Skyborne Avis 

I wanted to become a long-term Skyborne customer. Instead, this became the worst online purchasing experience I've had in years.

What should have been a straightforward luggage purchase turned into nearly three months of delays, changing explanations, and broken commitments before ultimately ending in a refund because Skyborne was unable to deliver the replacement they repeatedly promised.

During that time, I received at least 11 separate delivery or processing commitments, several described as the "final ETA," "one final opportunity," or "one final week." Every one of those commitments was missed. Each deadline simply became another revised estimate.

When the suitcase finally arrived, my excitement disappeared immediately. The titanium shell had multiple dents surrounding several rivets. I work in manufacturing, and based on my experience, I did not believe this was consistent with shipping damage.

The suitcase arrived inside a cardboard shipping carton with protective air cushioning surrounding it. The outer box and internal packaging showed no signs of the type of impact I would expect if shipping had deformed the titanium shell. Skyborne attributed the damage to mishandling during transit, but based on the condition of the packaging, I found that explanation unconvincing.

More importantly, this is premium luggage marketed for airline travel. If it cannot arrive at its first customer undamaged while protected inside its original shipping carton and cushioning, it raises legitimate concerns about how it will withstand the much harsher handling of normal commercial air travel.

After I returned the defective suitcase, I was promised a replacement. Unfortunately, the replacement process followed exactly the same pattern of missed delivery dates and revised timelines.

Eventually, the founder personally contacted me. He acknowledged the repeated failures, accepted responsibility, and committed in writing that my replacement would be delivered no later than July 28, stating that he wanted to restore my confidence "through action rather than another promise." The day before that deadline, I was informed that Skyborne still did not have the product because it remained in U.S. Customs, and the commitment was changed yet again to August 7.

The founder also promised that if the July 28 commitment was missed, I would receive a full refund and a $50 Skyborne credit. The refund was eventually processed, but the promised $50 credit was never provided. Earlier in the process, I was also promised a $30 gift card after another missed deadline, and that was never provided either.

The compensation also changed repeatedly throughout the order. My purchase originally included the Mother's Day promotional Slinger bag. Later I was promised the Father's Day SideKick wallet. Then various other accessories—including different wallets, a tracker, an umbrella, a duffle bag, and store credits—were added, removed, substituted, or quietly disappeared from the conversation. By the end, I honestly had no idea what was supposed to be included anymore.

Finally, I submitted a factual one-star review directly to Skyborne's website as a verified customer. That review was never published. I cannot say why it was not published, but that was my experience.

This review is not based on one delayed shipment.

It is based on nearly three months, 11 missed delivery or processing commitments, a defective product, repeated changes to promised delivery dates, changing compensation, commitments from customer service that were not honored, and even the founder's own written commitments not being fulfilled.

Based on my experience, I cannot recommend Skyborne.

Less than 1-Star Customer Service Experience

My Hydro Capsule (flask with a temperature gauge), purchased as part of a 2-product discounted order including a sling bag, developed a fault before it was taken out of the house.

Quality issues can happen with any product. The way you are treated then makes or breaks your view of the seller. Skyborne Client Relations are the definition of broken.

After not getting anywhere with promises of a fix and requests for a return and refund, I eventually agreed to take a replacement lid, simply to end what became a very sorry episode.

5-months after my initial enquiry, Skyborne have not made good on any of their promises. I was given repeated assurances from Skyborne’s Client Relations that a replacement component would be shipped (“within 24 hours”, “shipping Monday”, “tracking today”). No verifiable shipment occurred.

After sending so many emails and receiving empty promises for ever-changing solutions to the problem, I was able to get a refund from my bank. I have my money back, but Skyborne has not made anywhere near good on their published customer service / warranty / replacement claims.

Having told Skyborne that I’ve had enough after 5-months and would leave this review (including the offer of a transcript to anybody who wants it) the reply genuinely made me laugh - “I will check this for you and get back shortly”. This was of course the last communication from them.

I genuinely wanted Skyborne to get this right, but their customer service promises are sadly just wind. I recently invested in a travel bag for my hols: Skyborne didn't even make the long list...

This trunk is exceptional. The carbon fiber construction makes it incredibly sturdy while still feeling lightweight, and the design is both modern and timeless. I can tell a lot of care went into the craftsmanship, from the smooth zippers and secure locks to the high-quality wheels that roll effortlessly.

The B-2 Carbon Trunk is a beautifully built piece of luggage. The carbon fiber shell feels extremely sturdy, and the overall design looks and feels premium. It definitely turns heads at the airport, and it doesn't feel like the typical mass-produced suitcase. The trunk-style design is practical and holds a lot more than I expected, especially for longer trips. Wheels are smooth and stable, even when fully loaded, and the locks land handles feel solid. I'm giving it four stars instead of five mainly because shipping took longer than anticipated, and communication could have been clearer during that time. That said, once it arrived, the product itself absolutely lived up to expectations.

Absolutely love this trunk! The build quality is phenomenal the carbon fiber feels incredibly strong yet lightweight, and the desingn is sleek and modern. Every detail, from the smooth wheels to the secure locks feels premium and thoughtfully designed. I get compliments on it everywhere I go. If you want a luggage piece that combines style, durability and function the B-2 Carbon Trunk is worth every penny.

The B-2 Carbon Trunk is easily one of the most solid pieces of travel gear I've owned. The carbon shell feels extremely durable without being bulky, and the design is sleek in a way that actually stands out without trying too hard. Would absolutely recommend it to frequent travellers or anyone who wants a statement piece that's also functional.

Just picked up the B-2 Carbon Trunk. I am pleasantly satisfied. It was expensive but I see why now that I have it in hand. The wheels are crazy smooth, they glide effortlessly. Its also super light, and looks to be exceptionally well made. Details like the side handle auto reclining, and the locks work great. Coming from Rimowa I was skeptical. The customer care Abbey was also very kind and fast with replies.

I travel weekly and wanted a case like the B2. I looked everywhere and due to customer service being responsive and answering all of my many questions, I went with Skyborne. Most notably, I didn’t like how my Tumi rolled on certain airport and hotel carpets..that was my biggest reason to try something new. This has been great on carpet, fits perfectly overhead and I like the handle positions and how they work perfectly for whatever bag I have sitting on top. My Tumi wouldn’t lock into a second position.

Suberb website with email offers.The product is well made & strong & will last many years. Will certainly shop with this brand in the future.

Absolutely love their products! I first received one as a gift and loved it so much that I decided to order another as a Christmas present for my husband.

When my order didn’t arrive by the expected delivery date, I reached out to customer care and they were quick to respond and clearly explained that my order had gone into pre-order. After I shared my situation, they were kind enough to upgrade the shipping to expedited and the product arrived just in time for Christmas.

Later, I realized the tracker (which was part of my original order) was missing. Once again, customer support responded promptly and explained there were courier delays, meaning it wouldn’t arrive until late January. Unfortunately, when it was finally shipped, the package was lost due to high winds.

What truly stood out was how the customer support team handled this — instead of brushing it off, they completely understood the situation and sent me a brand-new tracker right away.

I’m genuinely so pleased with my experience and the exceptional customer support. Skyborne truly cares about their customers, and it shows. Highly recommend!

I purchased a B-2 Carbon Trunk in late December.
I've had an issue with the Trunk, that Farouq is assisting with.
I will update this review when it is resolved in a timely manner.
*** February 25th, and I am still awaiting my replacement Trunk, as was the agreed upon resolution.
Will update with an honest and detailed review when it arrives.

I just received my B2 and it’s pretty sexy. As a consultant, I travel on a regular basis and was a lifetime tumi buyer but grew disappointed in their wheel and zipper quality over the years. The B2 is quite a departure. Love the carbon fiber and the wheels are great.
Also have to shout out to Abbey in Customer Happiness because she followed up on my order when it was hung up in Customs and Farouq for reaching out as well. That would never happen with Tumi.
Cheers, Ernie

Skyborne is my go to brand and after receiving our two B-2 suitcases the amazing quality speaks for itself. This company listens to customers input and is constantly improving the travel experience for everyone. I urge anyone who wants simply the best go no further than Skyborne.com there everything you could think of. As we decide what we will add next. Thanks Skyborne !

Great design team! Love my B2 carbon trunk and trigger sidekick! Great quality and fast shipping! Can't wait for 2026 products.

I had been checking out their new Navigator model Carry-on suitcase when I first saw it on their website as I own other Skyborne products. More than I can count, I had lots of questions and wrote to their stated customer service. Now, I have no idea how many CS agents they staff, but I can tell you the lady her name is Abbey, (yes I'm talking to you Skyborne Executives)who helped me was incredible. She was responsive, and responsive quickly. Like, I got the impression she was literally off the clock and was still responding sometimes, thats how good it was. After some questions I pulled the trigger and the bag is AWESOME. I'm a snob and was so impressed with the look and capabilities (a 50L carry-on suitcase is not common but so useful)of the bag, It has basically eliminated the need for a second personal item bag because of the top compartment. The top compartment fit my ipad mini with a case, bose over-ear headphones, and a small pouch for cords. Now, all that was a snug fit but it absolutely fit without worry. I have Tumi and Rimowa Bags, but they're gonna stay in the closet as they dont have the functionality or look that this case does. Great job all around. Buy with 1000% confidence.

Quality products and great company!
I recently got my Smart Pack Plus 2.0 and I am very happy with it, all features definitely made for the modern traveler, meet every of my expectations, design and quality top notch just like my previous items I got from them (Trigger wallet and Slinger), also great company and awesome customer service, they reach out to you as soon as possible, Abbey makes things right without going around the bushes, highly recommend their products and I'll keep supporting the brand, looking forward to purchase my next Skyborne item.

Updated Review — Excellent Customer Service Follow-Up

After my original review, Skyborne reached out almost immediately. They explained that the delivery problem was caused by a temporary FedEx customs policy (“MINIMUS”) that has since been removed. They also issued me a full $70.69 store credit to make things right — a classy gesture that shows real integrity.

The wallet itself is still excellent — top-notch craftsmanship and design — and I now feel confident ordering from them again. Mistakes happen, but it’s how a company responds that counts, and Skyborne handled this perfectly.

Beautiful, well-made wallet, but terrible delivery experience. Ordered Sept 20, received Oct 17. I agreed to FedEx shipping after being told it was fine, then got a $70.69 FedEx bill for “free delivery.” Customer service never replied to my message. Great product, poor communication.

The CEO reached out and expressed his apologies for the delays. As a company working to change the paradigm of travel there have been some bumps. I like the design of the backpack and the logical layout to it. It does take patience and the company is working to communicate better with setbacks to the customer orders. I appreciate their willingness to hear constructive criticism and work to solve the issues.

Finally made it right!

Took way too long, and I had to follow-up way too much, but they finally made good on the refund for the item I returned.

Thank you for making it right Skyborne.

I purchased a Skyborne backpack approximately two years ago. I use it to commute to work each day. The zippers have broken, and now the clasps that close the bag have broken. The CEO reached out and offered me a new bag at a discounted price. It seems very reasonable. I will update again once I have the new bag.