Sibstar Avis 

Helping mother to have a debit card when she has no photo ID or working email address. Sibstar team are Helpful and booked call backs are easy and reliable
The team work well together to make sure that the process is done as smoothly and quickly as possible. I’m not that good at online stuff or apps being 68 myself but after a month I now have mums (age89) card being delivered to me. I can take it to mum on my next visit. Hopefully it won’t get lost to quickly. She is very particular about her purse so we should be ok. She wants to go on her invalid scooter with her carers and buy a dress or take her beloved carers for coffee. She’s so happy about having a card again. We are now a long way off from her telling everyone iv stolen her money. Shes now happy she doesn’t have to worry about her bills or paperwork or online things. She doesn’t understand why the LPA is activated as ‘there’s nothing wrong with me’ so . Well done Sibstar. You have made a family relationship a happy one again. Thank you so much for doing this business. It’s so vital in these complicated days of internet access that old people and people with issues can feel and have a bit of independence and self respect safely.
I am so utterly grateful to you. I have my mum back. 🥰

I’ve only just started using you,
I have been a bit unsure of your procedures.
I don’t seem to be able to buy anything on line, which I’ve done before, so I can be a little unsure of how much I have to spend or my account amount isn’t useable, but I’ll work it out.

Had an issue that card details likely compromised (probably the user accidentally) - however, all the restrictions already set on the account didn't allow anything to go through. As a precaution new card issued. Only took a few minutes to get through and action. Super clear and easy.

Admin is a little clunky and the set up could be slicker. That said the card servers a very useful purpose and has many helpful features. The card is worth the effort.

My sister, who has been diagnosed with dementia, has been using a Sibstar card for more than two years. It works brilliantly for her! It took a little while to set up and understand how the payment limits work but, once it's up and running, it's just perfect! Knowing that there's a limit on potential losses should the card be lost or stolen is very reassuring. The App allows me to check as often as I want that nothing unexpected occurs. When there have been minor issues the technical support has been excellent! Quick responses and effective solutions! I would thoroughly recommend the Sibstar solution.

Customer support is non existent, no response to queries raised by email, telephone always goes to answerphone and call backs never received and then months later they have the cheek to ask you how their service was. The concept of this card is great but pray that you never have a problem you need help with!

So far so good. A few teething problems with the set up but William gave great guidance and was super quick in responding to queries, and I mean he was literally responding within 5 mins!!! This card is going to help my mum so much, she loves her iPad and the internet, however she was buying from scam sites, no matter how we tried to block this. Virgin money are good but could not help in any way other than me freezing her card everyday then unfreezing it when she went shopping. This was not practical. The Sibstar card is brilliant, I have set some restrictions on mums card resulting in no more cheap plastic sandals from china (3 pairs so far) and £200 kitchen pans (x 2 so far) 😬

when i was talking to William he's hard work made me alot easier thank you very much

Sibstar was an invaluable tool in the arsenal against my mothers journey with dementia. It supported her to continue to live independently whilst allowing a greater degree financial security.

I was looking for a card that my mum who has Alzheimer's could use for her daily spending safely. The sign up process was straightforward and didn't require my mum to have a passport or driving licence for the id check.

Loading money from her bank to the account and card was easy and the options to toggle off and on things like internet/phone payments or cash point withdrawals etc. made me feel confident that she would be protected from any misuse.

Mum has the card and I have the app which keeps me informed of any spending so I can make sure that she always has enough money loaded onto it.

So far really happy with it all.

I recently set up a Sibstar account for my elderly Mother. I needed some help setting up the account & I received prompt replies to all my queries.
My Mother is now using the card & I can see her transactions on an App on my phone, which is very useful. Thank you!

Overall very good. From the initial call to find out more, through to customer service calls to sort out application glitches, the operatives were both knowledgeable and helpful. They are also proactive via email as a follow through. The only areas that could be improved being availability on the phone and smartphone app process. In my case the phone app process didn't trigger a secure link to upload the LPoA, nor did it provide any sense of where in the process I was when there was a glitch.

Product great but customer service can be slow

Fantastic company, life changing for my family, outstanding customer service in the 2 years I’ve been with them, would not hesitate to recommend

Mostly this is great and helped my sister who had dementia maintain a more normal life. Previously cash was the only option but Sibstar made life better and easier for both of us. You can set daily spend limits and put a stop on internet purchases. The app makes it easy to change the settings in seconds. However, the app is clunky when you first start and if you want a statement you have to email asking for one. Response times for a statement are 3-4 days and even 2 days for simple questions. Customer Service are friendly and usually helpful once you get to the front of the queue, by email. I have told them about needing statements quicker and in excel not csv but always the answer is "yes, we are going to" but I made the same comment in a review 2 yeas ago and still waiting. Overall a great idea, good product but software needs up dating.

Very friendly knowledgeable people, who try their best to help you

I wanted a card for my adult LD son so that he would never run short of cash. Ordinary banks only provide a debit card which runs the risk of having up to £100 stolen from it if lost. Sibstar protects against that as I can control the amount on the card instantly from the Sibstar app on my phone. It took some getting used to as one needs to set up daily and monthly spends, plus where the card can or cannot be used - shops, ATMs, on-line etc. I can also check immediately the card balance, where it has been used and what purchases have been made. I made errors setting up the the card several times to meet my son’s needs but staff always responded promptly and patiently to put me right.
My son loves his card, feels more independent and I never worry that he hasn’t enough money when he is out.
Card takes a while to arrive but persevere - it’s a godsend.

It’s very helpful open my account so quick. Thank for the team

My father has Alzheimers so my sister and I have P.O.A and needed a foolproof banking system whilst still allowing my father some degree of autonomy.
There were a few teething troubles and a couple of steps that I wasn't sure of; but since we have got that cleared up - with prompt and clear customer help online. We have found the card to be really useful for us as a family. We can see every transaction, freeze the card if necessary, put limits on spending. And most importantly my dad doesn't feel like we've just removed all of his independence.