Early days with this company, till (Shopmate 360) installed today. But a great start, from the non pushy salesman to the engineer who couldn't have been more helpful. Loving the new till, have been ad... Voir plus
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Lisez les avis des autres
We think the system is good for shops who only buy from Booker but very stressful for using other wholesalers too Getting items onto the system is a pain Being given a new employee to liase with w... Voir plus
L'entreprise a répondu
£3,500 system, which they advertise for £1000 and then £3,500 for over three years for system maintenance that you can’t get out of. Hi Hannah, When I did cancel the monthly maintenance payments, yo... Voir plus
L'entreprise a répondu
Mostly, very efficient and quick helpful service. They did however, a few years ago, loose all my data and were only able to re-install old data which meant having to stocktake and key in new figures... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ShopMate
Écrit par l'entreprise
Meet ShopMate
Dependable EPoS for convenience stores
ShopMate is a comprehensive system that helps you manage your store every day - from pricing and promotions to stock management and point of sale.
How ShopMate Helps You Flourish:
- Wholesale prices and promotions updated automatically
- A wide range of intuitive, actionable reports
- Regular software updates
- Expert UK-based technical support
- Supercharge ShopMate with a variety of first and third-party integrations.
Find out more about ShopMate
Contact Us
Coordonnées de contact
Royaume-Uni
- shopmate.co.uk
3,5
Moyen
109 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
downloading data of a credit card machine
having just had a shop refit we had a chip and pin terminal installed had several issues with network problems,which meant we could not trade properly found the technicians very helpful and efficient and our problems was solved thanks very much
sonia.
26 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your positive feedback! We are pleased you have found our services to be helpful to you and look forward to working alongside you more in the future. - Hannah
Poor system
Has a lot of catching up to do with other systems out there
Lot of basic stuff wrong with system
Ie profit report not accurate
Price changes with out printing labels
Etc etc
Yes if you can contact me when you have updated system please or plan to update your system
24 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your feedback, we are very sorry to hear you are having problems with your reports and pricing. Further to your recent correspondence with our Customer Support team, we are in the process of resolving your issue. Should you need to discuss this matter further, please respond to this comment and we will arrange for someone to give you a call. Once again we apologise for your inconvenience. - Hannah
Always on hand to help.
Always on hand to help.
Ask for something to be done and it happens in minutes.
Great service.
24 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your positive feedback. We are delighted you find our service helpful and look forward to working together in the future. - Hannah
Very good product with excellent support.
ShopMate has proved to be a very competent product. I have been particularly pleased with the Technical Support. I can get through almost immediately to helpful people, who are able to fix most problems remotely in a matter of minutes.
20 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your positive feedback. Our Customer Support team strive for excellence, we are pleased you are benefitting from our services. - Hannah
Best customer care and the most helpful…
Best customer care and the most helpful staff, Thank you very one concern from 5565 Staff and Owner :)
20 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for such wonderful feedback. We are so pleased you have had such a positive experience with us and look forward to working with you more in the future. - Hannah
Réponse de ShopMate
Thank you for such positive feedback! Please feel free to change your star rating to reflect your experience. Did you know if you refer us to your friends, you could get up to 3 months free service fees. We look forward to working with you more in the future. - Hannah
they allways keep you up to date with…
they allways keep you up to date with changes and responed to phone calls
19 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your positive feedback. We are happy you are benefitting from our regular updates. We look forward to working with you more in the future. - Hannah
£3,500 system
£3,500 system, which they advertise for £1000 and then £3,500 for over three years for system maintenance that you can’t get out of.
Hi Hannah,
When I did cancel the monthly maintenance payments, you guys sent someone to the shop and bullied my 55 year old MOTHER into start repayments again as we are not aloud to cancel and when we didn’t you start messing around with the till so it wouldn’t work and therefore had not option in paying again.
15 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your feedback. We are sorry that you feel the service you received in 2014 was unsatisfactory. Our mission is to support retailers like yourself and we do not take the decision to disable tills likely. If you would like to discuss this further, we would be happy to hear from you, alternatively we wish you all the best in the future - Hannah
Used the system for many years
Used the system for many years. To much emphasis on producing upgrades that can be charged for instead of making the system workable. Any requests for upgrade or bug fixes take months, years or never happen.
13 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your feedback. You may see from our most recent software updates that bug fixes are a focus for our development team. We appreciate the feedback you give us regarding ShopMate and are constantly making improvements. As always our support team are always there. - Hannah
Réponse de ShopMate
Thank you for you lovely feedback. We look forward to working with you in the future. - Hannah
Trouble with printing labels
Trouble with printing labels
Awash with emails that take time to delete
10 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your feedback. I am sorry you have had trouble with printing labels. I know you have had this issue resolved back in November, but should you wish for us to assist further and make deletions remotely, please give our Customer Support Team a call and they will be happy to help you. - Hannah
Réponse de ShopMate
Thank you for your positive feedback. Did you know if you refer us to your friends, you could get up to 3 months free service fees. We look forward to working with you more in the future. - Hannah
STRAIGHT TALKING
STRAIGHT TALKING, NO NONSENSE JARGON AND A GREAT CARING TEAM!
KEEP IT UP!
5 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for such positive feedback! We are delighted that you are happy with the service we have and will continue to provide. If there is anything you require in the future, please let us know and we will be happy to help. - Hannah
The launch of the PPOS was not TRDP's…
The launch of the PPOS was not TRDP's finest hour. Months of crashed tills
and weekends with problems as very little support available made us very unhappy.
4 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your feedback. I am sorry that you have had trouble using the PayPoint software on ShopMate. As we value your ongoing custom, I have arranged for one of our Customer Support Supervisors to contact you to discuss your issues. Thank you for bearing with us as we work with PayPoint to isolate and solve the problems that you’ve been experiencing. When we are confident that these issues have been resolved, we will let you know directly. - Hannah
Have been using services and equipments…
Have been using services and equipments since several years and we haven’t had and issues which could not have been resolved on time or online. Software support is great too. Great company. I would certainly recommend the company to any one. 👍
4 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for such positive feedback. We are glad you are enjoying the use of ShopMate. Did you know we offer 3 months' free service fees to retailers that successfully refer us to their friends? - Hannah
We have had this system for over 3…
We have had this system for over 3 years now and have found that the customer service is exceptional especially the out of hours service who when contacted phone back usually within 30 mins. We would highly recommend this system.
4 avril 2018
Avis spontané
Réponse de ShopMate
Thank you for your lovely feedback. It is good to hear that our 'out of hours' service is of good use to you. Yes recommend us as we offer 3 months' free service fees to retailers that successfully refer us to their friends. - Hannah
very good service
3 avril 2018
Avis spontané
Réponse de ShopMate
Thank you very much for your positive feedback. We are glad you enjoy using ShopMate! - Hannah
Great Service
Great Service , prompt action taken with all fualts.
had to phone twice in 5 years with a fualt on system so it goes to show it works great
3 avril 2018
Avis spontané
Réponse de ShopMate
Thank you very much for your positive feedback. We value your ongoing custom and look forward to working with you in the future. - Hannah
Disadvantages
Price files not uploaded, promotion files not uploaded, tills being updated during day so chaos caused , transactions being duplicated and so session reports not balancing with till contents . This is a few problems in last 3 months !!
29 mars 2018
Avis spontané
Réponse de ShopMate
Thank you for your feedback. We are sorry to hear you have been having issues in the past few months regarding your promotions and price files. One of our Customer Support Supervisors will be In touch to discuss this with you shortly and hopefully find a resolution. We thank you again for your valued custom. - Hannah
Cost prices coming as zero for…
Cost prices coming as zero for cigarettes, tobaccos and groceries as well. Asked to sort these out thrice but still no luck. It makes the financial summary report completely false as the profit is calculated wrong as well. I was told that these are locally managed so I have changed the price plenty of times, but still it comes back to a penny (0.01) for outer or case price. Very disappointed.
29 mars 2018
Avis spontané
Réponse de ShopMate
Thank you for your feedback. We are sorry to hear you have been having issues. I have spoken with one of our Customer Support Supervisors and they will try to get in contact with you today. Your business with us is valued and we would like to get this issue resolved as quickly as possible for you. - Hannah
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