This was my first time using Six Star Cruises and the whole experience was absolutely brilliant. My Concierge Grant went way beyond what could be expected. Not only was he available on a Sunday, he... Voir plus
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We had to call SixStarCruises after we had booked as we couldn't get online to set up our an account. Rebecca was VERY pleasant and knowlegeable. She had to refer the problem to the tech side... Voir plus
I have booked cruises several times with this company. Elizabeth is the agent that has dealt with them all. She has always been extremely helpful not just with the booking but tips and relevant advic... Voir plus
I spoke to Rebecca after a cruise I had booked for next June with Emerald Cruises through Six Star months ago was cancelled. We looked at alternatives and with Rebecca’s vast knowledge of River Cru... Voir plus
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4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
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Great service from Cruise 118 as always
Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Italian cruise. In Sian's absence her colleague, Brittany Booth, picked up my enquiry, which was complicated by trying to organise flights, hotel and transfers. She worked tirelessly to sort everything out and we got everything we wanted and it worked out even better value than expected. Thank you Brittany and Sian.
30 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Robin
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian and Brittany recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth Wright has proven to us that she is a reliable, friendly and considerate travel agent who we have come to trust.
Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to recent health issues were taken on board by her and sound advice provided. On a number of occasions she sent us reminders to enable us to keep on top of requirements at times of personal stress. Just returned from our cruise on Grandeur that was marvellous we hope to contact her to arrange another trip. We thank her for her kindness and consideration that helped take the stress out of booking our vacation.
29 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Mr Harper
Six Star Cruises would like to thank you for leaving your review.
It is such a wonderful review to be able to pass onto Elizabeth and share with her manager, she is totally reliable and considerate. Its great to hear you will be going back to Elizabeth to arrange another trip.
Thank you again for taking the time to leave your review.
Kind regards
Customer Relations
Great Cruise Booking Experience…
I was looking to book a luxury cruise for my partner's birthday and am so pleased I called 6 Star Cruises as it was a delight speaking with Rebecca. All my many questions were answered patiently and professionally and I am confident Rebecca achieved the best price for the cruise which perfectly matched my requirements. Linking flights and overnight hotels with a cruise can be a challenge but it was obvious Rebecca was very experienced in doing this, balancing cost and comfort. The follow up information was sent promptly and accurately matched our conversation. Rebecca has done the hard work so now I can relax knowing that 6 Star Cruises are available should I have a need.
26 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Guest
Thank you for your review.
It is great to know that you have had such a positive experience with Rebecca in organising your cruise holiday recently.
Your review will be shared with Rebecca and her manager.
Thank you again for taking the time to leave your review for Rebecca and Six Star Cruises.
Kind regards
Customer Relations
I have just booked a cruise with…
I have just booked a cruise with Rebecca Rimmer, which for some reasons became somewhat complicated, but Rebecca, who I always book my cruises with, sorted out everything and gave us a great price. Rebecca was very patient with me, spent as much time as was needed and I am very grateful for her most appreciated assistance - Alan White
26 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience with Rebecca. She truly prides herself on going above and beyond for her clients, and it is fantastic to know she was able to navigate the complexities of your booking while ensuring everything was arranged smoothly and at the best possible price.
Your kind words about her patience and dedication will mean a great deal to her, and we will be sure to pass on your thanks.
We really appreciate your continued trust in booking with us, and we look forward to assisting you with many more memorable cruises in the future.
Kind Regards,
Customer Relations
Sian did a brilliant job sorting out…
Sian did a brilliant job sorting out our cruise. I couldn’t recommend her more. Top class at her job
Michael
25 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Michael
Thank you for taking the time to leave your review.
Its great that Sian was brilliant at assisting you with your cruise recently and that you highly recommend her.
Your review will be shared with Sian and her manager.
Six Star Cruises would like to thank you again, its is very much appreciated.
Kind regards
Customer Relations
Rebecca must be a highly regarded…
Rebecca must be a highly regarded member of the Sixstar team. She always does her best in finding the most suitable cruise to meet the requirements at the most competitive rates. She is efficient, diligent and very approachable, whist being sensitive to the customers specific requirements. A valued member of the Sixstar Agency she is an excellent representative for them.
23 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you very much for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience with Rebecca.
Your kind words regarding her efficiency, dedication, and thoughtful approach to understanding your requirements truly mean a great deal. Rebecca will be especially pleased to know that her efforts to find the most suitable options and provide a high level of service have been recognised.
We greatly value your feedback and your continued trust in Six Star Cruises. We very much look forward to assisting you again in the future.
Kind regards,
Customer Relations
Rebecca Rimmer has helped secure our…
Rebecca Rimmer has helped secure our next cruise in an efficient and helpful manner
23 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear John
Thank you for your 5 star review,
Six Star Cruises is always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Do not use
Do not use
We have paid an amount of £1600 early more than anyone else on this cruise as my wife is disabled
Spoken to Chris at 6 starcruises who was as much use as a chocolate teapot and continued to argue that we got a good deal
22 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Barry
Thank you for leaving your feedback.
I can see Rebecca your concierge has spoken with you today and is in touch with Oceania. She will respond to you again as soon as possible, once we have a response from Oceania.
Kind regards
Customer Relations
Friendly and efficient service
We originally booked our cruise and hotels for stays either side of the cruise with Rebecca Rimmer of Sixstarcruises. Her service has been faultless and friendly. We highly recommend her and her company.
22 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you very much for your fantastic review.
We are delighted to hear that Rebecca provided you with such friendly and faultless service when arranging your cruise and hotel stays. She takes great pride in looking after her customers, and your recommendation will mean a great deal to her.
We truly appreciate you choosing Six Star Cruises and hope you have an amazing trip.
Warm regards,
Customer Relations
Excellent customer service
Our cruise consultant Elizabeth has been excellent by recommending a cruise on Oceania. Elizabeth has ensured that we have been kept updated at every stage of the booking.
20 avril 2026
Avis spontané
Réponse de Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Superb insight and care from Elizabeth
We have booked with several cruise agencies before but a friend recommended we try Six Star. I got through to Elizabeth. Not only was she able to match a cheaper deal I had found on a Silversea cruise but she also gave me a solid hour of her time sharing her thoughts on the cruise line, cabin options, fare types, price matching and much more. I have never come across that level of care and insight before. That prompted us to book with her that day. As promised all the paperwork was sorted immediately and any queries we had were dealt with. We were able to log straight into the Six Star system and see our booking.
16 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5-star review.
We are absolutely delighted to hear about your positive experience with Elizabeth. Providing personalised, knowledgeable, and attentive service is something we take great pride in, so it is fantastic to know that her support, insight, and dedication made such a strong impression.
It is especially rewarding to hear that everything , from price matching to booking and follow up, met your expectations and gave you confidence in choosing Six Star Cruises.
We truly appreciate you taking the time to share your experience . We hope you have an incredible time on your upcoming Silversea cruise, and we look forward to assisting you again in the future.
Kind Regards,
Customer Relations
Professional staff who are on the ball.
Dealt with DAN today when booking a cruise. His knowledge and professionalism was outstanding. Took time to go over things fully and ensured we were happy with the booking. Price on the site was the best of several companies we looked at. To finally top it all we were given a lounge pass at the airport prior to coming home. We will have a long wait at Rome airport so this gesture was greatly appreciated. Overall if this service continues the holiday will be a success. Hopefully the first of many future bookings.
15 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest.
Thank you so much for taking the time to share your experience and for awarding us 5 stars.
We are delighted to hear that Dan provided such outstanding service. His knowledge, attention to detail, and commitment to ensuring everything is clearly explained and tailored to your needs is exactly what we strive to deliver to all our customers.
It is also wonderful to know you found our pricing competitive and that the airport lounge pass was a welcome extra, especially with a longer wait ahead in Rome. We are pleased we could add a little extra comfort to your journey.
We truly appreciate your kind comments and look forward to helping you with many more future bookings. Wishing you a fantastic holiday!
Warm regards,
Customer Relations
Excellent cruise and brilliant advice
We are on a cruise now and as always Rebecca has made sure that every detail was perfect. She always explains everything to us and helps us make the best decisions. It is great to have such good advice and help.
11 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Janice
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca, we are so pleased to hear you are enjoying your sailing.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Efficient service
Rebecca was very prompt and readily available on the phone. She was extremely helpful with our booking.
I wouldn’t hesitate to use Rebecca’s services with Six Star Cruises again.
9 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Fiona
Thank you for your 5 star review,
SixStarCruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I contacted Sixstarcruises via webchat
I contacted Sixstarcruises with an enquiry via the webchat, and I had a very rapid response from Eizabeth Wright. Elizabeth was extremely helpful, and gave me a very complete summary of the points I was interested in. Very professional and efficient. Compliments
8 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Guest
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your kind words for Elizabeth, this is very much appreciated and will be shared with Elizabeth and her manager.
Once again thank you for your review.
Kind Regards
Customer Relations
A great experience
My experience with sixstarcruises has been great. Rebecca has not only dealt with my booking but has answered all my questions promptly and keeps me updated with offers I may be interested in.
8 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Lucy
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Good value
Elizabeth is a pleasure to deal with. Personable, friendly and efficient. Prices are always good value compared to other cruise agents.
6 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Guest,
Thank you so much for taking the time to leave a review, we really appreciate it!
We are absolutely delighted to hear your kind words for Elizabeth, she is a valued member of our team.
Your review will be shared with Elizabeth and her manager.
Thank you once again,
Kind Regards
Customer Relations
Excellent service from Erin
2 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Guest,
Thank you so much for taking the time to share your feedback, we really appreciate it!
We are absolutely delighted to hear that you received “excellent service” from Erin. She is a valued member of our team.
Your review will be passed onto Erin and her manager.
Thank you once again,
Kind Regards
Customer Relations
Cruise No. 72
Rebecca is most helpful and although it is only the second time we have used her services, she provides what we are wanting. We have booked in excess of over seventy cruises, but, now we have discovered Rebecca, we will not go anywhere else.
3 juin 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5-star review.
We are delighted to hear how pleased you have been with the service Rebecca has provided. It is fantastic to know that even with your extensive cruising experience, she has been able to meet your expectations and make the booking process smooth and enjoyable.
Your kind words will mean a great deal to Rebecca, and we truly appreciate your loyalty and continued trust in us. We very much look forward to assisting you with many more cruises in the future.
Kind regards,
Customer Relations
Never again
It’s taken several days mulling over whether I would write this review.
So.
Between 6 Star and Azamara I feel I have been fleeced
As usual I skimmed the review of both Companies and in both cases I should have heeded some of the ‘warning’ signs!
Did receive information and documentation from 6 Star, usually a day after Azamara. But several questions asked about the trip and my concerns were never answered in the confident manner I would expect of an experienced travel agency.
6 Star sold the Azamara Cruise as a 4 / 5 star experience, I booked just before Christmas ‘25. But in reality was no more than a 2 star and nothing special. In addition it cost circa twice as much as I normally budget ( see my review on trip advisor of the cruise ).
My expectation and impression were sadly not what I received.
Credit given for the standard and location of the hotel booked.
I can only assume my standards are much higher than others.
In conclusion, as per the title ‘ Never again ‘
FOLLOWING RESPONSE
Very prompt response.
Not sure I’m a ‘ Valued Customer ‘; this is the 1st time I’ve used 6 Star services.
Who are worldtravelholdings ?
Given the information I’ve imparted 6 Star could contact me and I’m surprised I was not ask to complete a survey on my return ( this has happened with every agency I’ve used in the past )
As you imply you are a conduit for Azamara, maybe you can answer all the questions from my TripAdvisor review - “ I could not fathom what I was paying extra for!! “ ( or what did I miss that was 4 / 5 star value?), etc.
Azamara has not responded to either direct or in direct contact.
1 janvier 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your feedback.
We are very sorry to read that your experience did not meet your expectations and that you feel disappointed with both the service received and the cruise itself.
We always aim to provide clear, timely communication and knowledgeable support throughout the booking process. It is therefore concerning to hear that you felt your questions were not answered with the level of confidence and detail you would expect. This is not the standard of service we strive to deliver, and your comments will be reviewed internally to help us improve.
We are also disappointed to learn that the Azamara cruise experience did not reflect the 4–5 star expectations presented at the time of booking. We work closely with our cruise partners and rely on their consistency in delivering the quality of experience our customers expect.
Your feedback is extremely valuable and will be shared with Azamara as part of our ongoing review process.
We do appreciate your positive comments regarding the hotel, and we are pleased that this element of your trip met your expectations.
We understand how important holidays are, both financially and personally, and we regret that this experience has left you feeling let down.
We would very much welcome the opportunity to investigate your concerns further and discuss this with you directly. Please do contact our Customer Relations team at:
customer.relations@worldtravelholdings.co.uk
Thank you again for your feedback.
Kind regards,
Customer Relations
Thank you for taking the time to update your review and for your further comments.
To clarify, World Travel Holdings is a global travel organisation and parent company, of which Cruise118, Six Star Cruises, and River Voyages are part. Our Customer Relations team supports all three brands and assists guests with any post-travel queries or concerns.
We are sorry to hear that your experience did not meet expectations and that you feel unclear about the value of your booking. We would genuinely welcome the opportunity to review this in more detail and ensure your concerns are fully addressed.
We would also like to explain that customer complaints and detailed feedback are handled directly with guests rather than via our review platform, as this allows us to fully investigate and respond to each case thoroughly and privately. We would not ask for guest details which would be required to locate your booking via this channel.
As such, we kindly ask that you email us directly with your booking reference along with full details of the issues you experienced onboard. This will enable us to complete a comprehensive review and liaise with Azamara where required.
You can contact us at customer.relations@worldtravelholdings.co.uk and a member of our team will take ownership of your case.
Kind Regards
Customer Relations
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