a call today 9th April saying the sofas not due in stock for 2 more weeks. Absolutely fed up with companies taking money and being dishonest to customers. And still on website today saying In stock. Unbelievable! .
Thanks for your response you obviously didn't read my review properly, you stated the sofa was in stock ready for delivery and not in Some port somewhere, as for the refund its not in my account and also the promised phone call from a Manager was never recieved. I stand by my honest review.
Hanson dark grey sofa 3 seater still saying In stock at 12.11pm 11th April 25

Réponse de Heavenly Sleep

Réponse de Heavenly Sleep
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. From the lovely lady who called and kept me updated on everything to the two amazing delivery team who took away my old sofas and set up the new corner sofa such lovely men they cleaned up after themselves and left everything neat and tidy. I would highly recommend Heavenly Sleep

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Top service
Excellent service right to ur door quality furniture their staff are friendly and easy to speak to you would 💯 recommend will definitely be back

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Brilliant lads sofa lovely delivery driver brilliant.
Very easy to order off,delivered the next day, delivery driver's couldn't do enough for us, absolutely first class,Susan in the office was brilliant, definitely ordering again

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The service from order to delivery was…
The service from order to delivery was so smooth.
I bought a 3 2 1 roma of heavenly sleep and was delighted from start to finish. Excellent customer service top quality goods.

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These guys are amazing very high…
These guys are amazing very high quality and service was amazing i will recommend again 100%

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Extremely easy to deal with
Extremely easy to deal with, delivered when they said they would. The two delivery guys where professional and assembled the sofa very quickly. Would not hesitate to use this company again?

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Great customer service and delivery…
Great customer service and delivery guys were great good service would definitely purchase again 👍

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Excellent
I am happy to say that me and my family are very satisfied with the quality of the furniture we ordered, the level of customer service was outstanding and it was a simple straight forward transaction as well as delivery service that was also very good. Heavenly is a trust worthy company and would highly recommend to everyone- Arham and family

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Good quality products with very…
Good quality products with very reasonable prices, prompt delivery, responsive to queries, shall buy again from them.

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Fab service and great product would…
Fab service and great product would highly recommend

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I placed an order for a kingsize bed…
I placed an order for a kingsize bed and the comfort is great i love the size of it and the service is really good the prices are really affordable than other companies and i recommend it to anyone who is a first time buyer stunning beds

Réponse de Heavenly Sleep

Réponse de Heavenly Sleep
A big thank you to Heavenly Sleep…
A big thank you to Bash and all the guys at Heavenly Sleep. We just bought a beautiful leather recliner suite, and absolutely love it. More than that, though, you couldn't hope to meet a more helpful and obliging team of people. From viewing our options, to delivery and setting up, they have been amazing. Couldn't have asked for more. Highly recommended.

Réponse de Heavenly Sleep
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