Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Lisez les avis des autres
Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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I ordered a 3+2 sofa and two Divan beds…
I ordered a 3+2 sofa and two Divan beds with mattresses. I contacted the store before and after putting in the order through their website, Natasha was very helpful in this regards. Delivery was prompt and delivered persons Mervyn and James were brilliant . extremely helpful and cooperative.
I haven't opened up the flat packs as yet but the whole experience so far has been very positive with this company.

Réponse de Heavenly Sleep
Great sofas
A few issues around this being a TikTok sale, however they were fantastic at sorting this and the sofas were delivered as expected and they are both great quality and very comfy. Very happy customers. Thank you

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Great company and fastdelivery ordered…
Great company and fast delivery ordered a sofa and it absolutely amazing will Def order again thankyou

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Great service very friendly and helpful…
Great service very friendly and helpful definitely put customer first excellent value for money will definitely be recommending to friends delivered 3rd jan

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My name is rushikesh and I got 3+2 Roma…
My name is rushikesh and I got 3+2 Roma brown leather sofa for half of the price the seller showed me kindness and he helped me to get it in the Christmas time and with free delivery and even with sofa assembly they are really nice I will buy more furniture with heavenly sleep.
Anyone who is reading my review think before purchasing furniture with a reasonable price then check with heavenly sleep.
The driver is very friendly Luke he really helped to fix sofa and he is very good guy

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What a great experience shopping with…
What a great experience shopping with you. I came across you by a friend. I didn't know about you. I am delighted with my purchase. The delivery man was such a pleasant person I will be telling all my family and friends what a great experience shopping with you

Réponse de Heavenly Sleep
Excellent company
Excellent company, cossy and quality sofas. The company kept me updated on a day delay in delivery due to vehicle breaking down and gridlock.
The two delivery guys are angels in human form, when they arrived, there first met me to apologise first before offloading the sofas, i forgot to ask of their names.
I bought a set of Hanson light grey leather sofa.
Nothing short of 5 star rating.

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Brilliant…
Placed an order for a couple of flat packed sofas. Company processed the order quickly and delivery was received a few days later!
Sofa set is beautiful ❤️

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Perfect seller,100% very good quality…
Perfect seller,100% very good quality of furniture.

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Bash and his colleague did a fabulous…
Bash and his colleague did a fabulous job of correcting previous work carried out by a different delivery company.
They were very helpful and apologised for the previous issues I encountered with heavenly sleep

Réponse de Heavenly Sleep
I really wish I could add a photo to…
I really wish I could add a photo to this review cos boy are they truly amazing.. my mom ordered a leather corner couch and arm chair and I fall in love wit hers.. so she told me about this shop she highly recommended them. I went online and fall in love with a couch myself and boy they did not disappoint. We have a dark grey leather electric corner couch and a leather foot stool and I am obesseddd.... they are so bloody beautiful comfortable stylish. I'm so happy.. the staff are absolutely fabulous to deal with. I had the pleasure of dealing with the owner bash, and 2 fabulous delivery drivers who couldn't do enough for us. Aiden and luke they really went above and beyond when they delivered our items they were incredibly helpful. And so friendly I had a great chat with both and they had me laughing. They even carried my couch to where I wanted it so they would scratch my wooden floors and took all the rubbish away I recommend putting in for rubbish to be taken away and for ur old couch to b taken aswell of needed and for couch assembly becuase it was such hassle free done within 10mins or less and I was left with my brand new couch happy as anything. I highly highly recommend heavenly sleep and I will return to purchase more in the further..

Réponse de Heavenly Sleep
Great value, lovely people
There was an issue upon opening one of the boxes containing our sofa, but they went out of their way to resolve the error and we're delighted with our purchase. Really comfortable with great support. I've never had to assemble my own sofa before, so that was a new one on me, but it went together easy.

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Would recommend
10/10 service, ordered a heavenly bed which now gives us heavenly sleeps! The whole service was flawless from ordering with them to the delivery!

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Great service and happy with purchase…
Great service and happy with purchase my only niggle not to give a 5 star was my delivery was in the afternoon as I had a phone call the day before but then turned up at 08.50 luckily I was home.

Réponse de Heavenly Sleep
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!!
I’m trying to contact customer service since my mams sofa arrived over a week ago.
My mam is 73 sofa arrived & is not suitable & causing her a lot of back pain as it’s hard & uncomfortable.
No response from customer service by phone or email.
Now seeking legal advise.

Réponse de Heavenly Sleep
Terrible customer services.
Terrible customer services.
I had to call and email a zillion times to get things done ( parts damaged in the transport)

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There was a mix up in the mattress i…
There was a mix up in the mattress i was delivered and they made it right without to much fuss. The items were great value and they arrived on time.

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Just fabulous to deal with
Just fabulous to deal with. Highly recommend. Couches perfect 🤩

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Outstanding Customer Service
Outstanding Customer Service, Competitive Prices, Fast and Professionally Assembled by Mohammed. Really pleased with my new sofas.

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