Prompt response when I phoned, helpful and very courteous staff. Wait time for engineer was a bit long. The engineer was excellent, he worked quickly, resolved the problem, could not have been nicer... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I would highly recommend Siemens, because the after care is excellent. Our 12 year old Siemens washing machine had a leak and the engineer who came, within days of contacting, trouble shooted the pro... Voir plus
L'entreprise a répondu
The first encounter I had with the lady on the phone to book a home visit with engineer was very positive,she was frendly,helpful and efficient. The engineer did a home visit the following day at 8am... Voir plus
L'entreprise a répondu
Issue with coffee machine that looked to be damaged when cleaned. Contacted Sieman's CS who responded within an hour with details of repair option. Thankfully machine reset itself. Contact was courtio... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient. Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities. Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
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4,7
Excellent
212 avis
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Very good customer service
Very good customer service. Our dish washer broke but was in warranty. I phone call to Siemens and an engineer came within 3 days to fix. Didn’t have parts with him on first call but ordered everything that was needed and returned within 2 days and fully fixed. Thank you.
21 juillet 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're glad our customer service was very good and that our engineer was able to fix your dishwasher promptly, even with a return visit for parts.
Thanks,
Brett
Siemens Home Appliance Customer Service
Engineer didn't appear
Engineer didn't appear, chat help was fine for organising an appointment but no troubleshooting on it. Appointment was made for a week later and no message to say the engineer would be late, delayed or cancelled. Wasted work day at home, should really send Siemens an invoice for lost time. I'm sure it is more to do with the network of engineers as the chat was fast to get me to an agent. Disappointing for such an expensive piece of equipment and warranty on it also.
17 juillet 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We sincerely apologise for the delay in our response. We are very sorry to hear that our engineer did not arrive for your scheduled appointment and for the significant inconvenience this caused. If this matter is still unresolved, please contact us directly using one of the options on our contact page so we can assist you further: https://www.siemens-home.bsh-group.com/ie/customer-service/contact
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Ddishwasher wasn't heating the water
My dishwasher wasn't heating the water. I reported this to Siemens through a very good WattsApp communication service. They immediately diagnosed the problem and sent out an engineer 48 hours later who exchanged the heater and a large switch under warranty. Dishwasher is now working perfectly. What a brilliant first class customer service. Thank You Siemens for a brilliant service
3 juillet 2026
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for your review.
It's fantastic to hear you found our WhatsApp service and engineer visit to be a brilliant, first-class experience that resolved the issue with your dishwasher so quickly.
Thanks,
Brett
Siemens Home Appliance Customer Service
Response from a human
Response from a human, on the phone, with clear answers.
Engineer who came was helpful, efficient and effective.
14 juillet 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're pleased to know you received clear answers on the phone and that our engineer was helpful, efficient, and effective.
Thanks,
Brett
Siemens Home Appliance Customer Service
I contacted Siemens via their what’s…
I contacted Siemens via their what’s app support service and was able to access the manual for a 26 year old model which is still going strong ! Thanks for the help
16 juillet 2026
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for your review.
That's amazing to hear your 26-year-old appliance is still going strong. We're glad our WhatsApp support team could help you find the manual you needed.
Thanks,
Brett
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're happy to hear you found the repair process efficient with great communication.
Thanks,
Brett
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We sincerely apologise for the delay in our response. We are sorry to hear that the problem you reported has not been solved. We would like to help resolve this, please contact us directly using one of the options on our contact page so we can look into this for you: https://www.siemens-home.bsh-group.com/ie/customer-service/contact
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Engineer called the day after…
Engineer called the day after contacting Siemens. He took his time going through various tests. Unfortunately the part he needed was obselete, because the appliance is 20 years old.
1 juillet 2026
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear the engineer attended promptly and carried out thorough testing to diagnose the issue. We are sorry that the part required was obsolete due to the age of the appliance.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear you found the service efficient and that the engineer was very professional and informative. It is great to know you had a positive experience throughout.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Prompt repair
24 juin 2026
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear you were happy with the prompt repair. It is great to know everything was dealt with quickly for you.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
I would highly recommend Siemens
I would highly recommend Siemens, because the after care is excellent. Our 12 year old Siemens washing machine had a leak and the engineer who came, within days of contacting, trouble shooted the problem, but then returned a month later when a tiny leak was still registering. The whole process was clear, transparent and fairly priced. And the engineer was respectful and friendly. 100%!
25 juin 2026
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear about your positive experience and that your washing machine was diagnosed and resolved through a clear and transparent process. It is great to know our engineer was friendly, respectful, and able to get everything sorted for you.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear you found the service very efficient and that our engineers were courteous and helpful. It is great to know you had a positive experience.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear you found the service reliable and good. It is great to know you had a positive experience.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Customer service was very helpful and…
Customer service was very helpful and prompt.
15 juin 2026
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear you found our customer service helpful and prompt. It is great to know you had a positive experience.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Friendly & professional service 👍
5 juin 2026
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are really pleased to hear you found the service friendly and professional. It is great to know you had a positive experience.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Answer to my question within a couple…
Answer to my question within a couple of hours via WhatsApp. Agents helpful.
11 juin 2026
Avis spontané
Réponse de Siemens Home Ireland
Hello, thank you for taking the time to write your review
We are pleased to hear you received a quick response via WhatsApp and that our agents were helpful in supporting you. It is great to know your query was dealt with promptly.
Thank you for your feedback
Becki
Siemens Home Appliance Customer Service
Always a very positive experience when…
Always a very positive experience when required, from the friendly and efficient call centre to the professional engineers delivering service ...would recommend this great support for Siemens products
29 mai 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We are delighted to hear you've had a consistently positive experience with us, from our friendly and efficient call centre team to our professional engineers. We appreciate you recommending our service.
Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're so glad to hear that you had a wonderful experience with us.
Thanks,
Becki
Siemens Home Appliance Customer Service
Réponse de Siemens Home Ireland
Hello, thank you for your review.
We're glad you found ordering parts easy with our clear diagrams and that you received a quick delivery.
Thanks,
Brett
Siemens Home Appliance Customer Service
Top class service from start to finish. The communications right through the…
The communications right through the process were excellent. The service engineer John was top class.
21 avril 2026
Réponse de Siemens Home Ireland
Hello, thank you for your review.
It's great to hear you found our communication excellent and that our service engineer was top-class.
Thanks,
Brett
Siemens Home Appliance Customer Service
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