Soft serve machine turns soft serve mixture sour do I’ve tried it twice and haven’t used it for another week . I don’t think I’ll have it so when do you pick up the ice cream freezer display freezer a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Voir plus
L'entreprise a répondu
Our third order and SilverChef did not disappoint. Quick response to enquiry and delivery was arranged. Always a pleasure to deal with SilverChef
L'entreprise a répondu
We worked with Dipti and our experience with her was very good, she got all our equipment sorted with kitchen catering packaging and delivered on time. Thanks for your great service
L'entreprise a répondu
À propos de l'entreprise
À propos de SilverChef
Écrit par l'entreprise
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Coordonnées de contact
Park Tower, 20 Pidgeon Cl, 4101, West End, Australie
- 1800 337 153
- silverchef.com.au
3,7
Moyen
268 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de SilverChef
Hi Jake,
Thank you for taking the time to leave a review.
A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au
From the team at SilverChef
The process was easy and fast
The process was easy and fast, the staff were courteous and helpful
1 décembre 2025
Réponse de SilverChef
Hi Karen,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Variety of products available are great…
Variety of products available are great and affordable.
9 janvier 2026
Réponse de SilverChef
Hi Mathew,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Overall my experience has been good
Overall my experience has been positive. I have had good support when there was challenges. I'm still waiting for an email with the payout quote for one of my machines that I have been asking for for a few months now.
1 janvier 2026
Réponse de SilverChef
Hi Chelsea,
Thank you for your review. It’s great to hear the support you’ve received has been positive.
We have reviewed this and can see that all requested information has been issued.
A member of our team has attempted to contact you and left a voicemail, and an email has also been sent.
If you’d prefer to reach out directly, please contact our team at marketing@silverchef.com
Thank you,
The SilverChef Team
The supplier of our Eswood pot washer…
The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations.
The machine is simple and easy which is great. No bells and whistles but works a treat.
Thank you
13 janvier 2026
Réponse de SilverChef
Hi Steven,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Silverchef takes too ling to process my…
Silverchef takes too ling to process my return and charged me for 2 more weeks without my consent even though I returned the equipment on time.
1 janvier 2026
Réponse de SilverChef
Hi Hyeju,
Thank you for your review. Based on your account, we can see that all expenses were communicated at the time.
A member of our team has attempted to reach out to discuss this further, however we have been unsuccessful. An email has been sent to arrange a time to talk through the return and charges in more detail.
If you have any further questions, please contact us at marketing@silverchef.com.au
Kind regards,
The SilverChef Team
Sales Representative over commits just…
Sales Representative over commits just to get a sale, then message does not get passed on to the company and company charges unauthorised direct debits, has been 8 weeks but no resolution, plain futile words 'we are working on it'. How illegal can this be
13 janvier 2026
Réponse de SilverChef
Hi Moi,
A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au
From the team at SilverChef
Silverchef are a real company but...
Silverchef are a real company, don't be scared to trust them or use them. Having said that...three times now they have sent me defective machinery...twice just before my peak season/xmas/new year. I had allowed several months to acquire the machinery and get to know it before the peak seasons. Both times the machinery was defective or missing parts, and the time taken to rectify the situation was painfully long and meant I didn't get to use the equipment/make my life easier through the busiest time of the year.....TWICE! Silverchef went on holiday, and left me in thelurch with defective equipment TWICE.
1 janvier 2026
Réponse de SilverChef
Hi Tara-Jae,
Thank you for taking the time to share your feedback.
We can confirm the matter has been reviewed and a solution has been put in place. A member of our team has been in touch, and if you have any further questions, please contact us at marketing@silverchef.com.au
From the team at SilverChef
Super helpful staff and a really quick…
Super helpful staff and a really quick and easy process. Turn around time was way faster than I expected to get equipment installed. Thanks!
15 décembre 2025
Réponse de SilverChef
Hi Amy,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
I love silver chef super professional…
I love silver chef super professional and easy to deal with and specially if you start up is good easy to deal . Josh I think amazing costumer service super 🙌
10 juillet 2025
Réponse de SilverChef
Hi Sergio,
Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying our service.
From the team at SilverChef
Customer service was great
Customer service was great. Only a phone call away to help with my queries
16 décembre 2025
Réponse de SilverChef
Hi Heather,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Everyone i spoke to helped me out where…
Everyone i spoke to helped me out where ever they could
10 septembre 2025
Réponse de SilverChef
Hi Leslie. Thanks for your 5 star review, that's awesome to hear! We're always here to help. All the best, SilverChef.
Machine instructions not complete
Machine instructions not complete. Contacted Silverchef still waiting on answer from 3rd email regarding getting a set of instructions. 13 settings with instructions for only 3 or 4 provided after several contacts.
22 décembre 2025
Réponse de SilverChef
Hi Michael,
Our team has been actively working to arrange support and we understand a solution is now underway. Thank you for taking the time to share your feedback.
Kind regards,
The SilverChef Team
I have been over charged and Inspit of…
I have been over charged and Inspit of giving more than 30 days notice and paid all due, it’s been more than month and my deposit still haven’t been released, I never told when we upgrade appliances it will cost me almost 50 percent of appliance cost. I and anyone I know will not do business with silver chef ever. I will do everything to tell their’s truth to anyone I know.
20 novembre 2025
Réponse de SilverChef
Hi Nawaraj,
Thank you for taking the time to share your feedback.
We’ve made several attempts to contact you to resolve this matter but haven’t yet been able to connect with you directly. In the interim, we’ve reviewed your account and reduced the processing costs. We’ve also reached out via email and are awaiting your response should you wish to continue the discussion.
Regards,
The SilverChef Team
Horrible hidden fees
Wont recomend anyone to start a business with SilverChef, way too many hidden costs. Worst decision i made for my business so far.
Horrible attitude of charging fees.
25 décembre 2025
Réponse de SilverChef
Hi Gustavo,
The return process and associated fees are in line with the agreement provided to you.
We understand a member of our team has since been in contact and, as part of the resolution, the processing fees were reduced.
Thank you for your feedback.
— The SilverChef Team
I have informed your company on…
I have informed your company on multiple occasions that I formally ceased all involvement with KEMAU (Hot 2 Go) over two months ago and no longer hold any position within the company. The change of directorship has also been completed and in effect for more than two months.
Despite this, I continue to receive emails and contractual documents addressed to me. This appears to be inconsistent with the current corporate records and may cause internal confusion.
I would appreciate it if you could kindly conduct an internal review and confirm that your records have been updated accordingly to reflect the correct director and contact details.
Thank you for your understanding and cooperation.
Yours sincerely,
Kangyu Yang
6 janvier 2026
Réponse de SilverChef
Hi Kangyu,
For context, updates to directorship and contact details can only be completed once the required verification process is finalised. Until then, communications continue based on existing records.
Our team has attempted to make contact to complete this and would be happy to finalise the update once we connect.
If you have any further questions or concerns, please do not hesitate to contact our Customer Success Team on 1800 337 153, Monday to Friday between 7am and 5pm AEST. We’re always happy to help.
Kind regards,
The SilverChef team
Great customer experience
Great customer experience. Good range of product and excellent product knowledge
2 décembre 2025
Réponse de SilverChef
Hi Linda. Thanks for taking the time to provide us with your feedback. We love to hear you've had such a positive experience with SilverChef. All the best, SilverChef.
SilverChef were easy to deal with went …
SilverChef were easy to deal with went above and beyond to make doing business with them effortless wonderful people would highly recommend SilverChef
16 octobre 2025
Réponse de SilverChef
Hi Raelene,
We are so happy to hear you've had an amazing experience with us! Kind regards, SilverChef.
Very helpful
Very helpful . Easy transaction no much of a hassle highly recommended
26 novembre 2025
Réponse de SilverChef
Hi Deb,
Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying our service.
From the team at SilverChef
I am happy with SilverChef all the…
I am happy with SilverChef all the staff so friendly and all other things
9 décembre 2025
Réponse de SilverChef
Hi Mary,
Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying our service.
From the team at SilverChef
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