This was my first time using Six Star Cruises and the whole experience was absolutely brilliant. My Concierge Grant went way beyond what could be expected. Not only was he available on a Sunday, he... Voir plus
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We had to call SixStarCruises after we had booked as we couldn't get online to set up our an account. Rebecca was VERY pleasant and knowlegeable. She had to refer the problem to the tech side... Voir plus
I have booked cruises several times with this company. Elizabeth is the agent that has dealt with them all. She has always been extremely helpful not just with the booking but tips and relevant advic... Voir plus
I spoke to Rebecca after a cruise I had booked for next June with Emerald Cruises through Six Star months ago was cancelled. We looked at alternatives and with Rebecca’s vast knowledge of River Cru... Voir plus
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4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
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A répondu à 83 % de ses avis négatifs
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Rebecca was so helpful and really made…
Rebecca was so helpful and really made the booking a pleasure.
2 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Rebecca made your booking experience such a pleasure. Providing helpful, personalised service is at the heart of what we do, and it’s fantastic to know she made the process smooth and enjoyable for you.
We really appreciate you taking the time to share your feedback.
Kind Regards
Customer Relations
Sandie Collier is forever helpful…
Sandie Collier is forever helpful and diligent, a pleasure to deal with. Once again she has gone the extra mile.
28 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are absolutely delighted to hear your kind words about Sandie. She truly is a dedicated member of our team, and it is wonderful to know she continues to be helpful, diligent, and a pleasure to work with. Hearing that she has once again gone the extra mile for you means a great deal to us.
Thank you for your continued trust in Six Star Cruises!
Kind Regards
Customer Relations.
Excellent Service
Erin was our cruise consultant for our recent booking with Six Star Cruises on Oceania. She was polite, friendly and helpful during all stages of the process and really made you felt you are getting a personal service throughout. Phoned back to clarify any issues quickly and provided all documentation within a few hours of us agreeing the cruise which was offered sat a competitive price.
26 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for taking the time to share your wonderful 5‑star review!
We are delighted to hear that Erin provided you with such friendly, helpful and personalised service throughout your Oceania booking.
Ensuring our guests feel genuinely supported at every stage is incredibly important to us, so it is great to know Erin made the process smooth and enjoyable for you.
We are also pleased that you received your documentation promptly and felt confident that your cruise was offered at a competitive price.
Thank you again.
Kind Regards
Customer Relations
Sixstar's exceptional service
We have booked with SixStar many times now and received unfailingly excellent service. Our current concierge, Rebecca Rimmer, has been outstanding. Nothing is too much trouble, and everything is done with total professionalism and real customer care.
27 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Martin
Thank you for your lovely review.
Its wonderful to hear that you have booked with Six Star many times and have received exceptional excellent service.
Rebecca has been with us for many years and is professional and gives great customer care. Thank you for commenting that she is outstanding. She is a credit to Six Star Cruises.
Rest assured your review will be shared with Rebecca and her manager.
Once again thank you kindly for your comments they are very much appreciated.
Kind Regards
Customer Relations
Never got further than my initial call
Phoned Six Star having been recommended by friends it was about 5.45pm on 24/2/26 the phone rang for a long time and eventually was answered by a lady who said she would get the next available agent to call me. Eventually got a call at 10.15am the following day when the lady said she had only just been given my information by which time I had got the information I needed and a more competitive price for an Explora cruise from love it book it and spent my money there. You need to up your game Six Star and respond quicker!
24 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Steve
Thank you for your review,
Rest assured your comments are very important to us, we are very sorry that your experience has given cause for dissatisfaction and we appreciate you taking the time to write your review.
I have shared your comments with our senior sales manager to avoid this happening again. The initial call was answered by our operations team as all Six Star concierge were on other calls at the time. I am sorry your expectations were not managed and advised that the call back may not have been possible the same day. I can see concierge Rebecca called at 10.03am the following day. Apologies that we were unable to call you sooner on this occasion and the response was slower than expected. This is not our normal service but on Tuesday, late afternoon was exceptionally busy, apologies again.
Once again thank you kindly for your review it is very much appreciated, all feedback is welcomed to improve our service going forward.
Kind regards
Customer Relations
Erin was very helpful
Erin was very helpful. Extremely efficient in sending out her proposal email.
18 février 2026
Avis spontané
Great service and prices from Six star cruises
I had a quote for a great deal on a cruise from another agency but was unsure about booking with an agency I hadn’t used before. Paula from six star was able to match my quote and get me an upgraded room pre cruise and some onboard credit. She has been really helpful in answering any questions post booking. Thank you Paula.
17 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Paula was able to match your quote and even enhance it with an upgraded pre cruise room and onboard credit. It’s completely understandable to feel unsure about booking with a new agency, so we’re thrilled that Paula’s support and reassurance helped you feel confident in choosing Six Star Cruises.
It’s wonderful to know she has continued to be helpful in answering your questions after the booking as well. Your kind words mean a great deal.
Once again thank you kindly for your comments they are very much appreciated.
Kind Regards
Customer Relations
A real pleasure to hear our Northern Ireland ‘daughter’ again
Erin has been away for a little while and we had excellent help from Emma , but it was a pleasure to ‘hand over funds’ and pay for another cruise with Erin today. Nothing is ever too much trouble and her ‘laughing voice’ is a pleasure to hear. She’s ‘seen us right’ for more than 30 cruises and we hope to hear her voice a few more times yet.
18 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Mr Guest
Thank you so much for taking the time to leave this wonderful 5‑star review.
We’re absolutely delighted to hear that Erin was able to assist you again and that her warm, friendly approach continues to make your booking experience such a pleasure. It’s also lovely to know that Emma took great care of you while Erin was away — we’ll be sure to pass along your kind words to them both.
More than 30 cruises booked together is truly remarkable, and we’re incredibly grateful for your continued trust and loyalty over the years.
Knowing that Erin has “seen you right” time and again means the world to us.
We look forward to helping you plan many more memorable cruises — and to you hearing that familiar “laughing voice” for a long time to come!
Kind regards,
Customer Relations
Elizabeth has been our agent from the…
Elizabeth has been our agent from the first time we booked a cruise through six star 3 years ago. Have just returned from another cruise & Elizabeth was incredibly helpful as always during the booking process including a couple of times when we have asked to change flight times or departure airports & offering tips for our week away.
Can’t speak highly enough of Elizabeth & other staff we have spoken to when Elizabeth is unavailable.
16 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are delighted to hear that you have been booking with us for the past three years and that Elizabeth has consistently provided such exceptional support. It is wonderful to know she has been incredibly helpful throughout each booking, from adjusting flight times and departure airports to offering useful tips for your time away. Your kind words about Elizabeth, as well as the rest of our team, truly mean a great deal.
Thank you once again.
Kind Regards
Customer Relations.
Excellent service
I have booked with Erin a number of times, always efficient and quick to respond. Would not hesitate to book with Erin again.
16 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that you have had such consistently positive experiences booking with Erin. Efficiency and prompt communication are exactly what we strive for, so it is fantastic to know she has delivered that each time. Your loyalty and confidence in booking with Erin again truly mean a lot.
Thank you once again.
Kind Regards
Customer Relations.
Our travel consultant Elizabeth Wright…
Our travel consultant Elizabeth Wright was excellent, she kept us informed throughout
5 janvier 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you very much for taking the time to leave us a fantastic 5‑star review.
We are delighted to hear that your travel consultant, Elizabeth Wright, provided excellent service and kept you well‑informed throughout. We are incredibly proud of our team, and feedback like yours means a great deal.
Thank you once again.
Kind Regards
Customer Relations.
Rebecca was incredibly efficient and…
Rebecca was incredibly efficient and helpful. I thoroughly recommend her.
11 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you for your 5* review.
Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us.
Rest assured your kind comments will be forwarded to Rebecca and her manager and will be very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Six Star
Have just booked another cruise with Sandie , who, as always, was very helpful and knowledgeable.
Couldn’t have better service.
Ian H
10 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are delighted to hear that you have booked another cruise with Sandie and that she continues to provide the helpful, knowledgeable service you’ve come to expect.
We truly appreciate your continued loyalty and your kind words.
Thank you once again.
Kind Regards
Customer Relations.
June 2027 Cruise
We have just booked our cruise with Claire Haslehurst. She was amazing and so patient with me when I couldn't always give her an answer straight away. We got there in the end and I'm very grateful for all her help and knowledge. Can't wait to go now. Thank you Claire I would not hesitate to recommend you to friends and family.
8 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Claire was amazing throughout your booking and that her patience, knowledge and support helped make everything come together smoothly. It’s lovely to know you felt so well looked after, even when you needed a little extra time to decide.
We really appreciate your kind words and your recommendation to friends and family.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Réponse de Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that everything felt excellent from start to finish.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Luxury Cruise booking with an expert
Booking a luxury cruise can be an expensive business and it’s important to get the best advice from an experienced agent. We have found Erin Madine of Six Star Cruises to be an excellent choice of cruise expert and with her assistance have booked 3 Regent Seven Seas cruises for 2026 through Six Star. The cruise prices are highly competitive and the service is friendly and efficient.
4 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review.
We are delighted to hear that you have had such positive experiences booking with Erin. She is a highly valued member of our team, and it is fantastic to know that her expertise, friendly approach, and attention to detail have helped you feel confident in planning your luxury cruises.
We truly appreciate your continued trust in Six Star Cruises and are thrilled to be supporting you with your upcoming Regent Seven Seas voyages for 2026.
Thank you once again.
Kind Regards
Customer Relations.
Smooth sailing
Rebecca at Six Star Cruises ensured that our cruise arrangements were seamless from start to finish. A job well done.
30 novembre 2025
Avis spontané
Réponse de Sixstarcruises
Dear Susan
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Nice to know the Agent is backed by a large organisation.
Sandy was very helpful and willing to negotiate.
2 février 2026
Avis spontané
Réponse de Sixstarcruises
Dear Mrs Ash
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandy recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
We booked our last cruise with Erin…
We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contacted us within days to offer us a cancelled cabin which was perfect. We wouldn’t hesitate to contact Erin again when we’re ready to book our next cruise.
10 novembre 2025
Avis spontané
Réponse de Sixstarcruises
Dear Marilyn
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Lisa Paterson was a great help
I had a fantastic experience booking my cruise with Lisa Paterson at 6 Star Cruises. She was extremely attentive, friendly, and made the whole process very straightforward and easy. The online chat system was excellent for initial discussions, and we then quickly moved to a phone call to finalise payment and complete the booking efficiently. Lisa was always quick to respond, explained everything clearly, and secured the best possible price. Her great personality made the experience genuinely enjoyable, and I felt well looked after from start to finish. I wouldn’t hesitate to book again and highly recommend her to anyone considering a cruise
28 janvier 2026
Avis spontané
Réponse de Sixstarcruises
Dear Jason
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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