Delivery team, Tez and Mani - 5 stars. Heavenly Sleep Customer Service - 1 star. Poor communication, including no one turning up on the delivery date they scheduled. Wide variety of reasons... Voir plus
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Lisez les avis des autres
Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Voir plus
L'entreprise a répondu
Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Voir plus
L'entreprise a répondu
Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Coordonnées de contact
Royaume-Uni
- shopheavenlysleep.com
4,7
Excellent
201 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Customer Service top notch
Customer Service fantastic and delivery driver really friendly and so quick. My sofas are absolutely gorgeous and so comfy. I would recommend Heavenly Sleep to everyone. My experience was brilliant.
9 octobre 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Highly recommend
Customer service was great ordered a corner suite and was delivered in less than a week, driver was an absolute sweet heart so kind lovely to talk to did all the heavy lifting couldn't fault them at all very happy 😀
1 octobre 2024
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Absolute pleasure to deal with
Absolute pleasure to deal with. Ordered sofa, delivered the next day, paid extra for assembly, well worth it. Left me satisfied, rubbish taken away, can’t fault them. And the sofa itself absolutely amazing, so happy.
24 septembre 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Bought a Rita sofa off this company
Bought a Rita sofa off this company. From start to finish great service and the sofa itself absolutely amazing, price, comfortablity. Can't fault this company.
26 septembre 2024
Avis spontané
Réponse de Heavenly Sleep
Hello Nicoleta thankyou very much for your lovely review
Brilliant service and amazing prices 😊
2 septembre 2024
Réponse de Heavenly Sleep
Hello Amy thankyou very much for your lovely review
Phone friendly staff quick delivery…
Phone friendly staff quick delivery good range of products and good prices
22 août 2024
Réponse de Heavenly Sleep
Hello Fiona thankyou very much for your lovely review
Very friendly staff
Very friendly staff, helpful on the phone. I bought a sofa based off reviews from the site as I couldn't get to try it beforehand, and was very impressed. Delivery was fast, ordered on a Tuesday and delivered on a Friday. The delivery driver was so friendly and assembled the sofa quickly and without fuss. Highly recommend!
15 août 2024
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
I just want to thank Mervin for his…
I just want to thank Mervin for his friendly and proffesional service while delivering our new couch on Saturday. He even took the boxes in which the sofa was wrapped away. Mervins friendly and proffesional conduct made the whole experience pleasant. Keep it up Mervin.
30 juillet 2024
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Absolutely delighted with my new Settee…
Absolutely delighted with my new Settee & Chair, love the colour, the comfort, the quality and the price, it all exceeded my expectations which were made all the more enjoyable by having my order delivered by AK & MANI two of the most pleasant, polite and helpful young men you could wish to meet, they assembled the furniture and went above and beyond to make sure everything was to my satisfaction before leaving.
They really are a credit to the company.
Thank you
16 août 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Absolutely brilliant service
Absolutely brilliant service
Can’t believe the quality I have received the Roma 3 and 2 seater in light grey .
Really well packed I paid for the assembly and the delivery guys were fabulous called me to let me know they were an hour away and arrived and bought them in and assembled them with no problems quick and easy as I said brilliant service and quality
16 août 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Excellent service very pleased and ver…
Excellent service very pleased and ver helpful and professional highly recommend
3 août 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
FYI - 3 piece sofa arrives boxed - to be built
My only complaint, as a duty of care to the health and safety of the very friendly and helpful delivery driver, is that despite having a small roll trolley to bring the boxes to the door, I frankly think it's shocking that the company expects only one person to bring the sofas into the house on his own (when boxes weigh 70-80kgs). No amount of manual handling training makes that acceptable. I recommend you look after your team members better.
I was not expecting it to come boxed as a build required, perhaps I missed that on the description??? The sofa is great and the build wasn't too complex.
I received the 3 piece brown leather sofa today. Took just over one month to arrive from date of order on 25th June.
26 juillet 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much for your lovely review :)
Fantastic sofa
Fantastic sofa. We love it. Highly recommend the company. Great guys, carried the sofa into my living room area which was a great help too ! Thank you 🤩
13 juillet 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Very happy with our couch ,good value…
Very happy with our couch ,good value and reasonably priced. The delivery man was very nice and helpful aswell.
Regards Frank Daly
4 juin 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Brillant service free delivery and the…
Brillant service free delivery and the man put the couches together for me very happy with my purchase thank you very much
29 mai 2024
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Fantastic customer service
Fantastic customer service. Fast & quick delivery. Will definitely be purchasing from here again.
6 février 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Couldn’t recommend enough
Couldn’t recommend enough! Top star quality! Really quick delivery and very well priced
20 janvier 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Excellent service and delivery
I bought a king size bed and a three and two leather suite from this company i recieved excellent service from start to finish. Every question I had was answered and delivery was quick and very efficient. The quality of the products received was excellent and I will not hesitate to recommend this company to family and friends. Will definitely be back in the future for more items
16 février 2024
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Bought my bed from these guys
Bought my bed from these guys, very friendly, fast delivery and nothing was any bother for the guys at heavenly sleep! Highly recommend
25 mars 2023
Avis spontané
Réponse de Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
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