SilverChef Avis 

Don’t get “Certified used”.The girls in Perth, Dipti and Lee are fantastic but my experience with head office was very poor although Elvin did his best to help. The “Certified used machines” are not in good condition. I received 2 machines, the first a Brullen which didn’t work and then I was sent a Taylor’s to replace that and it also didn’t work. They then started to charge me weekly payments for the Brullen. Trying to get this resolved has been a nightmare and in the meantime I was loosing money because I had no soft serve machine. I have now bought a brand new Spaceman which is brilliant.

SilverChef is our lifesaver! They helped us start our restaurant business with very little capital. Their team is incredibly responsive and helpful. We truly felt supported throughout the process of building our dream. Thank you, SilverChef—you’re the best!

Very hard to contact, and my issue has not been resolved at all. However, I still have an active contract, and I hope things will gradually improve. Thank you

It was a great experience from the beginning till the end

Were very useful at the start when opening up my business.
When I have looked to get two more items on board more recently there was constant interaction to try and finalise the sale but now since having problems with those items not suiting my machinery like the site said it would, have found it very difficult to get an email response or call backs to help figure anything out. Pretty disappointed as a customer of 4 years and how tough times are for alot of small businesses to now be having money deducted for 2 brand new items to sit in a box for 12 months as they aren’t useable.

Always helpful and experienced staff that process requests in a timely manner. I wish other larger companies could take a leaf out of silver chefs book. 😊 very happy with the service provided and the quality of the products too. Always excellent with proactive follow up too.

Drew from Silver Chef is great- helpful friendly and had our set ups done super fast. Everything was seamless, efficient and effortless. Highly recommend.

I have purchased/rented an ice machine from Brisbane. I live in Darwin.

On 18/10/25 When Ice Machine arrived it didn’t work. I contacted Sales Executive Sonia Elder who assured me that it was tested before being shipped. She then forwarded me to Warranty.

A day later contractors came out and assessed ice machine that was found to have faulty compressor.

A week passed with no contact but I was being charged weekly rental still.

It had been over 2 weeks so I called Warranty again who told they hadn’t ordered the part yet.

I was dumbfounded!

I emailed and called Sonia Elder again about this. She didn’t respond.

It’s now 11/11/25.

3 Weeks.

Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipment needs whilst having future options to change them if it wasn’t fit for purpose.

Easy process, great service and product

good service,could be more assistance on payout timing

They not bothering to return your calls or reply your email 🤮

Yet Again Amazing service from the team easy no drama smooth Transaction

Equipment is good ,i just want to know how to get invoice for equipment

Very bad experience,
Buy second hand fridge from silverchef, broke down on 3rd day opening.
Can’t open the shop and lost stock due waiting to repair which takes too long and decided to get new one instead
Every time send security deposit never same number ex: transfer $681.40 but in contract the security bond written $582.54.
So what the $98.86 for? Contract fee?
Make sure to call them 4 weeks be4 contract finishes otherwise they will keep taking ur money. I missed the date and money took out extra 3 weeks and they add extra 4 weeks confirmation money for payout, i have to argue with them on phone saying i am not gonna pay extra more 4 weeks because it’s silverchef as an agent renting the equipment to reminding the customer.
in contract payout after 52 weeks is $4600 but become $4800, ridiculous
Even after pay the payout which take 1-3 days as from same bank and not first transaction which goes straight away same day, that payment made on Tuesday , i call silverchef account dept on Friday to confirmed , they say they will process on Monday, i said if you process on Monday means silverchef still taking money from my account as i set every Friday.
Very much disappointed

I had an account approved for a restaurant. I changed location. They hit my credit file again. I explained the bank error in reporting the missed payment. They don't want to understand. They didn't allow me to use previously approved limit to that other location of same business.

Great fast easy application and communication

Very quick response and good, fast and friendly service!

Silver chef was great for sourcing the items we required and rectified any issues we had quickly